609 results found
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Allow Restricted Global Emergency and Special Service Numbers as Extensions
Allow Restricted Global Emergency and Special Service Numbers as Extensions.
Such as 154 which is currently one that can not be created as such, for Germany.5 votes -
Autoprovision Yealink T54w Display Name
Ability for Yealink T54w to Display First and Last Name. We have Yealink T54W phones setup with auto provisioning. When they provision the phone display shows the users phone number instead of the first and last name of that user. The virtual AI said it should show the name and not the number so it seems like something is wrong. We would like it to show the name.
I am able to change the name from the phones UI, but if it reboots we lose that setting when it auto provisions again.
Thanks for any help with this.2 votes -
Add TTS for Personal Call Handling
TTS is avaiable in an IVR, for the personal extension you only can use either the default section oder you can record and upload a prompt. You can input directly as text and have this as TTS. There are several occasions where this is beneficial for an end user to swiflty change prompts.
4 votes -
Show True Caller ID vs BLF String
Mitel phones, such as the 6940W, should show the proper caller ID of presence synced users vs a BLF string. Currently, the call history on these devices show a BLF string, which is confusing to customers. The ask is to have the proper caller ID for the user show during the call at all times and in the call history at all times.
11 votes -
1 vote
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Multi language for voicemails and AI summaries
Voicemails transcripts and AI summaries should automatically recognize English and Spanish
2 votes -
Manually provisioned desk phones loses configuration on speed dial and other settings after a reboot
Deskphone settings should not be erased after a reboot. The settings should remain the same.
3 votes -
Would like to have an option to just end the call if no one answers
Our customer would like to have an option to end the call if no one answers, instead of routing it to voicemail, forwarding it, or playing an announcement.
13 votes -
Override The Save Contact on Personal Phone.
It is important to have the option to bypass the contact save feature on personal phones to utilize certain Ring Central functionalities. For instance, if a number is already saved in the mobile phone, the caller ID appears as the contact information instead of the set caller ID with *99 at the end.
1 vote -
Display Initiator's Extension Name (Caller ID) on Paging Group Broadcasts
Currently, when a user dials a Paging Group, all receiving phones in that group only display the Paging Group's extension number. There is no way for anyone receiving the page to know who or which location initiated the broadcast.
This is a significant problem in critical environments like schools, hospitals, or warehouses where paging is used for emergencies.
1 vote -
add internal auto-receptionist to ring settings of user extension
Adding internal ringcentral phone numbers i.e auto-receptionist number on ring settings of user extension.
1 vote -
Third Party Expansion Module for Rental Phones
Ability to add third-party expansion module to rental phones.
1 vote -
DND on Polycom VVX311
A recent system update moved the DND Softkey on on Polycom VVX311 phones from the initial softkey menu and now require selecting More for users to find that option.
11 votes -
Incoming call will reflect on the other desk phone
Would like to be able to see the incoming phone number on our desk phones for other phone lines. This will enable us to pick up that call if it is important from another phone.
2 votes -
Silent Monitor, Coach, Barge - Update prompt when user is already being monitored
Currently there is a limit that only one person can Silent Monitor a user at a time. When the second user tries to Silent Monitor the same person they get a prompt "you do not have access to this feature" which is the same message when a user doesn't have the set permission to monitor a particular user. This should be updated to something more accurate such as "user already being monitored, please try again later."
5 votes -
Options to customize the reply options when receiving a call in RingEX
Options to customize the reply options when receiving a call in RingEX, it will be more convinient if we will be able to edit the reply options so that we no need to type in customized SMS everytime
1 vote -
ability to add favorites on the actual phone
We paired the desk phone with the app and added favorites in the app. We can not see them on the phone. Is it possible to see the favorites we selected on the app on the actual phone?
2 votes -
Enhancement Request for Call Forwarding Behavior with DND Status
Category:
Call Handling / Forwarding RulesDescription:
Requesting an enhancement to allow more flexible call forwarding behavior when one or more extensions in the forwarding list are set to Do Not Disturb (DND). Currently, if any of the extensions in the forwarding list are on DND, the call may be routed directly to voicemail, impacting the ability of other available users to receive the call.Proposed Feature:
Introduce an option or logic within call handling settings that allows the system to bypass extensions that are on DND and continue ringing the remaining available extensions, instead of routing the call directly…5 votes -
Need VM as an option for Line or soft key
Many users complain there is not a button on the main interface of the Polycom Edge220 to access voice mail. I would like VM added to the feature selection when customizing Line or soft keys.
2 votes -
Allow customization of options when leaving a voicemail message
When someone leaves a message and presses # they are presented with options. I would like to customize those options, remove some completely, specifically the make private message option.
1 vote
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