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Phone & Messaging

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2027 results found

  1. versatile for other tech devices, such as K175

    1 vote
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  2. When viewing all voice mail messages you have the ability to select the checkbox in the header to select all voice mail messages. If you have more than 50 voice mail messages and you select them all and click delete, nothing happens and there is no notification that only 50 can be deleted at a time. So the screen remains with all voice mail messages selected and no response on the screen. It would be helpful to inform the end user via a notification that they can only select 50 messages at a time to delete.

    1 vote
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  3. Disable missed call bubble notification icon displaying in RC App if you do not want to be bothered by the notifications.

    1 vote
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  4. 2 votes
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  5. Downloading .concepts file through the mobile AppCustomer can open the file thru the desktop app but not thru the mobile app
    Customer tried to Galaxy Tab S+, Galaxy S20 Ultra 5G, Galaxy Tab Active4 Pro

    ss of the issue attached
    consulted FS and as per them, it is FR and needs to be tagged as a bug due to limitations on the mobile AppCustomer is hoping to have the feature available even when using the mobile App

    1 vote
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  6. As per The customer having a key presses option under that voicemail will allow customer to choose if they are on a emergency situation and that key presses will be directed to a 24 hour customer service.

    2 votes
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  7. Change the way you enter the date and time within a custom rule. Rather than a scroll wheel and date picker, allow us to manually write the date and time. I think this would save a lot of time when having to apply the rule to more than one call queue. Or, allow a 'super rule' that when turned on applies to multiple call queues of your choosing. We regularly need to forward call queues to an out of office call centre earlier than usual, and each time we need to manually update the rule to match todays date and…

    6 votes
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  8. Currently when looking at your recorded meetings it titles then "Scheduled Meeting" instead of the Meeting name, or a custom name we can title the recording. Having the recording titled with either the meeting name or allowing a custom name will greatly benefit searching recordings. Currently if we wanted to look at a recording from say last week, we have to look at a few recordings to find the correct one.

    9 votes
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  9. To migrate all data from old number to the new number

    2 votes
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  10. User don't need to re-assign the extension to another site when attempting to change the CNAM.

    1 vote
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  11. The video app can clearly make a distinction between background noise and when a person speaks. Moreover, in video communication, the client can have some AI capabilities that can detect using image processing if someone's lips are moving and indicating they are speaking. Also, gesture sensing is possible like raising hands and indicating interest in speaking. With this in mind having a toggle option between manual mute and auto-mute could be a viable feature. This will enable hands-free conversations. If the auto mute is on then the system will keep on listening to sounds but won't transmit into the call.…

    1 vote
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  12. This is something that i have never seen before. Playing youtube videos on presentations is very common these days. Like motivational, leadership, etc, videos. However, it mostly relies on the audio output of the host computer through the mic. It also, stutters so much. Having a streaming section through which you can paste a link and seek and show the video on screen with audio and video being played through a proxy/cdn (that it can cache in advance, to avoid buffering and to bypass geo-restrictions) on the client end rather than the host-end, makes it a lot more clear and…

    1 vote
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  13. Since there was no option to share the recording to external contacts, there should be an option to download the Meeting and Call recordings in the mobile app especially if it's your only available device when you need to send it.

    1 vote
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  14. As an admin we can not currently hid the "Apps" tile. We don't allow our users to download or install applications on their own, we would like the ability to hid this. Admins should have controls on all applications to either prevent access by role or to hid this as a company setting.

    10 votes
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  15. This is a new customer and they requested these icons be removed like what they did for Messaging. They use Teams and have a Cisco PBX are do not want these icons as they confuse the end users. They will be using RC for Video and Audio conf but wanted the full Ultimate license so at some point they can from Cisco phones to RC. These icons prove also to be against compliance for many organizations as they don't allow SMS/Text and Messaging (most have Teams and it is locked down internally and with DLP enabled). Interactive Brokers is also…

    2 votes
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  16. 2 votes
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  17. When using the dialpad in the application, I should never have to leave that window to perform any normal phone based function. Buttons should be intuitive and common functions should never be hidden under a “…” More button. Most users will never use/need the “Video” function on a voice call and yet it is a central button on screen during a voice call, but the “Transfer” function that is very commonly used by most users is buried under “More”. Either let the user pick which functions are on the main screen and which ones are hidden, or add an additional…

    2 votes
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  18. Ability to customize location for "Merge call", "Transfer call", "Record call", etc. in RC app to better accommodate work flows

    1 vote
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  19. I would love to have a setting to be able to shut myself off from receiving incoming calls but not fully "do not disturb" so I can hear when people message me directly or if there is communications in chats. If we have it on DND now people message me and I can't hear anything, but I just want to silence my phone, not everything else on the app. Thanks!

    1 vote
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  20. The customer is getting spam voicemails. These are 20 sec of silence voice messages. If the spam calls cannot be blocked, there should be no way for spam call to leave and send voicemail.

    4 votes
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