509 results found
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Deskphone buttons indicating the Contact Center Max agent status
We need a button on the desk phone that indicates the user's Contact Center Max status, showing whether they are available or unavailable.
1 vote -
Call Waiting Control / Busy Treatment Options
Activate a feature "Call Waiting Control" (Busy Treatment) for the whole account so the users can choose to either use a busy tone or voicemail forwarding when not reachable.
1 vote -
Call Waiting Control / Busy Treatment Options
Activate a feature "Call Waiting Control" (Busy Treatment) for the whole account so the users can choose to either use a busy tone or voicemail forwarding when not reachable.
1 vote -
dialpad
A key dial tone would be nice when dialing a new phone number on dial pad
1 vote -
require PIN to screen callers
calls entered with a PIN are the only calls that will go through whether the caller already dialed the company number.
3 votes -
Please add feature to ignore calls on mobile app because as of now when either user declines a call it hangs up for all users. This is incon
Please add feature to ignore calls on mobile app because as of now when either user declines a call it hangs up for all users. This is inconvenient
1 vote -
VM Automation Option
VM Automation Option
Implement a "Quick VM" button for customers to play pre-recorded messages when leaving voicemails. This feature would allow users to:
Record and save multiple custom messages
Select and play a pre-recorded message with one tap
Save time and reduce repetition in frequent voicemail scenariosBenefits:
- Increased efficiency for users
- Consistent messaging across multiple voicemails
- Reduced voice strain for high-volume callersPlease consider adding this feature to enhance user experience and streamline the voicemail process.
1 vote -
IVR key press
If Multi-level IVR is setup, it should disable call routing for the extension that has the same extension number as the IVR key press choices. Example, if 1 is pressed, the call should not route to other extensions that has 1 if customer pressed 1 twice.
6 votes -
Allow option to display outbound company name in the dialpad
On the PHONE - KEYPAD screen where you select the phone number you are calling from it currently registers or displays the 10-digit number. I suggest changing it to a name so it is easier to recognize or verify which company is currently selected before making an outbound call. This would save many potential unnecessary clicks.
1 vote -
Allow option to display outbound company name in the dialpad
On the PHONE - KEYPAD screen where you select the phone number you are calling from it currently registers or displays the 10-digit number. I suggest changing it to a name so it is easier to recognize or verify which company is currently selected before making an outbound call. This would save many potential unnecessary clicks.
1 vote -
Withhold your number and find out who’s called using 141, 1470 and 1471
If you're not withholding your number permanently, you can use 141 to withhold your number on a call-by-call basis. Just dial 141 followed by the number you want to call. If your number is withheld the message 'withheld' is returned if the person being called uses 1471 to find out the identity of the caller.
Dial 141.
Press 9 and dial the phone number of the person you want to call.2 votes -
Feature Request : Ability to switch the call to another handset when multiple handsets are paired to a singer wireless base
Feature Request : Ability to switch the call to another handset when multiple handsets are paired to a singer wireless base
Details : ability to have W7*P cordless handsets in switching phones easily without needing to transfer the call to another handset that is paired to the same base as the original where the call was answered
Current behavior : unable to easily flip the call to the other handset after disconnecting the call
Brand : BT Business
3 votes -
Limited Extension + Hot Desk Device - Phone Number
Limited Extension + Hot Desk Device
When a regular user extension log to this type of device, it should show the digital line of the user and the not the phone number of the limited extension. There should be an option to select the phone number that will show up on the phone screen.
3 votes -
notificacion from IVR if it has more than 2 languages
If IVR has more than one language , there is no way for the person who answer to know which language they will answer the call
1 vote -
Set Message Only Extension for each VM with max time 3 to 5 minutes long
In RC UC, there are five Message Only Extension with extension numbers. Would you please help change settings where each VM maximum time can only be between 3 to 5 minutes long for the Message Only Extension as listed above. Thanks!
1 vote -
Voice to text for HIPAA enabled accounts
I would like voice to text be enabled for accounts that have HIPAA enabled features. We are not able to utilize this function because we have HIPAA enabled. Thank you
1 vote -
Notifications for unavailable presence status after period of time
Offer users the ability to set up reminder notifications for when their presence status has not been updated after a set period of time, any non-available status only. a way to remind users to change their status.
1 vote -
RingEX - Recording Option for External Calls Only
RingEX - Recording Option for External Calls Only
The phone system only offers the option to record ALL incoming/outgoing calls for an extension, including internal calls. There should be an option to record external calls only.
1 vote -
Include the announcement when the call is being recorded on call recordings
Include the announcement when the call is being recorded on call recordings
3 votes -
Automatically put phone calls on hold if busy
If the phone line is busy, instead of manually placing clients on hold, the system will automatically put the new call on hold and inform them that we are currently assisting other clients.
3 votes
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