2027 results found
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Jupiter App HUD Interface Same As The Phone App
Make the HUD interface of the RingCentral App the same way as the RingCentral Phone app that the caller displays directly underneath the Extension Users.
2 votes -
visual indicator of the call queue caller ID
If we can add a feature where in once calls are coming in to a call queue, it will show on the members device/phone if it is a RingCentral number or not.
1 vote -
Guest contact Management
Right now guest contacts applies to entire account, it would be great to have option to just add it to one extension. Like a toggle that can be turned on for some ext. Some user wants to put a different name or customize the contact and making it apply to all is limiting them to do that.
1 vote -
The HUD option should be added to RingCentral application installed in iphone to monitor calls
It will be useful specially if the customer is using iphones to monitor calls
3 votes -
Search Contacts by Nickname, Custom ID or Practically Any Field
Currently in RingCentral phone app, contacts are searchable only by First Name, Last Name or Phone number. Contacts should be searchable by any populated field. We would appreciate if contacts were searchable by at least Nickname or a custom ID (example employee number or customer number), I'm sure this will be very helpful for other customers too. RC - Please implement it asap.Others - Please vote and comment. If you have raised a similar idea, please provide reference to that so that RC can merge all ideas and imeplement them.
17 votes -
Managing two extension while logged in to 1 ext
Customer would like to be able to manage and receive notifications on other extension even they are logged in to a different ext.
2 votes -
Ability to archive old text strings
Often times our teams change and we have to create a new group text, it would be helpful to be able to archive the old text strings so they do not get confused with the current ones on our recent lists.
3 votes -
Add Logo to Caller ID Name
customer wanted to put a logo that will show up during outbound calls
5 votes -
Call Using F6 Hotkey - For BT Accounts
Feature Request : Call Using F6 Hotkey - For BT Accounts Details : Need to have the feature Call Using F6 Hotkey available on the BT Cloud Work Desktop application. Significance of the feature : Customer claims he had it used it for a day and loved it. It made everything convenient for all the users to dial out. Current behavior : The feature was seen and enabled on the BT Cloud Work Desktop app then its now gone. Brand : BT Business
1 vote -
Add Auto Transcription
It would be a very useful tool so we can always go back to the conversation and review what have been discussed.
1 vote -
DND to block messaging notification while on a video meeting.
DND to block messaging notification while on a video meeting.
1 vote -
Transferring a call on the mobile app is a slow, multi-step process
Transferring a call on the mobile app is a slow, multi-step process Seems like it could be streamlined.
1 vote -
Mac app status bar indicator when on call
When on a call in Mac app, it would be useful to have an icon in the status bar at the top showing in call. So if other party hangs up, I would want to know that the call has ended. This is useful when multi-tasking and the RingCentral app is not showing in foreground. I don't want to have to open the app to make sure they hung up.
1 vote -
Cookies Preference in Ringcentral Web app
Cookies preference is always popping up and asking to accept. Blocking of Cookies should be an available option.
1 vote -
Variation of Notification Color on RC App Icon
The red dot for unread messages and unvisited missed call logs is plain; It should have variety wherein it should show green for messages, red for missed calls, and other types.
1 vote -
Ability to switch SMS ID on multi-site location
Multi-site has option to change caller ID for outbound calls however for SMS, it doesn't have option to select SMS ID. It automatic to the Digital line number. It would be better to have this option to strengthen the multi-site settings distinguishing it from the main number or location. Giving us flexibility in selecting the virtual number (serving us main number) on that location as SMS ID when sending out SMS to our clients. Just so they know that's us texting them.Having separate settings such as the change of SMS ID for different location on multi-site settings would be beneficial…
15 votes -
Express Link to work with email filters
Hi Team,We have been receiving concerns that customers are unable to log in using the Express Link as their email filtering service either on the PC or phone is adding info on the string like https://mimecast.com or https://urldefense.com prior the express link. We would like to submit a request to avoid issues whenever the express links are filtered by email filtering services.
5 votes -
Automatically forward the call to voicemail when there are no available agents left in the queue.
we want is if no agent available or ready call shall go to voicemail regardless what was set on the "Maximum caller wait time in queue".
4 votes -
remove beep sound for intercom
requesting to remove the beep sound every time we need to do intercom
2 votes -
All number is available for all users as outbound caller ID regardless if it is assign ed to an extension or not
All number is available for all users as outbound caller ID regardless if it is assigned to an extension or not
2 votes
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