239 results found
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Call Transfer Timeout Extension
We use Cisco 8861 desk phones. When a call is on hold after pressing the transfer option, if you decide to use the Contacts button to search for a contact, you must press that button, pick what directory to search, enter in your search parameters, press the search button, wait for the results then choose the result you want and press call all within 12 seconds. If you fail to do all of that you get a timeout message and at that point you have to cancel the contact search and resume the call and then try it again and…
4 votes -
Enable non sip compatible phones
We have Mitel 5330 phones that we wanna use with Ring Central phone system. Apparently its not compatible since this is not a SIP enabled device. It would be beneficial to most of ring central customers to have the non sip compatible phones work with the phone system for us to utilize the desk phones
2 votes -
UPDATES FOR DESKPHONE DEVICES ISSUES
customer should be receiving updates
via email for the devices they are using
if there is any instance that they should not
be updating their devices or if there is any known issues on their device1 vote -
Published Mobile Contacts to Show on a Desk Phones Corporate Directory
When a users mobile contact is set to be published in the Corporate Directory, it should show not only on the RingCentral App but also on desk phones provisioned via assisted proovisioning.
3 votes -
Other way to search contacts using deskphone
When looking up in the corporate directory, it is very outdated. For instance, to look up a contact on my cell phone, all I need to do is key in the letter once and one of the letters be selected. For example on my cellphone to search for: Dennis I would type 336647But on RingCentral directory I need to type:3 wait (for D)3 twice (for E)6 twice (for N)6 twice (for N)4 three times (for I)7 four times (for S)So instead of typing 6 numbers, I press buttons 14 times.
1 vote -
Call Park | Yealink BT Cloud Phone
Feature Request : Call Park | Yealink BT Cloud Phone Details : Want to be able to use the Call Park Feature for BT accounts using Yealink Desk phones Significance of the feature : To further maximize the call park feature using the yealink desk phones not just on their application. Current behavior : Not allowing to choose the call park call extension using his Yealink Desk phone. Brand : BT Business
1 vote -
Change DND color from green to red
When a person is on DND in DSSKey it still shows them as Green. If we could change this to red when the person is on DND it would keep us from transferring calls to someone out of office. Also, it allows supervisors of employees to see when they are away without having to go into the app.
6 votes -
Remove text message when accessing voicemail in Desk Phone
When accessing the voicemail on the Polycom desk phone the text message is also being accessed and the indicator counter on the RC app is disappearing. when accessing the voicemail on the desk phone it should only access the voicemail, not the text messages or fax.
1 vote -
Mitel 480G - Add Extension to phone home screen
Testing the Mitel 480G phone enrolled with RingCentral.With Mitel, the top bar on the home screen shows the user's extension. It does not with the RingCentral firmware. It is handy to see that at a glance.
8 votes -
Call Waiting ATA Device
Ability to enable call waiting to any phones connected to ATA device/box
1 vote -
Provide better support for ADA users with hearing impairments
Currently, there is little or no documentation on how hearing-impaired individuals can best use RingCentral. I reached out to support for advice on hearing aid compatible hardware or other solutions. I was provided links to external sites and hardware which was not compatible with RingCentral.
2 votes -
Call Log synchronization between Desktop App and Deskphone Unify CP600
The customer has set up a Unify CP600 with MAC 001AE8760C38 as deskphone. The provisioning of the phone was successful. Basic functions are ok.However, the settings for call log synchronization in the Admin --> Local Functions --> RingCentral API --> Sync.call.log menu are empty.Therefore no synchronization takes place. When they make a call with the Desktop App, the call is not displayed in the call log of the CP600.
1 vote -
Hyperlink to confirm a VM has been read
If I uncheck the read message from the advanced settings for voicemail. If I listen to the VM on the email, it will still be unread in the system. I would like for those rare occasions that the email template include a hyperlink that if the message is listen via email, a hyper link to trigger that the certain message was read so it clears the light on the phone. You kinda already have this with the app but a link within the vm email is also nice.
2 votes -
Accessing Company Directory by just pressing the Directory button
We need to have an option on the Yealink T48U desk phone to access the company directory by just pressing directory button without going to LDAP.
1 vote -
POS FOR BTCW
Customer is requesting a system that supported by BTCW for POS
2 votes -
A desk phone that can sync 365 contacts
A desk phone that can sync 365 contacts
2 votes -
Automatic Location Support for Cisco 8851
Davey Tree company has 900-1000 8851 phones they would like to reuse and that phone is not on this list currentlyhttps://support.ringcentral.com/article-v2/Nomadic-911-Automatic-Location-Updates-Overview.html?brand=RCUS&product=RingCentralMVP&language=en_US
5 votes -
add multiple pages of presence to our Yealink phones
We are trying to add multiple pages of presence to our Yealink phones. The only way to do this is for RingCentral to add that line of code to the phone’s firmware and then it’ll work.Yealink did not provide a firmware version, they said that RingCentral just needs to add that line of code to their existing firmware to get multiple pages of presence working.
1 vote -
bulk factory or password reset the phone devices
Hi,Submitting this feature request on behalf of a customer. They are moving services to a new provider, and they have around 40 phones that they need to reset so they can provision the device to the new provider. They are hoping that there would be a way to bulk reset the phones.
3 votes -
Add Linkvil devices supported devices or devices with IP67 rating.
To support devices of Linkvil. Linkvil W611W Portable WIFI PhoneWiFi connectionIP67 rating (waterproof and dust resistant)
1 vote
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