2027 results found
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Text messaging feature to be a way of supporting customers.
Wanted to take advantage of the text messaging feature of the account for a chat support-like of their company.
1 vote -
How to see user session locations, active apps.
I'd like to add or request a features where his RC app sessions are logged in, device type, as well as any app integrations that are being used.
1 vote -
An option to conference a call without placing it on hold then add a new call.
To have the option to conference a call then dial the number and hit conference again to merge instead of placing current call on hold, add new call, then transfer.
3 votes -
RC mobile app using IOS doesn't have the option for park
Customer said that there should also be an option to park call using IOS RC mobile app
1 vote -
troubleshooting button.
Add a troubleshooting button we can access on any page when something goes wrong we can hit the button and run a quick diagnostic check so when we call in we can tell you exactly what the issue is and we can get a quick fix instruction from you. This way we don't spend all day being useless trying to guess what's wrong and waste time fixing stuff that ain't broke.
2 votes -
Add Microsoft Contacts to Ring Central in Teams
We tried to primarily use Ring CEntral within TEams as that is our organizational app and we wanted to use Ring Central as the backbone of our service. However, it doesn't pull in any of the users contacts or recognize them in Caller ID. This works in the Ring Central app. It even works in Ring Central in Outlook. It just doesn't work in Teams. If the info is in Office 365 and in Ring Central, I don't see why it can't be pulled into the Ring Central app in Teams.
2 votes -
RingCentral App and RingCentral Service Sync user information
I am really not sure why this has not happened yet, but it would make complete sense to have the Service Center, where all users and phone profiles are setup to sync across with the RingCentral App. I am specifically referring to a User Profile, such as location, title, extension, mobile number, direct number, extension, email, call handling details and such. It almost seems like there are pieces of them that sync, but nothing like a full and fluid sync. We have desperately tried to make the location and details, including mobile numbers and Direct numbers sync between the phone…
2 votes -
Password in sending email to fax
Customer would like to have a feature wherein sending faxes via email is protected with a password
1 vote -
The ability to change the ringer on the mobile phone app
It would be nice add a different sound to the Ring Central Phone app like you can the on the actual phone.
1 vote -
Calendar view
mobile view does not allow full month view of calendar. Desktop view for calendar would great if able to pin to side bar for easy access and review
2 votes -
To Integrate Phone App with unified desktop to show the actual user status in HUD
Desktop app were having issues checking the presence of the users using the phone appit is showing offline and we need to be able to see their status in HUD with their right status from their extensions
2 votes -
Ability to search/filter by events in groupchats.
our team uses ring as our primary communication method.When a team member has vacation time and or just will be out of the office for a period of time they will create a new event within ring central and send that event in our team chat. This is great however the events get lost very quickly when we use the team chat as normal.I would love to see something that allows us to filter by these events to see what days the team will be unavailable ect. Similar to how all team member can see a pinned comment.cheers
1 vote -
TRANSFER FROM CXONE TO RINGCENTRAL SHOULD SHOW THE TRANSFERRING SKILL
I'd like to request an enhancement that will improve integration between CXOne and RC MVP. Our staff have reported that it would be beneficial if calls inbound to MVP from Contact Center referenced the Skill making the transfer, instead of listing our main line for every call transferred in this manner.
1 vote -
Setting up PIN code to access after hours line
We currently have our phone tree set up with an option for patients to select an emergency line to get through after hours. The issue right now is that anyone that calls the office line can get through the phone tree and pick the emergency line and get through. We need to set up a PIN code to give registered patients so that they are the only ones who can get through to the emergency line after hours.
1 vote -
be able to view presence status of deskphone users in RC Jupiter app HUD
The customer utilizes the HUD to see extensions that are active, online, offline, etc. Almost all end-users use the app which show in the HUD correctly but we've got 6 Polycom phones where the status does not change between when the phone is in use or not in use.
2 votes -
SMS Automatic Appointment Confirmation
It would be very helpful to have an automatic appointment reminder and confirmation thru sms that we can send to our clients.
2 votes -
2-factor Authentication increasing the number of seconds in entering the code
Wanted to increase the number of seconds to input the code. Customers are given 60 seconds to input the code and wanted to extend the number of seconds from 60 seconds to maybe 90 seconds or 120 seconds.
1 vote -
set the number of minutes that the call can be forwarded to external number
Hopefully, it will be added as a feature so that the customer can forward the calls to an external number for a certain number of minutes. For example the call will be forwarded to a mobile number for 10 minutes and automatically revert back to the original call forwarding settings
1 vote -
Make all wireless headphones compatible with RC apps
It would be nice if the RC mobile and desktop apps were compatible with ALL wireless/bluetooth headphones vs. the short list of headsets currently compatible. I have run into issues with 3 different pairs of bluetooth earbuds only working temporarily, and then inevitably run into issues. I do not want to wear a headset, and would prefer to answer calls using the RC desktop app using wireless headphones connected to by laptop via bluetooth.
4 votes -
Option to report issue to existing case instead of creating a new case.
It would be nice to be able to report an issue that is related to another case by giving the user a location to reference an existing case. Currently when you Report an issue it creates a new case number, which then has to be routed to support staff that already have a case open for exiting problem.
1 vote
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