405 results found
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Set MSI file for Ring Central Teams Plugin to automatically elevate to Administrator
Currently, the MSI file for installing the MS Teams Ring Central Plugin can trigger a request for Administrator elevation in order to complete the installation. If the MSI could be set to automatically elevate to Administrator to smooth out the installation process that would be great. I was able to implement this change in my own administration by wrapping the .EXE installer for the plugin in to an MSI package and forcing the MSI package to elevate - which resulted in a seamless installation process that required 1 click to complete and did NOT require elevation.
The issue with "wrapping"…
1 vote -
Ability to set up all users in bulk for Ring Central App to Outlook
Customer wants to have the ability to configure RingCentral with Outlook 2016 for all users in the organization, 1000 plus Users (All Users)
1 vote -
show the number on the call history screen
Is there any chance to show the number on the call history screen as well? That would be such a huge quality of life upgrade. It would save me from having to click on the caller details screen every time.
3 votes -
Outage/ Maintenance Notification on RingCentral Application
Customer wants to be notified on the RingCentral application when there's an outage/ maintenance or wants to see the website https://status.ringcentral.com/ on the application.
2 votes -
Support the new Yealink WH64 DECT Headset series as listed recommended headsets for RingCentral application
It's not listed as recommended headset to use with their RingCentral application and they wanted to know when this model to be compatible with RingCentral application. Their Yealink WH64 model is not allowing the user to answer the call using this model and it's not compatible to use with their RingCentral application
2 votes -
Call Flip before connection
Ability to FLIP a call from the desktop application to the deskphone prior to the receiving party connecting. As is currently designed, the CALL FLIP can ONLY occur after the call has been connected. The problem with this is that once a call has been FLIPPED, hold music will play. This is very distracting to the party being called and does NOT provide for a smooth transfer. It should appear seamless to the party being called and not disrupted with hold music.
2 votes -
RingCentral Video: ability to rename a participant during a RCV meeting
Unlike RC Meeting, RingCentral Video doesn't allow the administrator of a meeting to change the name of a participant during the meeting
3 votes -
RingCentral Video (RCV): sending automatic notification to the user when someone connects his virtual room
Unlike the RC meeting solution, RingCentral Video doesn't allow the user to automatically receive a security notification when someone enters his virtual room using the url meeting. However this feature is useful in case the user doesn't want to secure his virtual room with a password instead.
3 votes -
Increase HUD/Presence Contacts to 1,000
There are receptionists that cater to more than 500 contacts. It is best to have the ability to increase the maximum allowed HUD entries to 1,000.
2 votes -
Transfer Confirmation for RingCentral App
Currently, there is no option for agents to confirm if a call was successfully transferred in the RingCentral app. A feature request is being made to add a confirmation notification or status update for transfers.
1 vote -
Disable RC app Notes
A feature in which we can disable the RC app notes only for specific users
2 votes -
ability to detect invalid phone number when sending faxes using the app
Customer would like to have the system to have the ability to detect invalid phone numbers when sending faxes using the app. It would be helpful for them since they are sending faxes in bulk
2 votes -
to add more custom fields in RingCentral App Workspace Task
Please give us option to add custom field in Workspace task
3 votes -
Option to switch caller ID for call delegation
Option to switch caller ID for call delegation
2 votes -
Show who a favorite contact is on a call with
In the favorite contacts list in the RC app, you can see the status of your favorite contacts, if they're available or on a call. But you can't see who the person is on a call with.
In the HUD, you can see who the person is on a call with.
Bring this feature to the favorite contact list too! I use the HUD to add contacts to my phone buttons, and don't have the same list set up on my favorite contacts.
1 vote -
Scan to Fax settings inside RingCentral app
There is a scan to fax option when sending a fax inside the RingCentral. Would it be better if there is a separate settings or tab for Scan to Fax feature inside the RingCentral app.
1 vote -
Emergency Alert Banner
As the title states, an emergency alert banner that can be displayed across the top of the screen similar to Rings update banner. In the event of an emergency (Fire, shooting, natural disaster, etc) the ability to quickly notify everyone in the company is imperitive. Something that can be quickly sent out from users with the correct access and that displays accross all of the Ring Central apps and programs.
5 votes -
Selecting multiple voicemails by holding 'Ctrl' or 'Shift'
At this point, the implementation of selecting multiple voicemails is very poor (pencil icon to enable checkboxes for selection). Why not use industry standards and allow 'Ctrl' or 'Shift' to select multiple voicemails?
2 votes -
Request for Enhanced Voicemail Deletion Options: Multiple Selections via Control Key or Three-Dot Menu"
The customer wants the option to delete multiple voicemail messages. Instead of using the pencil icon, they would prefer to delete messages by holding the "Control" key and highlighting the voicemails they want to delete, or by using a three-dot menu option to select and delete them.
2 votes -
Disable or Restrict Access to RingCentral Web App
Disable or Restrict Access to RingCentral Web App
6 votes
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