2024 results found
-
Hold and Transfer on main screen
Hold and Transfer should be on the main screen instead of a sub screen. Those actions are used often, it makes sense to put them on the main screen
3 votes -
Setting to remove "Apps" from RC App for specific Roles and/or Templates
The customer would like to have the option to create a Role/Template to be able to remove the Apps in our RingCentral App. The customer wanted to stop the User from installing apps.
3 votes -
Be able to link What's App to RingCentral
We should have the capability to link What's app with RingCentral without upgrading to Engage Digital
4 votes -
Make invisible mode more prominent
Similar to how "Do not disturb" mode in Ringcentral grid is very prominent, thanks to the red bar on the top, it'd be great if the "Invisible" mode is also prominent, maybe using a yellow/amber bar or something. The problem I face is that I go on invisible during night hours but forget turning it off during the business hours.
1 vote -
Call queue pick-up members should be able to pick-up any calls from the call queue not just the overflow calls
Call queue pick up members should have the ability to pick any calls from the queue
2 votes -
Option to show incoming call information without receiving the call
It will be great it we have the option to see incoming calls including the callerID from the Main number on the Desktop App even though my number is not listed to receive the call.
1 vote -
Ability of a client to hit the # button to bypass our long greeting voicemail message so they could leave a message and not waste time l...
...istening to the long message over and over again. I am a small business with a 3-minute informational message about my unique company. For people that have already heard this message, listening to it again for 3 minutes before leaving a message would get anyone angry. Having the ability to bypass that long message by hitting the # key and leaving a message is a great idea. Heck, AT&T that can't get even the simplist of things right has that feature, and you guys are much better than they are!
3 votes -
Allow Disable Email Notification for Call Queue Voicemail to Co-Recipient
With the rollout of the feature in ENTCOM-I-84 (see https://support.ringcentral.com/article-v2/Managing-share...), Feature is indeed implemented, though to get it to work I had to have a support agent turn it on for our company account.One point of note, it would seem that once you add co-recipients to a Call Queue, when a new voice message comes in those co-recipients are being notified by email of the new VM. The new feature adopts that individual user's notification settings and sends them an email notification - even if the Call Queue group they're assigned to has notifications turned off. It would seem…
7 votes -
Call Log - Detailed view to show all the available pages (and the end page) on the bottom right of the page
Call Log - simple/ detailed views are not currently showing all the pages available to jump from page 1 to the last page. It makes it difficult for users to keep clicking next arrow, until they reach to the last page (especially when the call volumes are high) Attached is the screenshot of the right bottom of the list, as it can be seen it only shows the current page number and "previous" "next" arrows.
8 votes -
1 vote
-
Make the 4 digit extension the default for copy and share in a company
:bulb: Can someone please suggest to RC, that when I want to forward (copy and forward) a text, say from a candidate to my teammate who has the job, I should be able to put that in the normal 4 digit extension thread, not have to send it to the 10 digit phone number thread. If you can speak to this, great, but it's an RC suggestion for their software, etc.
7 votes -
Option to Bulk Download Recording
Please have an option to bulk download recordings (meeting, call logs, etc.)
38 votes -
The ability to delete attached file on senders end.
The customer would like to delete the attached file that was sent, it would be best to have the ability to delete the attached document/file sent to her via direct message.
2 votes -
Live Monitoring a user not a call
Instead of live monitor (listen) to a call, it would be great if you could monitor (listen) to all calls from a user instead of "dial in" to each call. The use case is, that we have coaches who listen to our calls from our users e.g. one hour. Currently they need to "dial in" in every call individuell. If the could "dial in" just in the beginning and then listen to all calls until they disconnect would save a lot of clicks and missed beginnings of conversations.
14 votes -
Multiple extension to be selected on the Voicemail
Multiple extension to be selected on the Voicemail
4 votes -
MOBILE APP REFRESH STATE
mobile app should an auto refresh state when getting disconnected to network or when changing networkapp should reinstate connection to internet source as soon as it check that the mobile phone is connected to a new network
1 vote -
Dialed number shows as Private.
It would be helpful to show all dialed numbers in the app, instead of private.
4 votes -
See calls and messages for more than 1 extension from the Application.
I think this is useful if we can see the calls, messages, and faxes for more than 1 extension on the app on my phone.
3 votes -
opt out option at the bottom of text messages sent
opt out option at the bottom of text messages sent
5 votes -
Missed Call Notification Badge
I would love to be able to turn off the missed call notifications badge. Only certain people in my shop answer the phone but we all use it for messaging and transferring calls internally. However I constantly show to have notifications in my browser tabs about missed calls. Makes it hard to know when a message actually comes through.
2 votes
- Don't see your idea?