2027 results found
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reviewing missed calls from other extension
It would be great if we can see the missed calls of the extension of other extensions that are included in the call Que from my RingCentral app on my desktop
2 votes -
Call Recording with no beeps
We don't want to hear beeps while on a call with a client, but want the client to be aware that the call is being recorded.
2 votes -
Faster RC status text switch: provide a menu like when switching presence
For presence, I get a fly-out menu which lets me set a new presence status with one click, at least on the desktop app.For the status text, I always have to click once, which opens a dialog, and then click on the status text I want to display. If you change your status text frequently, these additional clicks and mouse movements add up and get annoying.It would be nice if there was a menu like for the presence, which opens on hovering and allows for choosing the text by a single click, and a way to get to the dialog…
1 vote -
Key presses to stop and continue recording of the call
Key presses to stop and continue recording of the call.
1 vote -
Move the "Add More Numbers" from the RC app Block Specific Numbers to the top of the screen
When adding numbers that need to be blocked from the app (Admin tools > User management > user ext > Screening, Greeting & Hold Music > Blocked Call > Only block these numbers or area codes > Specific numbers), the option to Add More Numbers is located at the very bottom of the page. This should be located at the very top of the page. This will speed up the process of adding blocked numbers. We have lots of blocked numbers, and we have to scroll through lists of numbers just to get to the option to add more numbers.
1 vote -
show all numbers associate with the contacts
Please include a feature were all the numbers associate with the contact show up when sending a fax
1 vote -
Call forwarding to AI answering
Customer wants the call forwarded to AI answering machine (Pop Menu) where the AI will get all the needs of the customer, and if the customer wants to talk to a live person, the AI will transfer it to an extension that includes all the managers of the company
1 vote -
Call RingCentral user extension to join video meeting
Your on a Video Meeting and you want to add someone directly to the meeting. An option to call an extension would be great.
3 votes -
Add time stamps to emojis / reactions to messages
We commonly have team members use emoji's react to posts. When performing investigations we have found there does not seems to be a way to see a time stamp of when the user reacted with an emoji to a post and we can only see the date/timestamp of the post itself.We would like to not only see the user that had the reaction, but the date/time they reacted to it.
11 votes -
Inbound Fax Ringing RC App
inbound fax on rings the RC App and shows Missed Call
4 votes -
Ability to send text message to a personal contact group.
It would be useful to be able to send a text to personal contacts that have been added to groups. Having to add each personal contact individually is cumbersome and tedious! Anyone that uses RingCentral to send texts would benefit from this!
3 votes -
Ability to have an option for the host to check the identity of the participants when joining on a meeting via dial-n using personal phone
The Host should have the option to check the identity of the participant like the real name if the participant is joining via Dial-in using their personal phone. Because when participants are joining via Dial-in on the meeting via their personal phone only the phone number of the participant is showing.
1 vote -
Link with insightly CRM
Insightly CRM has a large enrollment. We and many others I know use it and need to synchronize with RingCentral
1 vote -
Read Only Message
FR Request Sample: Read Only Option for SMS
Feature Request : Have a Read Only Option when Telus Business Connect User is sending out SMSDetails : Telus Business Connect User should be able to send out an SMS to single or multiple recipients that is a Read Only. Not giving option for the recipient to reply back.
Significance of the feature : Intended for businesses who only wants to send announcements to their clients/recipients and doesnt require responses.
Current behavior : No capability to set up OB SMS to be read only from recipient's end
Brand : Telus Business…
1 vote -
Double dialing
one of the users has a carpal tunnel, if the call was not answered it will dial again the number the second time
1 vote -
Name screening feature
To avoid spam calls, when customer is calling the specific number customer should provide their full name and if no name was given the call will be automatically disconnect
2 votes -
Use fingerprint or face id to login on phones
It would be nice to be able to log into RingCentral using Face ID or fingerprint on iPhones. Similar login on android would be helpful as well.
22 votes -
Manage external apps or URLs for incoming calls - add option for "external calls only"
We use the option to provide pop up information (website) about the customer for our customer care team and it is really usefull. The issue is the URL is opened for every incoming call, including internal ones.Is it possible to add the option so the internal calls can be excluded (I mean the external app or the URL is not activated for internal calls but still work for external calls)?oWould be nice to have the option available for RC Phone and RC Web/App so the option is there for whatever the app user use.
1 vote -
Preferred contacts
it would be great to have preferred contacts that would ring through or allow message notifications even outside of scheduled work hours, while maintaining all other calls to go straight to voicemail.
1 vote -
Voicemail Notifications via phone call or SMS messages being sent on an interval until the message is viewed.
It is useful for users that are always on the go and have little time to browse through the list of voicemail notifications in the RC app or in their online account. A phone call or text message that is sent on an interval that will keep on notifying users until a voicemail message is viewed.
1 vote
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