609 results found
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Feature Summary: Request to enable dialing of the 211 code for users in the United States and Canada, supporting access to community informa
Background & Purpose:
211 is a widely used and essential service code in the US and Canada, connecting individuals to a variety of community services, such as housing assistance, employment programs, mental health support, and crisis services. Access to 211 is especially crucial for individuals seeking quick connections to local resources and assistance, and it has become a standard within emergency and community service networks.Currently, some systems might not recognize 211 as a valid code, leading to user confusion and potential missed opportunities to access important services.
5 votes -
Dial a favorite without using the line keys or favorites list
ability to dial a favorite contact without scrolling through the favorites list or the line keys
3 votes -
Audio Messaging Interchange Specification (AMIS) Support
Support for integration with external voicemail systems via AMIS
2 votes -
Increase or Remove IVR Audio Prompt Time Limit
urrent Behavior:
At present, the IVR audio prompt is limited to a maximum duration of 10 minutes during live calls. When this time limit is exceeded, the system plays an internal error message to the caller.Request:
We request that the 10-minute time limit for IVR audio prompts be increased or removed altogether.Justification:
Some organizations include extensive and detailed information in their IVR menus, such as legal disclosures, compliance-related content, or comprehensive instructions. The current 10-minute cap restricts their ability to deliver this information effectively and may result in a poor caller experience due to the unexpected error message…1 vote -
Include the EPOS Presence UC Headsets to our RingCentral Recommended Headsets.
Please include the EPOS Presence UC Headsets to our RingCentral Recommended Headsets. Have our system support that exact make and model to work with our calling features.
2 votes -
Extension Exclusion from Auto Attendant
Description:
- Add feature to exclude specific extensions from Auto Attendant access.Key Points:
- Allow admins to mark extensions as "excluded" from Auto Attendant.
- Prevent calls to excluded extensions via Auto Attendant.
- Provide interface for managing excluded extensions.Use Case:
- Callers can't reach Extension 101 (if excluded) through Auto Attendant.Benefits:
- Better control over call routing.
- Improved security for sensitive extensions.
- Flexible employee availability management.1 vote -
Translating voicemails so you can read them if you cant hear them well
Translating voicemails so you can either listen to them or you can read them.
1 vote -
UK Non-Geo Numbers as Substitute Caller ID
It would be helpful to allow non-geographic numbers to be used as substitute caller IDs, especially for BT accounts. This would give users more flexibility and better support different business needs.
1 vote -
CNAM Enablement for RingCentral EU Brand
Current Functionality:
Caller ID Name (CNAM) functionality, which displays a caller's name along with their phone number, is currently available only for RingCentral North America (US and Canada) customers. This feature allows businesses to display their company name (or a specified name up to 15 characters) on the recipient's caller ID display when making outbound calls.Requested Functionality:
We request the enablement of Caller ID Name (CNAM) functionality for all RingCentral European Union (EU) brands. This feature should allow RingCentral EU customers to:
1. Set a Caller ID Name: Configure a custom name (up to 15 alphanumeric characters) to be…1 vote -
reroute with keypress from message only extension
I have a client who wanted extension 5 to be direct to voicemail, we setup a message only extension.
We wanted to have part of the recording say "if this is an emergency press 0 to be connected to an operator" this is not a feature and would be quite helpful.2 votes -
schedule forward all calls
Ability to schedule multiple entries on Froward All Calls option for the Phone.
1 vote -
Show All Company call recordings on Mobile app for SuperAdmins
If user is a SuperAdmin Allow mobile app to show all call recordings instead of only showing the users call recordings. This is helpful for managers who would like to periodically review calls while mobile to quicker be able to help their teams.
4 votes -
prioritize calls from a website that will provide a verification code
Ability to prioritize calls from websites or social media that provide verification codes.
2 votes -
Numbers pending porting should show original Caller ID
Current issue:
When a number is pending porting if that currently external number calls someone it shows the Caller ID name as the Super Admin name. This leads to a lot of confusion as we move large sites into our system as people will call the super admin asking why they called a person if the call was missed.What needs to happen:
Until a port request is completed the Caller ID should pass thru as the original received CID from the external caller Phone company. OR have the caller ID show up with whatever user account the port request…1 vote -
Remove ability to delete recorded phone calls by employees
A setting to not allow employees to delete phone calls. This should be a setting in the admin portal. We had an employee that wanted to share a good phone call and accidentally deleted it and we have no way of recovering that. So, one, stop the ability of deleting phone calls and two, if deleted, give admin the ability to recover that phone call.
1 vote -
audible tone for park call
Ability to set a park call tone.
3 votes -
Enable Toggle Between Original Caller and Transfer Recipient During Warm Transfer on Desk Phones (Yealink T46U and Similar Models)
Current Behavior:
When a user initiates a warm transfer, they:
- Answer a call from a caller.
- Dial the extension of the intended transfer recipient (Ext. B).
- While waiting for Ext. B to answer, there is no way to toggle back to the original caller without canceling the transfer attempt.
After Ext. B answers the call:
- The original caller is on hold.
- Ext. A can either complete the transfer or cancel it.
- There is no option to put Ext. B on hold and return to the original caller before completing the transfer.
Requested Enhancement:
Introduce functionality to allow the transferring…
1 vote -
exchange diversion
Calls are forwarded blind to an external number with the originating number and the incoming user's caller ID in the packet header.
1 vote -
Setup Corporate Directory by Password for BYOD Other Phones
Setup Corporate Directory by Password for BYOD Other Phones
1 vote -
Ability to switch to backup internet without disconnecting desk phones.
Ability to switch to backup internet without disconnecting desk phones while switching network.
8 votes
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