688 results found
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caller id information
I want to change the incoming caller ID to include:
Caller ID/name
Caller city, state
Caller's phone number
RingCentral phone number that is receiving the incoming call
RingCentral phone number Caller ID (Business Name)
All of these items should be fixed on the screen. Currently I have the incoming caller's phone number and my phone number showing when incoming calls are received. The phone numbers are scrolling and it makes it difficult to read in real time as calls come in.
1 vote -
Full Call Transcript
After a call, a full call transcript (not just the summary as shown on the Notification > Call notes) to be sent to the email of the super-admin only and not to be sent the a non-super-admin extension.
Super Admins have the power to disable this feature through the Admin Portal.7 votes -
Allow users to select their correct home country code in North America Accounts
My users in Chile, Argentina, Germany, and Denmark cannot select their home country code. I'm told this is because we have an account created in North America. I request for my international employees to be able to select their correct home country code.
1 vote -
Restrict Outbound Dialing Options for Users
Allow Admins to setup Outbound Dialing restrictions for users to limit to specific Area Codes or Phone numbers. The current ability to only have standard or international will not fit what is needed to be able to restrict users of the phone system for local calling within a specific area code or codes dependent on user.
2 votes -
PREVIOUSLY CALLED
Need to add a feature where if a number has been called before it shows date/time. Helpful when making a ton of calls. Like when you manually dial a number, it shows the number if called previously.
1 vote -
Option to increase the maximum number of digit the customer can dial in RingCentral desktop app
Option to increase the maximum number of digits the customer can dial in the RingCentral desktop app.
Customers can dial a very long phone number - using commas for pauses, and the like in the Ringcentral mobile app to interact with a phone system, but in the Ringcentral Desktop app outgoing call limit seems to be 30 digits. It is much better to increase or lift this cap.
1 vote -
Change Outbound caller ID from desk phone - BT
Choose Outbound Caller ID to use when making outbound calls directly from deskphone, like how it can be done thru BT Cloud Work app, without having to change it/set it up on Admin Portal
1 vote -
Dial-out number rotation for Outbound caller ID
To enable Dial-out number rotation, which is set as a strategy to avoid "Spam" Labels. It is where a system automatically cycles through a pool of different phone numbers for outgoing calls, rather than using a single "master" number
1 vote -
Ability to create a universal voicemail
I have multiple employees who are getting upset because they are trying to set their voicemail message and it is difficult for them to manage the THREE SEPARATE VOICEMAIL RECORDINGS that would need to be set to cover them depending on how their phone is set. There are THREE DISTINCTLY SEPARATE Voicemail Greetings:
- Normal Voicemail Greeting: Used if call is missed during normal operation, i.e., if phone rings and no one picks up in time - this is the one set if the person uses the call-in recording method to set their Voicemail Greeting.
- Do Not Disturb Voicemail Greeting: Used…
1 vote -
Park calls from RC app pop out
the Ring Central Desktop App updated to show the dial pad, with now a recording button and a video recording button, pushing the call park button to the "..." more option which is an additional step for our sales people now. We do not allow our sales people to record phone calls, we would like to have this reverted back to how the app was previously, or to have the ability to customize the dial pad for how each business would like it to look. We would like to remove the record option and move the call park button back…
1 vote -
make an auto caller when we would upload a (.csv) file and my number would call automatically the numbers that are in the file
Make an auto caller when we upload a (.csv) file, and my number would call automatically the numbers that are in the file
1 vote -
Enable Key Press "0" Assignment for Direct User Extension Calls
Feature Request Summary:
Requesting the ability to assign a specific user, extension, or location to handle key press "0" when a caller dials a user extension directly (i.e., not routed via a Call Queue, IVR Menu, or Operator Extension).Current Behavior:
At present, key press 0 routing is only configurable for the following:Call Queues
IVR Menus
Operator Extensions
When a caller dials a user extension directly and presses 0 (such as from within the user's voicemail greeting), the system defaults to sending the call to a predefined location or the main site operator. This behavior cannot be customized per…
9 votes -
The ability to automatically dial a number when clicke, Without having to press on the Phone Icon. This feature should be available on yeali
The ability to automatically dial a number when clicked, Without having to press on the Phone Icon. This feature should be available on Yealink phones that no need to add rule
2 votes -
Provide the date in message/call list.
When I look at my list of calls or voicemails in the list view on the left of each respective tab on the phone page, it only shows the date of the call. I have to go into details to see the time. I would like to see the time in the list view.
1 vote -
My caller ID offices in Alphabetical Order
I have over 100 clients DID#'s in my outgoing My Caller ID list and they are currently in order by the DID# and I would like them to be in Alphabetical order by office name so it is quicker to run down the list to find the office name to make the outgoing call. This feature would save so much time for my department. We do not memorize all the DID#'s to know them and find them in the list so if we have them in order by name it would be the most helpful.
1 vote -
Will adjust the caller ID for the number we dialed
Our phone number's caller ID will be the same as local number for the number that called or dialed
1 vote -
Allow users to add or correct words on the dictionary of AI transcription.
To avoid mis-spelled name and words during the transcription
2 votes -
Voicemails to Follow Device-Level Forwarding
Allow voicemails to be delivered to the last extension a call was connected to, even when call forwarding is set up on the end devices rather than through the RingCentral admin portal.
2 votes -
Correct Call Order Management When Switching Between Multiple Calls
Description of the Idea:
When managing multiple simultaneous calls, users currently face difficulties identifying calls after switching if the contact is not listed in the company directory. The call order changes unexpectedly when calls are placed on hold or resumed, causing confusion and inefficient call handling.Problem Statement:
- The call placed on hold takes the position of the resumed call, disrupting the original order of calls by arrival time.
- This leads to loss of the initial call sequence, making it harder for users to quickly identify and prioritize calls.
- Users have to spend extra time figuring out which call corresponds…
6 votes -
Improve RTP Source Transition Signaling: Use SSRC Change or Marker on Hold/Unhold Transitions (SKEW issue)
Description of the Idea:
During Hold/Unhold transitions, RingCentral internally switches the RTP source without SIP renegotiation and while keeping the same SSRC. Although the stream appears continuous (same SSRC, coherent sequence numbers), this design leads to misinterpretation by VoIP monitoring tools such as OCOM or SIP Capture HOMER, which are widely used in enterprise environments.Suggested Improvement:
Introduce a mechanism to explicitly signal the change of RTP source, such as:- Changing the SSRC, as recommended in [RFC 3550 §8.1],
- Resetting RTP timestamps or sequence numbers,
- Using the RTP marker bit to indicate a discontinuity.
This would help monitoring systems correctly…
6 votes
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