431 results found
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Ability to add Cisco Phone Custom Configurations to extend time on auto dial to give agent time to transfer calls .
Whenever dialing out on a Cisco desk phone. The auto dial out times out too quickly causing issues when trying to conference or transfer or even just make a call. The customer would like to configure the phones remotely to all of their phones instead of having to configure the phones one at a time manually.
8 votes -
Forward call when user rejects
When a USER extension has a call forwarding that is set to ring in order for other extensions, the call goes to voicemail when the initial device rejects the call. We need to have the ability to have the call move on to the next device when the call is rejected by the first device. This is a current behavior for a call queue but needs to be implemented for a user call forwarding rule.
1 vote -
An option to disable the LED Status Indicators when receiving an incoming call from a Polycom Deskphone
An option to disable the LED Status Indicators when receiving an incoming call from a Polycom Deskphone
2 votes -
ms voice authentication message will start to play even the user have not answer their RingCentral phone or app
ms voice authentication message should not start to play if the user have not answer their RingCentral phone or app.
Cody reports that ms voice authentication message will start to play even the user have not answer their RingCentral phone or app
This does not happen when ms voice authentication is sent to a cell number
The issue only happens if ms voice authentication is sent to a RingCentral number
Cx logs in to Microsoft using username and password and he will use voice authentication
The ms voice authentication message will then ask you to press pound
When ms voice…
1 vote -
Disable IVR
I would like to be able to disable an IVR for testing and backup.
3 votes -
Option to disconnect Robocall calls that sit in the voicemail prompt after 15 minutes
Option to disconnect Robocall calls that sit in the voicemail prompt after 15 minutes
2 votes -
Enable Transfer to Voicemail even when Extension is set up to forward call or play announcement If no one answers
We'd like to be able to set up our user extensions to ring back to the receptionist team rather than go to voicemail by default, such as when on DND, are on another call, or for any reason can't answer.
Right now we can do this by setting "If no one answers" to "Forward the call" back to reception.
However with the "If no one answers" setting is set that way (to anything other than "Send to voicemail"), the voicemail box is effectively disabled, so when a caller specifically requests to leave that extension a voicemail, the receptionist can no…
6 votes -
RingEX - Recording Option for External Calls Only
RingEX - Recording Option for External Calls Only
The phone system only offers the option to record ALL incoming/outgoing calls for an extension, including internal calls. There should be an option to record external calls only.
3 votes -
Disable lock Screen in deskphone
Customer is requesting there should be an option to Ringcentral to disable the lock screen in Yealink W76P
1 vote -
Random Starting Point for music on hold
Music on hold tracks always play from the beginning. A common caller will only hear the same beginning piece of a MoH track. If the MoH track includes any type of marketing speech, only playing the beginning in repetition only makes this pointless.
Having an option to start the MoH track at some random point - different for each call - will ensure that marketing material in the MoH track will be presented to callers on hold instead of only the first few seconds of the track repeated in perpetuity.2 votes -
Description: We would like to request a feature enhancement that, when dialing the main number, the system will display the calling user's e
Description:
We would like to request a feature enhancement that, when dialing the main number, the system will display the calling user's extension number instead of the caller ID number or used in RC App. This would help to more accurately reflect the internal caller identity, particularly for users who may be calling from various devices or locations but need to be identified by their extension rather than the main number.Use Case:
Scenario: An employee calls from the main company number, but the recipient should see the caller’s extension number instead of the caller ID number or used in…7 votes -
Dual-Provider Number Activation Without Porting
Description:
The customer is requesting the ability to add a phone number from an external provider (e.g., T-Mobile or other carriers) to their RingCentral account without submitting a port-in request. The key requirement is to have the number remain active both on RingCentral and with the original provider.Use Case:
This would allow customers to use a single number across multiple platforms or systems (e.g., mobile device and RingCentral VoIP) simultaneously, without having to transfer ownership or service away from their current carrier. It's especially useful for users who want to maintain their existing mobile plans or services while still…1 vote -
remove beep sound after call ringcentral app
remove beeping sound after a call on ringcentral app
3 votes -
Deferred Billing for Urgent Warranty Device Replacement
Summary:
Introduce a new phone replacement option that allows urgent shipment of a warranty device without an immediate charge, and instead applies a delayed charge only if the return device is not received by an agreed deadline.Current Options:
Warranty Device Replacement – RecommendedReplacement shipped after the faulty device is received by the distributor.
No upfront cost.
Device de-provisioned upon return confirmation.
Urgent Warranty Device Replacement – I
Replacement shipped immediately.
Temporary charge applied and refunded upon return.
Device de-provisioned immediately.
Urgent Warranty Device Replacement – II
Replacement shipped immediately.
Temporary charge applied and refunded upon return.
Device de-provisioned…
1 vote -
Generate unique passcode via API
There should be an API call to allow a unique code to be generated in RingCentral that can be displayed on our website to certain logged in customers. When a customer calls our phone number and selects a certain extension, this code will be required as a password. The code should be viable for, say 5 mins.
2 votes -
Allow an admin to add a second site and allow the site name to show up on the app.
If I have to two companies sharing an instance, I would like to have the company setup, two or more sites in the company then allow the site name to show up in the app for each site.
1 vote -
Enable background music on speakerphone activation on desk phones
Request to add a feature that allows background music to play on the speakerphone only when it’s activated.
The customer's previous phone system allowed background music to be activated by entering a code, playing continuously whether or not the phone was on a call. The customer would like to have similar functionality in RingCentral.1 vote -
Ability to download phone numbers in number inventory
Hoping to have a feature to download phone numbers in number inventory for easier phone number management.
4 votes -
disconnect the call when there are no response for 3 times call screen
Customer would like to have an option when call screen ask for the name and the caller did not respond for 3 times the call will disconnect.
1 vote -
have the Dialer except phone numbers with the format of (***) *** XXXX . Basically ignoring the prenthesis around the area code. I consider
To have the Dialer except phone numbers with the format of (**) ** XXXX . Basically ignoring the prenthesis around the area code. I consider
1 vote
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