2029 results found
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Use 10DLC as primary when starting new text in Mobile app
When users start a new SMS message within the Mobile app, the 5 digit extension shows as the primary number and not the 10 digit. This causes missed text on the Windows app. By using the 10 digit as the primary it will have a better texting experience across platforms.
1 vote -
Ability to archive old text strings
Often times our teams change and we have to create a new group text, it would be helpful to be able to archive the old text strings so they do not get confused with the current ones on our recent lists.
3 votes -
Add Logo to Caller ID Name
customer wanted to put a logo that will show up during outbound calls
5 votes -
Call Using F6 Hotkey - For BT Accounts
Feature Request : Call Using F6 Hotkey - For BT Accounts Details : Need to have the feature Call Using F6 Hotkey available on the BT Cloud Work Desktop application. Significance of the feature : Customer claims he had it used it for a day and loved it. It made everything convenient for all the users to dial out. Current behavior : The feature was seen and enabled on the BT Cloud Work Desktop app then its now gone. Brand : BT Business
1 vote -
Add Auto Transcription
It would be a very useful tool so we can always go back to the conversation and review what have been discussed.
1 vote -
DND to block messaging notification while on a video meeting.
DND to block messaging notification while on a video meeting.
1 vote -
Transferring a call on the mobile app is a slow, multi-step process
Transferring a call on the mobile app is a slow, multi-step process Seems like it could be streamlined.
1 vote -
Mac app status bar indicator when on call
When on a call in Mac app, it would be useful to have an icon in the status bar at the top showing in call. So if other party hangs up, I would want to know that the call has ended. This is useful when multi-tasking and the RingCentral app is not showing in foreground. I don't want to have to open the app to make sure they hung up.
1 vote -
Cookies Preference in Ringcentral Web app
Cookies preference is always popping up and asking to accept. Blocking of Cookies should be an available option.
1 vote -
Variation of Notification Color on RC App Icon
The red dot for unread messages and unvisited missed call logs is plain; It should have variety wherein it should show green for messages, red for missed calls, and other types.
1 vote -
Automatically forward the call to voicemail when there are no available agents left in the queue.
we want is if no agent available or ready call shall go to voicemail regardless what was set on the "Maximum caller wait time in queue".
4 votes -
All number is available for all users as outbound caller ID regardless if it is assign ed to an extension or not
All number is available for all users as outbound caller ID regardless if it is assigned to an extension or not
2 votes -
Add hyperlinks to RingCentral Technical Support case follow-up emails that link to case
Tech support case status emails do not contain any hyperlinks to the case itself or the support home page - I must open a browser and manually login from there - It would be helpful to have a direct link to either the case itself or at least the Ring Central Support home page. This is already a feature in the Web Support Portal email updates.
4 votes -
Do not request feedback from customers once they have been asked
Customers would like to not have to be asked for feedback at the current pace. Some feel that it excessive, especially when they are asked on each case they submit. Please consider adjusting the process on requested feedback for customers.
2 votes -
Ability to have speaker.
Giving the option to use speaker but having a warning on place to assure we are in private location.
1 vote -
RingCentral app support for older operating systems
Customer wants to use the RingCentral desktop client on an older operating system (Windows 7), but is being hindered by technical limitations. Customer wishes that even the latest versions of the RingCentral desktop client gets supported on future updates.
3 votes -
Deletion of Voicemail Messages on the RC App for Voicemail Co-recipients
This could remove the confusion for the co-recipients in confirming if someone already checked the voicemail messages. In addition, reduce the workload for the co-recipients in manually asking the queue owner to delete the voicemail messages.
3 votes -
User Status Visibility when Messaging is Turned Off in the RC App
Whether or not the Messaging is turned on, the users/members' statuses should still reflect for others to know if the person is busy or on a call or not as a hint so you do not have to disturb the person if they are in the middle of something important.
5 votes -
Route Outbound Call Directly to Recipient's Voicemail
Route Outbound Call Directly to Recipient's Voicemail
3 votes -
Scammer Tracking
Better Features To block scammers or log them. We need a more robust system with security.
3 votes
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