2027 results found
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Make the windows app and physical phone work as one
The app is limiting users without the ability to use a microphone and speaker on a PC. We need to ringout our physical phones to use click to dial and then we are tied to the limitations of the phones. We can not transfer calls through the app while on the physical phone. The Mitel softphone had this ability, the app and physical phone worked seamless with each other as with RC they are entirely separate occurrences.
3 votes -
Add another option to "Maximum Wait Time is Reached, send caller to"
Currently, the options are voicemail and external number, customers are requesting to add an option to choose another call queue or extension number.
2 votes -
further narrow the 'Message Panel' Column to give more space to actual messages
I switched to the new layout for the desktop app and noticed that the message panel column takes up an unnecessary amount of space on the desktop app. I would like to be able to further narrow the left column (message panel). It eats up a huge amount of real estate that would be better used for center column with the actual conversation (see attached). The same problem exists on the web app. I am only able to narrow it to about 1/3 of the overall screen - which is a total waste. I submitted a ticket about this (#18823765)…
1 vote -
Multiple Selection + Delete for Tasks
I maintain "for-me" to do list via the Tasks on ringcentral windows app (personal chat with myself).I've managed to grow the list of completed tasks to 30+ before I realized I just want them to go away. However, I have to click on each one, hit delete and hit confirm.Would be nice to somehow multiselect them from the list of "all completed tasks" and then hit delete.
2 votes -
Option to disable the bubble alert in the RingCentral Desktop App.
To have options to enable or disable the bubble alert when there's a new SMS, missed call, voicemail, fax, etc.
6 votes -
Disable email notification when active on the application
System should detect when you are active on the application and automatically disable email notifications that are being sent since you already have visibility on the application.
1 vote -
RingCentral Teams (Glip)
Restrict who can make teams. Be able to manage who can create new teams.
2 votes -
Ability to show the Name when exporting message data export
Customer also wants to show the name of the users that just the member ID when exporting nessage data
2 votes -
Ability to view call queue VM from the RC app
Ability to view call queue VM from the RC app
1 vote -
Ability to Paste Contact Names Into New Text Message
We would love to copy contact names from an excel doc & paste those, in mass, into the 'TO' field of a new message, so we can send that message up to 100 people. Now you have to manually start typing in the name & then select it. This isn't preferable for a text going out to 100 contacts
2 votes -
have the abillity to intercomm using mobile app
it would be nice to have the ability to do intercomm using mobile app and receive intercomm msg while on a headset and not on speaer mode
2 votes -
Call Screening RingCentral Mobile App
Unable to hear the name announcement of the call screening using RC Mobile App
2 votes -
To migrate all data from old number to the new number
To migrate all data from old number to the new number
3 votes -
Enable Authentication thru SMS for RingCentral Login for All Accounts
Update method for the authentication logging in to RingCentral Account, include receiving authentication codes via SMS for accounts without SSO Login
7 votes -
Share computer audio through desktop app RC MVP
Many users have migrated over from RC Meetings which is retired. We would like to be able to share computer audio in the desktop app rather than using the web app version to share computer audio.
9 votes -
Require PIN for recordings outside of Admin Portal
Only those with access to the Admin Portal should be able to freely access call recordings. If this option remains on the app, a PIN should be required to listen and download recordings.
2 votes -
allow a notification for the conversation that is currently in view in the Ringcentral app
customer would still want to be notified of a new message even if the app is in the foreground and the conversation is currently in view, at the moment only notifications for other conversations as long as they are not in view sends notifications
1 vote -
desktop app should be able to mute all other windows audio
If using the desktop app for a call, having random windows notifications going off is very distracting.
5 votes -
Have a special character on the body of text message
Advise the customer about the sms content policy.customer wants to inlude the (-) and the email also the website on the body of sms
1 vote -
Wants to vew the incoming calls in the queue via app.
The customer would like to have the option to view the new calls stuck in the queue using the mvp app.
2 votes
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