1937 results found
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Ability to have tab / screens with different colors to help differentiate
Having the ability to - for example - set colors for the different individual tab/screens on the destop app would provide a distinct visual alert to prevent accidentally sending messages to the wrong person/thread. (ie: accidently sending an external text when you meant to send a team message). If, for example, we could set the messages screen to blue and the text screen to red.
2 votes -
Hide EXTENSION from the Contact List
MESSAGING / TEXT / SMS - When searching for a team member in the Contact list you can either send a message to their Extension or their assigned numbers. It is possible to hide every number EXCEPT the extension.Would like an option to hide the extension so that the contact list is just a list of personal numbers. Sending some messages to the extension, and some to the contact number makes multiple, confusing places for messages to live. Messages that are sent to extensions instead of direct numbers are not tracked in the billing exports for compliance reasons.
1 vote -
Add shared calendars for Office 365 sync integration
Allows users who manage public calendars easier access for Ring Meetings
1 vote -
When a user locks their computer, the customer would like DND to be automatically activated.
When a user locks their computer, it would be convenient to have the app automatically enter DND mode.
2 votes -
Status visible on task bar
It would be helpful if statuses were visible on the task bar. That way, when the application is minimized on my desk top, I can see that I have myself in available or do not disturb. I continually forget to double check my status is available when coming back from lunch or the bathroom at work.
1 vote -
Please allow pasting image directly into chat without having to create new notes.
Please allow pasting image directly into chat without having to create new notes. Just like Microsoft Teams. Creating new notes is obscuring the clarity of the images.
1 vote -
Have an option to use RingCentral app to make outbound calls thru the VMware platform
Able to make outbound calls before using other provider with our VMsoftware but now we cant.
1 vote -
Messaging data export in a more legible format
Currently we can download an export of data for a user(s), but this is no more than an archive dump where JSON files are received and an employee with a modicum of IT knowledge must intervene to make the data readable. I would like a method to allow managerial staff to view the data without requiring IT knowledge. This can come into play if an employee is fired for untoward conduct either toward another employee or a client. This data should never leave the manager's office to be "decrypted".
24 votes -
configure the web app for telephone calls only
configure the web app for telephone calls only
1 vote -
Consistent 'Delete' and 'Mark as Read' buttons on Voicemail
In the RC App on Windows (and the webpage, which is the same thing anyhow), why under 'All voicemail' do some voicemails have:1) The delete 'garbage can' icon is the second icon?2) The delete icon is the THIRD icon?3) The delete icon is literally behind the 'three dots'4) the 'Mark as Read' icon is ALWAYS behind 'three dots'.Nearly every voicemail is desireable to process either as a DELETE or MARK AS READ since it's already transcribed, and we're clearing things out. If we can't customize these on-hover items, can we AT LEAST have them in a consistent order? Mark as…
5 votes -
Outbound directory name showing in supervisor application
within RCCC when an agent makes an outbound call through the MAX directory the number shows within the supervisor application not the name the agent has chosen to dial. Cruise would like supervisors to see that name of the organisation the agents are calling from the directory
1 vote -
We need to be able to set up and save/use different texting groups
SMS group to text our staffSMS groups to text different lists of our customers
8 votes -
Clear Company Contact listed within own extension that don't exist in Account Portal.
Would like to have a company contact cleared/deleted from own extension company contacts that is not listed in the account/portal. This was once a test extension that sync'd but is no longer an extension user.
1 vote -
Centralized Contact List for all the extentions
Can we have a centralized contact list where all of our contacts can be accessed by different extensions. What we have now is if I'll add a contact my team mates can't see it. They have to ask me for the details and in the event that I am out of office it'll be hard for them to reach that contact without me. If only, we have the option to see all the contacts all across extensions that'll be great!
8 votes -
Add # called to voice mail message in RC App
We often have the need in our system for end users to send their missed calls to voice mail of others on our system. For example a Director wants to send missed calls that go to voice mail to the Admin Assistant in their office. The Admin Assistant then receives voice mail in the RingCentral App for both their own calls and the Director's calls. The issue is that the App doesn't identify if the voice mail is then for the Admin Assistant or the Director, no identifier is left. It would be helpful to add the full number called…
4 votes -
Ability to toggle private chat feature among team members/users on and off.
Private chat among team members creates unnecessary conversations not pertaining to work-related content. A reduction in this can help increase productivity and help support a team environment.
1 vote -
Option to give call log access to only users thata re part of certain call queue
Option to give call log access to only users thata re part of certain call queue
1 vote -
RingCentral App: Reset Settings to Default Option
The RingCentral App is very rich in settings.It would be great to have a "Reset settings to default" option to help in scenarios where users have changed many settings to the extent they cannot remember what changes were made and why the app is no longer working as it should.
5 votes -
Provide a setting option so that all users in the call queue can view / hear voicemails.
If out main receptionist is out, the remainder of the team is unable to view voicemails. This is a hindrance to our business.
1 vote -
Being able to disconnect other person or line on a Merge/conference call
I would like to suggest to the developer to carry over the feature from the old app for the host of the call to be able to disconnect other people on the other line when we are on a conference or merged call especially when we are 3 people on the line and we are done talking to one person and wanted to disconnect that line. That this feature should be carried over into the new Big R App. This is one of the main features that I and my assistant and colleagues are using. This feature is not on…
8 votes
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