488 results found
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Monitor application or number added to call handling of a user
Option to monitor application or number added to call handling of a user.
1 vote -
Mobile app ( Android ) - transfer feature
So, I am also able to replicate the issue on my end. It seems to be specific to Samsung phones or maybe android in general, but we have been able to test with Samsung and iPhone. When a user tries to transfer a call using the mobile application via the keypad option the call is dropped. I made the same test call from the desktop application and the call transfers no problem (transfer to external line in my testing). So long as the user transfers the call using the items searchable in the directory it transfers fine. I believe this…
1 vote -
Add support for Multi-tenant Citrix VXI support for the Embedded Dialer
Add support for Multi-tenant Citrix VXI support for the Embedded Dialer
1 vote -
IVR If caller doesn't press anything it should just play 1 time or it should be customized
If caller doesn't press anything it should just play 1 time or it should be customized.
1 vote -
Key presses for Breaks
Customer wanted to have a feature that will allow his and his team to have a key press on the phone that automatically transfer calls to Voicemail during breaks without creating custom rule.
1 vote -
Turned of when we send group text messages or broadcast a message
Feature to turned of when we send group text messages or broadcast a message
1 vote -
DASHBOARD METRICS
I would love to see a dashboard in the app for users that tracks their call stats. Call metrics are huge KPI. so for the day and customizable timeframe a screen that shows the number of calls (in / out) and a tally of total call time. Having to go to web portal, download a file, and add up call time via CSV file is just not it.
1 vote -
I want to be able to select multiple voice mails and messages and delete them with out having to drill down to each one and delete them.
Delete multiple msgs and voicemails with one click after tagging them.
2 votes
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