2024 results found
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An option in the application to separate the logs of the hotdeskphone log in vs to the regular in bound and outbound call
the main user extension keeps receiving a notification or logs in his application everytime someone will log in to their hotdeskphone, he wants a way to not received it in his application logs
5 votes -
Incoming Call Announcement - Press 1 - Disable for Queues
When you want to simultaneously ring non-RingCentral devices with your RC app, and you go to answer the call on that device, it will play an announcement to press 1 to confirm the call. You are able to disable that for your direct calls, but for Call Queue Calls, you cannot set the option to "never" or disable it.
92 votes -
Call waiting audio alert' setting in the RingCentral app to apply to other RingCentral webphones such as Salesforce, Hubspot, or any int...
...egrated telephony.. The Call waiting audio alert currently only works when the existing call is answered from the RingCentral app. However, there are clients who use integrated apps such as Salesforce which has a RingCentral dialer built-in which would benefit from this setting.
1 vote -
draft messages synchronization between different clients (Desktop / Mobile / Web)
I would have draft text saving feature between different clients due to high rate of switching between them during day
1 vote -
Capability to customize the options in the live call interface of the RingCentral Desktop Application.
The transfer button could be removed from the More icon for easier access.
1 vote -
Allow Non-10DLC-Compliant carrier to properly exchange Group Text Messaging
This will prevent confusion when a response is sent to and from the group text.
2 votes -
Add Hotkey Speed Dials For Web/Desktop App
If you are marketing your services to a corporate environment, why would not include speed dials to the online versions of the product. I think the addition of user programmable user hotkey/ speed dial settings would be easy to implement and a great feature.Shift + Alt + 1 = Speed Dial 1 Shift + Alt +2 = Speed Dial 2...........Shift + Alt + 0 = Speed Dial 10 (or VM)But absolutely let the users have more control over the actual hotkey configuration that works for them.Thanks!
2 votes -
Guaranteed Outbound caller id to local Thailand Numbers
A feature that guaranteed to use a RC International Thailand Number as an outbound caller ID to make an out bound calls to Local Thailand Numbers. Currently it keeps changing Random outbound caller ID keeps changing like +69711915668971 / (+6971191600869) It works with US /Singapore/ AU numbers but not within Thailand Local calls.
1 vote -
Integrate with Podium
Please integrate with Podium.
1 vote -
Need SMS 2 Factor Authentication Capabilities
The SMS feature on the Ring Central App and Destock versions should support receiving 2 factor authentication texts from different sites/carriers/etc. Most login features now require 2FA. In our office currently, my colleagues and I constantly have to get a 2FA from someone else in the office because we have to use our own cell phone line numbers. If one person is busy or unreachable, then we cannot access that account/site/etc. Having this feature available through your SMS service would be incredibly useful and would make office life far more efficient. Please add ASAP.
37 votes -
Add volume control for RC video calls
When placing audio calls, there is an easy to access volume control. The only way to adjust volume in a video call is to go into the 'test audio and video' settings to get to it. Please provide a much faster means of controlling the volume inside the video call.
6 votes -
Custom Emojis
It's a fun thing for a team to do, it's a feature in Slack that we all miss.
80 votes -
Ability to unsort extension in RC app > HUD
Users needs to have the ability to assign extensions to specific lines in their RC App > HUD between extensions and park locations.
1 vote -
Publish company number to display in RC Application
The customer wants to set up a published company number dedicated for tech support to be able to be reached as a "quick dial" number available to all users on their RC MVP app.
1 vote -
Contact company admin through the app
I don't know who my company admin is and I should be able to contact them directly though the app.
2 votes -
SMS not supported notification
Looking for an option to notify the sender that SMS is not supported.SMS seems to be showing "sent" to the sender. even the customer's SMS is not enabled/supported yet. is seems that SMS from clients was ignored.
6 votes -
Have RingCentral App automatically remove SMS conversations when a user Opts Out
Under the new TCR, users are able to opt out of SMS conversations. The RingCentral App should have automation in place to remove or not allow the RingCentral user to responde to that conversation.
7 votes -
Show status directly in the HUD
We would like to see the status of colleagues directly in the HUD. Would it be possible to have status as a separate column next to availability. So that you can see the status in the overview and don't have to click on the profile first.
7 votes -
Deleting Shared Voicemailbox Messages from Call Queue
Hi, My client does not have a receptionist nor do they have dedicated staff to each phone. When the calls come in they go to the call queue and if a vmail is left, one of the members in that call queue would need to address it and delete it from the queue after it's addressed. This would be extremely useful in scenarios similar to my client's, possibly call centers, or any other scenario where multiple call queues are being utilized, especially for after hour voicemails. Each user assigned to the shared mailbox would have write access to that mailbox…
4 votes -
Bulk selection on the Inbox section
The new inbox section in the RingCentral app should have a checkbox option so you can select multiple voicemails/texts/faxes to apply bulk actions, such as marking as unread, downloading or deleting them, on the support site appears that the feature is available but looks like it was for older versions. This feature is important because often the users have to work with a lot of different inboxes and going one by one can be really time-consuming.
2 votes
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