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238 results found

  1. Visual Voicemail on Deskphone

    Coming over from Mitel and having the ability to see which voicemails are which on a screen would be very helpful to my users. Mitel had Visual Voicemail where I could see who the message was from and select that message instead of checking them all.

    3 votes
    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  2. Support the new Yealink WH66 DECT Headset series

    Yealink has a new series of DECT headsets, with a LCD screen control interface, great microphone noise processing technology, and overall an amazing product. They are designed for mobile+softphone. https://www.yealink.com/product/headset-wh66Unfortunately, Ringcentral only supports Jabra/Poly headsets. I much prefer this product over what Jabra / Poly are producing. Given Ringcentral already supports many Yealink products, I would encourage you to include this headset, it's a winner.Lawrence

    18 votes
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  3. Allow changing the inter digit timer on desk phone

    There is a default value called the Inter Digit Timer on a J139 desk phone. This timer controls the amount of time you can pause while entering a number on the phone before the phone dials the number you've entered. I don't know if it also exists on other phones, but I would guess that it does. The value of the inter digit timer is 3 seconds and apparently cannot be changed. That means that when you're dialing a number on a J139, if you pause for 3 seconds the phone will dial your partially-entered number and you'll get an…

    4 votes
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  4. Shared Lines for Polycom CCX series phones

    Add Shared Lines compatibility for the Polycom CCX series phones. The new Polycom phones are currently not supported.https://support.ringcentral.com/article/Shared-Lines-System-Requirements.htmlhttps://support.ringcentral.com/article/5927.html

    1 vote
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  5. View Call Map

    It would be great to have the ability to view a map of all call routing for a company in a GUI and be able to download it to an excel document to help manage call routing more efficiently.

    4 votes
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  6. Add Polycom VVX 600 as supported device for Hot Desking

    We would like to see the Polycom VVX 600 be added as a supported device for the purpose of Hot Desking

    16 votes
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  7. Ability to add Company Logo in Desk phones

    We need our deskphones to display our company logo for business purposes.

    18 votes
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  8. Adding 2 expansion modules for VVX 450

    We want to have presence for the whole organization. We would like to have this feature added for the polycom. We need it badly. We only have access to one expansion.

    3 votes
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  9. Stop Polycom phone restarts when changing user hours

    STOP restarting Polycom phones when changing user hours.This seems to be a new feature. The phones restart when changing user hours. This is a terrible feature. Changing user hours happens all the time. Restarting phones interrupts employees workflows, customers can't get thru etc.

    1 vote
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  10. Poly CCX 400 and CCX 700: Digit Map Timeout

    A default timeout value is 3 seconds. It is not enough time for users to transfer a call.

    1 vote
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  11. Make changes on provisioning server: CISCO Short Interdigit timer

    The end user is having problems with the call failing because they do not dial fast enough. We attempted manual provisioning but, this will take too long in the future if we make any changes. Because we will have to touch every phone, every time.

    2 votes
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  12. Polycom Transfer to Directly Voicemail

    You should be able to forward a call directly to Voicemail using a polycom VVX phone without having to change your forward type to blind. Is there a way to add a forward to VM button on the screen?

    5 votes
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  13. Certify Poly Rove (New Dect Cordless Offering) for Retail and others ASAP

    We need to work on getting the Poly Roves certified for a variety of customer opportunities. Retail, Healthcare, Warehouse and Manufacturing. They have line Presence button, are ruggedized, and more configurable

    33 votes
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  14. Control of Call Queues through hardphone

    The ability to toggle between call queues from a button on your hardphone instead of only through the app.

    1 vote
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  15. Option to customize the call wait notification

    Add an option to the call wait feature for the phone to ring instead of just a beep and pop-up notification on the screen of the phone.

    1 vote
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  16. need backlight to be on all the time on the phones, when on charger, as was with BT phones our previous supplier

    so one can see the time and date and phone is charged

    2 votes
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  17. Have a faster way of changing the deskphone's outbound caller ID without having to get into the web portal

    The method of using the mobile app and the desktop app in conjunction with the web login both worked, but the method is way too involved for the Users.

    7 votes
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  18. Create Additional Expansion Slots for Sidecar/Expansion Modules

    When utilizing RC Polycom VVX 450 users are only able to utilize 1 expansion module per device. Would it be possible to increase the number of allowed modules as well as utilize modules from other devices/purchase from third party?

    6 votes
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  19. Environment Assessment - RingCentral to have the option to let the customer to test their devices into the system before the signup

    It would be better if RingCentral has a way for the customer to tests their devices into the system to confirmed if it will work or not prior to the signup.

    1 vote
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  20. ability to securely download SIP login details for all users (primarily for bulk teams direct routing provision)

    When setting up hundreds of users with teams direct routing it you can upload the details to https://admin.cloudpbx.ringcentral.com/ but there's no way to automate the downloading/setup process on https://service.ringcentral.com/

    2 votes
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