200 results found
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Add more custom rules schedules Monthly/yearly etc
instead of just the weekly schedule option add Monthly and yearly and maybe even bi-weekly or every 1/2/3 or 4 weeks/months etc
1 vote -
Change Voicemail PIN
ability to change voicemail in directly on the desk phone
1 vote -
Nationwide calling to 310xxx numbers for Canada only
For RingCentral to add Nationwide calling to 310xxx numbers for Canada only. In the province of Quebec in Canada, there are a lot of services, like the police, public service, or companies that use these phone numbers. These numbers are always the same format ex: 310-XXXX
2 votes -
CALL PICK UP FEATURE ON CISCO PHONES
Currently, call pick up is not available for Cisco phones. Just like other phones, its also important to have a call pick up so whenever the phone ring, we will be able to answer the call using other phones without going to the location of the phone.
1 vote -
1 vote
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Show the park location in a deskphone.
When a call is park, there should be an indicator in the deskphone which location it can be picked up.
3 votes -
I want a custom rule where all calling numbers will be added all at the same time instead of one by one.
I want a custom rule where all calling numbers will be added all at the same time instead of one by one.
1 vote -
Allow ringcentral app to have a different ringtone for incoming calls than from our personal calls.
It would be helpful to be able to hear a different ringtone when I am receiving a business call from ringcentral's app. Right now, the same ringtone I have for my personal calls is the same for my business calls. The last company I had service with I knew when I was receiving a business call just by the ringtone. This feature would be helpful.
2 votes -
Creating a Sync status option for users with Physical phones making calls through the Ring Central App
When an Agent is calling a customer with an outbound call from their Physical phone, there needs to be a Sync with the RC app that puts them in unavailable/DND during their OB call. Right now, my users are doing OB calls and still getting IB queued calls.
1 vote -
call screening
Turn off the call screening on a specific extension
1 vote -
2 votes
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ability to delete rule under forward all calls
delete the rule under "forward all calls"
currently they can disable and replace the rule but they cant totally delete the rule.2 votes -
When extensions are sending a blind transfer to another user/extension the phone should say the callers caller ID not the extension transfer
hen extensions are sending a blind transfer to another user/extension the phone should say the callers caller ID not the extension transferring the call.
2 votes -
7 digit dialing
In the province of Quebec in Canada, there are a lot of services, like the police, public service, or companies that use phone numbers with only 7 digits. These numbers are always the same format ex: 310-XXXX, it seems we cannot dial 7 digits outside number. Can we fix that?
2 votes -
Ring Central app connection to vehicle audio
Create a feature that allows the Ring Central app to connect to a vehicles audio system. Currently the only way to answer a RC call / connect to a meeting is to answer by physically manipulating the mobile device which is illegal in a number of jurisdictions.
2 votes -
IVR key press
If Multi-level IVR is setup, it should disable call routing for the extension that has the same extension number as the IVR key press choices. Example, if 1 is pressed, the call should not route to other extensions that has 1 if customer pressed 1 twice.
2 votes -
Adding IVR under Ring Order
Sometimes we prefer the receptionist to answer direct calls from customers, but if the receptionist is busy with a customer. Having the IVR prompt come up after several rings is better than that phone call hanging up or going to voicemail.
1 vote -
LDAP configuration settings for Fanvil devices
It would be great if we would have the ability to obtain LDAP configuration for Fanvil devices
1 vote -
See who is logged into a call queue
The receptionist should be able to see who is logged into what call queue easily. There should be a feature for the receptionist to be able to see who is logged into what call queue.
1 vote -
Differentiate Incoming calls between dialed phone number and dialed ext number in just 1 user
We have extension under user with number as Receptionist and that extension has ring all together/ringgroups that when the number under that extension was dialed it will ring all under the ring group. And what we want if extension number was dialed alone, the call will ring only to that extension not the ring group under that extension
1 vote
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