2028 results found
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Leaving a Pre-Voice Message Before Transferring a VM to Another Extension
Ability to record a voicemail message before the actual voicemail message being forwarded to another user/extension. This allows the user to add voice notes with the forwarded VM.
1 vote -
Force Logout User from RC App
-This is useful for admins to forcibly logout users from their shared app/extension-Some Clients have their users(floating agents) share extension logins and would definitely help to log-off users who forgot to sign out from their respective apps
18 votes -
Manipulate phone from Client
For people that are coming from the Mitel MiVoice Connect the have the ability to manipulate the physical phone from the client. For instance, if they get a call the can press a green button an connect the call the their phone. They have the ability to check voicemail from the app (I find that this is available but there are restrictions). If they take a call on their physical phone, they have the ability on Mitel to transfer that call from the App. I am finding that this is becoming a struggle with users as we move them over
3 votes -
remember microphone and speaker source / preferences in MVP app
For current customers, and internal users when disconnecting the laptop from the dock or after a long period of shutting down, the RC app forgets the last configured microphone and speaker source. It reverts to the laptop source and needs to be changed manually every morning. It would be good for it to remember your last settings.
5 votes -
Update custom fax template
the customer wanted to upload a fax custom page that they already uploaded and have an option to update the template as well
3 votes -
Ability to change Emergency Response location for RingCentral App
We as administrators are able to change the Emergency Response location for Desk phones. BUT we are not able to change the Emergency Response location for users with the RingCentral App. The user will have to do this.The issue I am having is that no all of our users have access or even know how to access their soft phones. We utilize desk phones and some staff move to our other sites. This has become an issue for us as we would have to go through the process of having staff login to change the Emergency Response location.
1 vote -
Log Customization to support number and Date/Time custom fields type
When you access the Cloud Phone Settings on from Salesforce (https://login.salesforce.com/apex/rcsfl__adminUI), under the section Log Customization.* The field types supported in call log are Date, Picklist, Text and Text Area.It would be great if it also support Date/Time or Number field type
21 votes -
Integration with Jabra SDK
Company Name: i247 GroupName: Ben Marchbanks- customer is using Jabra Xpress so that they can quickly and easily manage Jabra headsets throughout an organization.
- Jabra Xpress options, there is a setting to select "Preferred Softphone" but unfortunately RingCentral does not appear as an option.
- customer said their previous provider is Mitel and that is showing on the option on jabra express as "preferred softphone"
- was suggested by Jabra to coordinate with RingCentral and was advised that RC should use Jabra SDK to integrate with their headset.
- requesting to for RC to have integration with Jabra SDK2 votes -
Record CID to actual number when using the cell phone app to call in to the system then dial out, it would be nice to capture the CID of...
... the destination CID number rather than the cell number you call from. That way I can search the log on my laptop for who I really called.. Record CID to actual number when using the cell phone app to call in to the system then dial out, it would be nice to capture the CID of the destination CID number rather than the cell number you call from. That way I can search the log on my laptop for who I really called.
1 vote -
Prioritize a number for answering
I would like to set a number that will be set as a priority to be answered when calling I want user to be able to answer the call even the user is on a call
1 vote -
"Use RingCentral for click to dial and fax" tenant-wide setting to ON by default
My organization finds it bizarre that this option is disabled (possibly to allow cohabitation with RingCentral Phone apps on Windows devices)We're looking at a mass roll out of RingCentral MVP app to all users, coupled with removing outdated versions of RingCentral Phone among other systemic problems. In doing so, we're preparing for that mass amount of end user negative experiences with losing click to dial functionality within Windows PCs.That functionality is set and driven from the option Use RingCentral for click to dial and fax within RingCentral MVP. This is currently a per-user setting that is defaulted to OFF. With…
16 votes -
Link Quoted Text
When quoting someone's message in the RC app, the timestamp of the original message, as well as a link to the message in the thread should be included.
2 votes -
No text labels or alt text for keyboard accessibility
Lots of buttons and controls both on the RingCentral application on windows and on the website have no text labels or alt text and they can not be used with the keyboard. http://w3.org/WAI and http://www.webaim.org have great web page accessibility information and the dial pad should be an edit box so that the number keys can be used to enter in digits rather than using the arrow keys to find the proper digit to enter.
4 votes -
Add Ability to Sort by Unanswered Calls
Please add the ability to sort the phone voicemail list so that unheard messages are at the top. The small dot is very easy to miss when scrolling.
5 votes -
caller id w/ company info
For customer's who we already have saved in our contacts, that when they call or text that next to their name shows what company they are with. For example, Devin w/ TSC Truck, INC.
1 vote -
Text Highlight Color on RingCentral App(mobile)
When highlighting texts/messages on the RingCentral App(mobile) and you're using the "Dark" theme, the highlight color is almost invisible. Can we have this changed or have the option for the clients to choose a highlight color?
2 votes -
reviewing missed calls from other extension
It would be great if we can see the missed calls of the extension of other extensions that are included in the call Que from my RingCentral app on my desktop
2 votes -
Call Recording with no beeps
We don't want to hear beeps while on a call with a client, but want the client to be aware that the call is being recorded.
2 votes -
Faster RC status text switch: provide a menu like when switching presence
For presence, I get a fly-out menu which lets me set a new presence status with one click, at least on the desktop app.For the status text, I always have to click once, which opens a dialog, and then click on the status text I want to display. If you change your status text frequently, these additional clicks and mouse movements add up and get annoying.It would be nice if there was a menu like for the presence, which opens on hovering and allows for choosing the text by a single click, and a way to get to the dialog…
1 vote -
Key presses to stop and continue recording of the call
Key presses to stop and continue recording of the call.
1 vote
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