2028 results found
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Configuring Company Numbers and Info on the mobile app
Please allow configuring Company Numbers and Info on the mobile app. Previous versions used to have this feature and it's really convenient for changing settings remotely or on-the-go for account admins.
1 vote -
Separate Button for Group Text
There are users that always send Group texts and it is tedious for them to always press create group text or navigate to another option to send group text as the design and option on RC Desktop app is different on RC Mobile app.
1 vote -
Ability to select what user's can see as an outbound caller ID on their RC application
This is to prevent users to select other phone numbers as their outbound caller ID's.
9 votes -
Notify all users of received faxes thru desktop application
All incoming faxes are currently emailed to all users at the same time. How do I have the desktop app notify all users at the same time that a fax has come in?
2 votes -
2 votes
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remove beep sound for intercom
requesting to remove the beep sound every time we need to do intercom
1 vote -
Ignoring a call or sending a call to voicemail should not create a missed call notification
By definition the call shouldn't be considered as a missed call if a user actively interacted with it to either ignore it or send it to voicemail.
2 votes -
Add functionality for other headsets
My company uses a wide variety of headsets, some USB, some Bluetooth. Each headset has various buttons for volume control, answer/hang-up, etc. Why don't these work with the Ring Central app? Why do Only Plantronics and Jabra headsets work? Every other program seems to function with these buttons on random headphones with out issue. Please fix this.
1 vote -
Be able to turn off Emergency Location requests
Our company has no office; everyone works from their homes. Every day the RingCentral app asks for an emergency location. We have one mailing address and that's what I put in, but the next day it asks again. Being that everyone works from their homes, no one would use RingCentral to make an emergency call -- they would use their cellphone. Thus, we should be able to turn off the software's constant badgering to set a location. I was told by support that it is currently not possible.
7 votes -
RC app to work with android auto
Would love to have the RC app show up in android auto and work with calls like the phone app or teams. It is currently for me not being treated like other messaging apps.
20 votes -
Option in RC App to Restrict the App from using IOS Mobile Call Logs
To have the Option in RC App to Restrict the App from showing call logs on the Iphone regular call logs.
2 votes -
Taking calls while on dnd and also a better conference feature. and more scam protection
. So it auto fills with people to the conferance pro and standards. Lastly you guy still wont add a carrier lookup to each number which is rather troubling. I would like to know what carrier the scammers are using over VOIP lines
1 vote -
Make the windows app and physical phone work as one
The app is limiting users without the ability to use a microphone and speaker on a PC. We need to ringout our physical phones to use click to dial and then we are tied to the limitations of the phones. We can not transfer calls through the app while on the physical phone. The Mitel softphone had this ability, the app and physical phone worked seamless with each other as with RC they are entirely separate occurrences.
3 votes -
Option to clear message history for ringcentral app messages
Requesting for a feature that will allow to manage messages tab.Delete / Clear Message history individual and bulk for direct messages and teams
13 votes -
Add another option to "Maximum Wait Time is Reached, send caller to"
Currently, the options are voicemail and external number, customers are requesting to add an option to choose another call queue or extension number.
2 votes -
further narrow the 'Message Panel' Column to give more space to actual messages
I switched to the new layout for the desktop app and noticed that the message panel column takes up an unnecessary amount of space on the desktop app. I would like to be able to further narrow the left column (message panel). It eats up a huge amount of real estate that would be better used for center column with the actual conversation (see attached). The same problem exists on the web app. I am only able to narrow it to about 1/3 of the overall screen - which is a total waste. I submitted a ticket about this (#18823765)…
1 vote -
Need SMS 2 Factor Authentication Capabilities
The SMS feature on the Ring Central App and Destock versions should support receiving 2 factor authentication texts from different sites/carriers/etc. Most login features now require 2FA. In our office currently, my colleagues and I constantly have to get a 2FA from someone else in the office because we have to use our own cell phone line numbers. If one person is busy or unreachable, then we cannot access that account/site/etc. Having this feature available through your SMS service would be incredibly useful and would make office life far more efficient. Please add ASAP.
19 votes -
Roll call for employees scheduled for the day
Roll call for employees scheduled for the day
2 votes -
Greeting update on the message only extension before voicemail greeting
Wants to have an option to customize a greeting first before the call routed to the voicemail greeting on message only extension.
1 vote -
Multiple Selection + Delete for Tasks
I maintain "for-me" to do list via the Tasks on ringcentral windows app (personal chat with myself).I've managed to grow the list of completed tasks to 30+ before I realized I just want them to go away. However, I have to click on each one, hit delete and hit confirm.Would be nice to somehow multiselect them from the list of "all completed tasks" and then hit delete.
2 votes
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