1937 results found
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Using an app on another device should cancel cell phone notifications
My cell phone rings when I get a call even when I'm actively using my computer and when I answer a text on the computer, the push notification remains in the notification list on my phone. I would like for my phone to only be used for notifications if I've been idle on my computer for a while (and the idle time should be customizable) and for the push notifications to be automatically removed once I've seen them on my computer.
6 votes -
Please Pin the dial pad to the software so it is always open, (even after you hang up on call). It is frustrating to always have to go g...
...rab (open) and drag the dial pad when you use a headset at work.. It would benefit every single user of the Ring Central software and bring a huge smile to the faces of your customers.
5 votes -
have multiple extension texts show on 1 text app
my company has different divisions, i am the contact for 2 of them, i would like to be able to receive my text messages through one ring central app. right now, at night, i miss the texts from one of the extensions.
2 votes -
When using the web version of RC - add a way to suppress background noise
When using the RC phone app or in meetings we have the ability to suppress background noise. We utilize the RC Contact Center and have received customer complaints on noise level. The RC web phone does not have the ability to suppress.
1 vote -
Alphabetically sort Teams within Folders in Message feature in the MVP app
Adding an option to folders within the messaging feature to alphabetically sort your teams instead of having the manually sort them.
5 votes -
Increase ease of access to number pad when on a phone call.
For users who deal with a lot of phone menus it would be very nice to either have an option to default to number pad when calling or have a keyboard shortcut.
2 votes -
Ability to disable pop up rating after a call
Ability to disable pop up rating after a call. Not all customers wanted to have this feature and should have an option to disable.
3 votes -
Block one on one chat between extensions
Admin must be able to control whom to allow and whom not to allow to chat one on one.
4 votes -
Able to Receive Multiple Calls if A Member of a Call Queue
We would like to be able to see calls come in through a call queue even if the user is on an existing call.
6 votes -
Headsets that Work with RingCentral App
My headset that works with my phone, doesn't work with the Ring Central App. This has cause me to miss calls. Could you please either allow any headset that can work with your phone to work with the app, or start adding a lot more headsets to the list of ones that will work? The list I have seen online is rather small.
2 votes -
DND Reminders
I don't have a physical desk phone and rely solely on the RingCentral Windows app. I typically have other applications running in front of the RingCentral app and since I am only in the RingCentral app a small percentage of my day, often times I forget that DND is on when I return to my desk. It would be nice to have some additional DND reminder options such as:An indicator (i.e. a red dot, or a red line, etc.) on both of the Windows task bar icons (the pinned icon in the task tray and the icon in the notification…
2 votes -
Text (side notes)
This allows the company staff to gather important information from each customer conversation and interaction. Using draft as a way to utilize this approach but risky as it could be accidentally sent to customer.
1 vote -
Add a way to auto-download call/meeting recordings
I had a client that needed to keep many of their call recordings/video meeting recordings for training purposes and while downloading them by hand works they had mentioned that it would be way more of a streamlined process if there was an option to do that automatically much the same way we can do with some of the reports in the Analytics Portal.
4 votes -
Put the status icon back on the right or give us the option to move it
I had a script that controlled a lamp to let others know when I'm on a call based on the position of the status icon. We didn't upgrade our RingCentral app and now it has been moved with no heads up. That's not cool.
4 votes -
Don't need a DID to have a phone or make an external call
Other provider solutions do not require a DID to be assigned to an extension in order to use a desk phone or make external calls. There must be some way to provide this functionality in RingCentral in the future.
1 vote -
Ringcentral App for shared line
Please include RingCentral app for sharelines
1 vote -
RingCentral App to allow more than one ticket to be related to in call log
The RingCentral plugin in SFDC only allows us to log the call to 1 single ticket (related to case)In the example attached , a customer was called to follow up on 2 cases, but only one of them could be selected under "related to" This call should be reflected in both cases and not just one option.
3 votes -
Enable "USE HD for My Video below Gen 6
User doesn't have "Use HD for my video." on his Jupiter app and web app.Device: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz"Use HD for my video is not available on desktop app and web app on customer's end.
Settings > Video meetings settings > Video > "Use HD for my video."1 vote -
RingCentral for Outlook on MAC Devices
Hi Team, one of our valued customer's Ms. Marrian and her colleague needs to have their Microsoft Outlook be connected or integrated to their RingCentral application so that they can seamlessly utilize RC Services using their outlook. However, they only have MAC devices and unfortunately this only being supported currently to Windows 7 or later. Please refer to https://support.ringcentral.com/article/8358.html#use
hrrps://ringcentral.com/apps/microsoft-outlook6 votes -
Add shared line to 3rd party phones
Allow to add 3rd party phones on shared line.
1 vote
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