566 results found
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Persistent Supervisory Monitoring (Listen-In) for Enhanced Quality & Training
We request the addition of a Persistent Supervisory Listen-In capability for internal extensions. This feature would allow authorized supervisors (managers, QA specialists, or designated administrators) to continuously monitor the audio of a specific, pre-selected internal extension's outbound and inbound calls without needing to manually click into each active call.
How this will help many customers
This capability is essential for businesses operating in heavily regulated industries (e.g., finance, insurance, healthcare) or high-volume contact centers where continuous, real-time quality assurance and immediate supervisory intervention are mandatory for compliance, risk mitigation, and rapid employee development.Key Customer Benefits:
Mandatory Compliance & Risk…1 vote -
Dual channel (stereo) recordings
We would like to request the option to retrieve high-fidelity, dual channel recordings of phone calls.
Original request: Ability to change the call recording format to stereo using the developers.ringcentral.com/api-referenc/voice platform
10 votes -
Enable Key Press "0" Assignment for Direct User Extension Calls
Feature Request Summary:
Requesting the ability to assign a specific user, extension, or location to handle key press "0" when a caller dials a user extension directly (i.e., not routed via a Call Queue, IVR Menu, or Operator Extension).Current Behavior:
At present, key press 0 routing is only configurable for the following:Call Queues
IVR Menus
Operator Extensions
When a caller dials a user extension directly and presses 0 (such as from within the user's voicemail greeting), the system defaults to sending the call to a predefined location or the main site operator. This behavior cannot be customized per…
5 votes -
Toll Free Minutes Usage
From a business value perspective, we propose that calls routed to a RingCentral voicemail should not be subject to toll-free minute deductions. This adjustment would ensure that minutes are consumed only when a live connection is established with a user, thereby enhancing the overall value of the service.
2 votes -
Disable extension from receiving internal calls from almost everyone
We have one department where employees shouldn't be receiving extension to extension calls direct from users, instead all calls should go to a call queue which rings the employee's phone. The only direct calls this department should receive are from other users within that department. So my request is that:
- There should be a way to block all incoming calls from an internal extension (unless they go through a call queue)
- There should be a white list where certain extensions are allowed to dial in
2 votes -
Improvement Proposal: Easier Call Blocking by Geographic Regions & International Calls
Currently, the “block number” option on the service web portal requires manual input of area codes, which becomes very tedious when trying to block hundreds of area codes. It would be highly beneficial if the block feature included a checkbox list for all 50 states, allowing users to easily enable or disable calls from entire states with a single click.
Additionally, it would be helpful to have an expandable option for each state that displays checkboxes for individual counties within that state. This would allow more granular control to allow or block inbound calls at the county level. Such enhancements…
3 votes -
User-Initiated Do Not Originate (DNO) List Submission
Current Functionality:
RingCentral's platform does not currently provide a user-facing option to directly submit or request that a company's numbers be added to a "Do Not Originate" (DNO) list. This process is typically managed through external industry-level databases and regulatory bodies, often without a streamlined user interface within the communication platform itself.Requested Functionality:
We request the implementation of a feature within the RingCentral Admin Portal that allows customers to easily submit their "inbound-only" numbers for inclusion on a reputable "Do Not Originate" (DNO) list. This would be a proactive measure to protect our customers' brand reputation and prevent their…2 votes -
Disable "Connecting" Message for Internal Calls
Current Functionality:
When an employee places a call, RingCentral plays a pre-recorded message, "Please wait while I connect your call," to the caller. This message is played for both external and internal calls.Requested Functionality:
Implement a feature that allows administrators to disable the "Please wait while I connect your call" message exclusively for internal calls between users on the same RingCentral account. The message would continue to play for all inbounds calls from external numbers.Use Cases:
1. Quick Team Calls: A manager needs to quickly call a team member to ask a question. The "connecting" message adds an…2 votes -
Outbound Caller ID: Separate Queue numbers and IVR numbers
Under the Caller ID restrictions, the "Allow direct numbers as Caller ID" option currently enables end users to call out using both IVR numbers and queue numbers they are members of. However, callers should only have the option to use the queue number as their outbound Caller ID (OBCID) without access to all of the site's IVR numbers.
3 votes -
Caller ID option for address
Incoming calls will show caller ID name and the caller Address
1 vote -
There used to be an option to pick up any line from a short key like *40 Can that be done
There used to be an option to pick up any line (in a site group) from a short key like *40 Can this be brought back. This saves people having to run over to others phones across offices
1 vote -
One group voicemail box
Setup option where multiple phones can share a voicemail box. Smaller sites like restaurants and offices can access their voicemail from any phone and be notified from any phone when there is a voicemail. Currently only option is to setup a group but then all extensions received the same voicemail. Each phone then has to be accessed to delete the voicemail so site knows when they answered the voicemail. Other vendors already have this option to share a voicemail box. In an office setting, an exec can share voicemail with secretary. Executive won't have to log into their voicemail to…
2 votes -
ability to route the call if not pickup from call park location
ability to route the call if not pickup from call park location
2 votes -
3 votes
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removes or suppresses the missed call notification on the deskphone if the call has already been answered through the app
Deskphone Pairing Enabled:
We answered the call through the desktop app, but the deskphone still logged the call as a missed call.
Mitel has confirmed this is expected behavior — since the deskphone rang, the device logs the call as missed even if it was answered via the app.
Feature Request:
Would it be possible to introduce a feature that removes or suppresses the missed call notification on the deskphone if the call has already been answered through the app? This would help avoid confusion and ensure missed call logs accurately reflect unanswered calls.2 votes -
Request for Feature: Display Toll-Free Number as Caller ID Regardless of Selected Outbound Number
Could RingCentral provide or enable a feature that ensures our toll-free number is always displayed to customers as the caller ID, even if a different number has been selected in the background? This would help us maintain consistency for our customers while allowing flexibility in managing outbound calls.
2 votes -
lock phone request and just dial 911
lock phone request and just dial 911
1 vote -
Ringless Feature - Whereas advertisement of the company can be sent through voicemail (direct to voicemail) to their recipients.
Ringless Feature - Whereas advertisement of the company can be sent through voicemail (direct to voicemail) to their recipients.
40 votes -
remove 1 automatically when placing an outbound calls
Description:
We request the addition of functionality to automatically remove the leading “1” from phone numbers when dialing, particularly for numbers within the United States.Rationale:
Currently, dialing a number with a leading “1” may result in the following error message:“I’m sorry, it is not necessary to dial a 1 or 0. When calling this number, please hang up and try your call again.”
Implementing this feature will prevent users from encountering this error and improve the dialing experience.
Expected Behavior:
If a phone number begins with “1” and is a valid US number, the system should automatically remove…
1 vote -
delegated phone voicemail
BYPASS DELEGATED PHONE Voicemails
For desk phones that are both Delegated and User assigned.
We need to have an option to BYPASS the option to select which voice mailbox we want to access.
There shold be a setting where we can assign USER MAILBOX as the default voice mailbox when checking voicemailCurrent behavior ALWAYS ask for which voicemailbox to access/check
1 vote
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