1958 results found
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Add Admin's desktop app as ring option
customer is using mobile app to receive phone calls on an extension that doesn't have a DL and the option for ringing the admin's app is very helpful for her.
9 votes -
Add TRANSFER BUTTON ON INCOMING CALLS ON THE DIALLER
Aside from voicemail option, please add a transfer button on the RC APP DIALLER pop up when a call comes in. Right now the transfer feature will only comes when the call has been answered already. Customer want the ability to transfer the incoming call right away when the dialer pops up / as the phone is still ringing.
2 votes -
history of direct messages
I would like to be able to expand my history of my direct messages to see most recent to older messages. Reason this would be useful -- if I forget the name of someone I had a direct chat with, I can look back at the list of people and find the person, click on them and the message history will be there.
1 vote -
Make Phone Numbers in the caller ID available quicker.
In freight sales we have to log #s with offers. If I miss the # while on the call, im forced to refresh until the number appears which wastes valuable time I can be answering other lines.
3 votes -
to remove the device contacts option from personal contacts via rc mobile app
to remove the device contacts option from personal contacts via rc mobile app as cx might accidentally mixed all her contacts from her phone
1 vote -
The ability to add contacts to an existing text conversation. Currently this ability is not available.
The ability to add contacts to an existing text conversation. Currently this ability is not available.
2 votes -
Outbound CLI Selection
Currently if a user is given permission to select what outbound CLI they want to present on an outbound call they have complete visibility of every CLI that is configured on the platform and can select any CLI.Within our RingCentral instance we have hundreds of CLI's allocated so being able to select the required outbound CLI is clumsy, prone to human error and not quick due to the volume of numbers we have. We also do not want to provide access to all outbound CLI's to all usersIt would be a useful enhancement if the user could be restricted to…
3 votes -
Please Add a Downloadable RingCentral App for Macbook M2 Chip
Dial Pad is missing in M2 Chip when RingCentral Desktop App is installed.
1 vote -
Auto Dialer in using Ringcentral app
Michael wants to have auto dialer in using the Ringcentral app
31 votes -
Shared Status directly shown in the HUD
Last 10 years we used xphone with the teampanel. (its like the HUD of RingCentral). It would be a great improvement if the shared status shown in the HUD directly.
1 vote -
3 extensions or phone numbers in one application
To have an option to log in to three extensions in one application.
1 vote -
Change outgoing Caller ID on the fly when call is initiated outside the app
If I'm not using the RingCentral dialer, and initiate a call outside of the app, the caller ID used to make the call is the default one. There's no way to change this on the fly. There are many times when I want to use My individual caller ID as opposed to my company caller ID, or vice versa. If the calls being initiated from outside the app, it's not possible to modify this.
What I think would be a great option, would be to have a setting toggle for prompt for caller ID each time a call is placed.…
1 vote -
Call transfer on mobile
It would be ideal to have the ability to try to warm transfer to multiple people without having to take the customer off hold with each person you try.Right now, if i need to warm transfer on the mobile app to someone in my sales team but they are unable to take the call, I have to take the customer off hold and then start the transferring process again. It is not a seamless transfer for the customer or the person trying to transfer the call. The customer should be on the hold the whole time until you can successfully…
1 vote -
An ability to create call forwarding profiles that can be recalled based on scenarios
It would be great if it would be possible to have quick-recall call forwarding profiles to allow calls to my extension to behave differently when activated (in addition to the existing availability states). Say, I want a quick recall button for "I'm at a conference" which would quickly change the forwarding rules to go straight to another coworker in that situation, and then being able to quickly change that to another setting, say, "Desk phone only" which doesn't call forward to anyone else and does not allow calls through to the Ringcentral app. I know this can all be done…
1 vote -
Prevent incoming calls when on a video call or meeting
I have it set to put me in Do Not Disturb automatically, but without fail when I'm on a video call and recording it, the phone rings from some spam call. Please make it so that when on a video call/meeting phone calls can be sent direct to voicemail
13 votes -
Allow multiple domains to be restricted from signing up on their own.
We have 'Allow users in your email domain to sign up on their own' set to No in our Administrative settings and it works well for the primary domain. The problem is we have another part of our organization under a different domain that also uses RC and I can't restrict that domain from signing up on their own, so sometimes they do.What happened recently is that we have a corporate email under this 2nd domain that's been invited as a Guest user, and I can't manage the account. It's akin to a personal account now and now I have…
1 vote -
RingCentral Meetings app: Add support for Linux Mint
Linux Mint is not currently supported per Customer support. Linux Mint is based on Ubuntu, and is a very popular distribution. Please add support for Linux Mint Cinnamon.
2 votes -
Ending one call in a 3-party call
When I am on a call then add another party to the call, I am unable to hang up with just one of the parties. This is incredibly irritating. For example, I was on a call today with a colleague who was shadowing me. Each time I made a call to a client, I needed to hang up both calls, including the call with my colleague, then call him back. This needed to happen about 7 or 8 times within one hour. How can this feature not be available? When does a person not want to end a call with…
3 votes -
Add an option to turn off auto answer when connected to Bluetooth
The current situation is dangerous if you receive a call in the car. You get a half baked connection to an unknown caller which you can only get rid of by fiddling with your phone. Not ideal at 80mph.There is an ongoing support thread where multiple customers have asked for this bug to be fixed but support have now decided it is a feature request.https://community.ringcentral.com/questions/96024/auto-answer-when-connected-by-bluetooth.html?childToView=105660#comment-105660Just as a note please don't make the assumption that I use a desktop PC in my car as the support team did.
19 votes -
Include incoming number on iOS income-call screen
On incoming calls via the iOS app, all that shows is the "Caller ID" name. A lot of the time, that name is simply the name of a city that the area code is from. The phone number itself is not shown. It would be very useful to see the phone number as well to determine who is calling, especially when the Caller ID is unhelpful.
2 votes
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