1937 results found
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There needs to be a "Clear All" option for missed calls.
In the RC UC app, there is an option to "Delete All Call History". That option should also exist for just Voicemails, amd Missed Calls. Users should not have to delete individual Missed Calls or Voicemails. FYI, Users had this functionality in the RC Phone app.Thank you.
4 votes -
Add a Check for Updates button
I support about 50 RingCentral users across 3 different companies and I can tell you that most of them have an outdated RingCentral app.There is no Check for Updates button or link like Zoom which is a real pain as it requires manual labour to update their clients, of which, most prefer an IT support person to do.I have a ticket opened with RingCentral Support and their guidance to me was to reinstall the app to get the latest version....(duh) they said there should be an automatic update pop-up but we haven't seen one.The cost of the labour alone for…
7 votes -
RC App Connected Contacts to include All Contacts folders
Now that we are trying to move fully to only the RC App on all devices including Mobile, Web, and desktops, all our Contacts are in a Microsoft account - so we use the "Connect to Microsoft" setting in the RC app, BUT it is only connecting to contacts in our Microsoft Contacts Default folder, not any of our other Contacts folders.We manage several Contacts folders to enable finding/browsing them easier on all our devices (mobile/tablet/computers) and also for sharing only specific contacts with other users. The RC App is not allowing us to connect to these other non-default folders…
7 votes -
Settings need to stay between sessions
Right now, we have users whose settings change when they restart their computer. One in particular is their audio settings. They use a different speaker source for calls than the default computer speaker. The settings keep reverting back to the computer default instead of the user selected output.
5 votes -
Calendar View to adjust to users current time zone issue when selecting the All Day Checkbox
We have employees in all time zones. When I add an all day calendar event in CST timezone, then the employee in PST timezone sees it incorrectly. CST Timezone entry 12 AM CST to 12 PM CST. PST employee sees it as 10 PM PST (the day before) due to the time difference of 2 hours.
7 votes -
Audio needed for Android Outbound Calls
98% of my outbound calls do not connect or have no audio when using my Android App. If a client calls me it works great. For someone who works out of the office, this is very frustrating and unprofessional. This has been an ongoing issue for over a year and needs to be addressed asap. If this is not corrected, our company will need to find another program to use.
2 votes -
Set login option for agents (Admin)
Admin would like to request an option to set the agent login option and remove all of the others in the RC app. They would like to disable the options that are not used by their company. "Is there anyway to disable the other login options of our RingCentral app? We use the username and password option. If we could customize the installation to only show the username and password option or if that was at least the default option it would be easier for our user's."
24 votes -
RC App and RCV Casting Feature to screen, monitor, projector, or TV
As some businesses may use the RC App and RCV for training and teaching at a particular group location (ie conference room) it would be beneficial to have a feature to allow a direct casting feature to external screens, monitors, projectors, or TVs. Casting from the Google Chrome browser still has a lot of delay and lower resolution. Even to a Google Chromecast or Amazon Firestick to a monitor or TV that does not have built in smart software. Granted, it would be understood that if end to end encryption were enabled that this feature would be disabled, but I…
2 votes -
Show Company Name not First Name in the call log that have contacts setup
Showing all calls that we put a "contact" info in by "First" name is not appropriate for a business. The way around it I have to put the company name in the "First" name contact box. That is counter productive. This is a business telephone platform not for a kids. At least you could let the user setup how to list the contact info - company name, last name, first name, etc. on the call log screen
4 votes -
Group call pick up settings for the selective ringing
It is very cumbersome to adjust the settings for the selective ringing.Today you have to click onPhoneGroup call pick upOpen popoutGroup call pick upthen click on the bell only there you can switch the ringing on or offThere should be a switch in the first window (Group call pick up) to switch the function on or off without having to open the popout first.
6 votes -
Multisite logo and naming changes
We would like for each site to have its own branding and logo. Even the name of the site are different so the top left corner where the main company name shows up should be the same as the site name not the main company name that is paying for the account. Thus allowing the end users to know focus on the other company name.
5 votes -
Customize caller ID list (visible from dial pad)
Rather than just being able to determine if a user can or cannot change their caller ID from the MVP dial pad, it would be advantageous if the user could change their called ID from an administrator-specified set of numbers, rather than just all company and CC numbers in the dropdown. That way users can displays the company-appropriate outbound caller ID when make outbound calls, but at the same time, do not have access to caller IDs they "should not" be using.The attached screenshot is from my MVP test account and only shows three options, but in my corporate acccount,…
8 votes -
Keep messages unread until the window is active
Most users have multiple monitors these days. I keep RC open on one of my screens and woudl like to keep the most recent chat open while I work on other things. While I'm on another monitor working on something else, chats are coming in and I'm not being alerted if I leave the same chat active. As a result I've been in the habit of clicking a mostly unused team JUST SO I don't miss messages in the chats I really need to be a part of. We tested a competitor product some time ago and they kept the…
4 votes -
Call queue call notifications, while busy
The suggestion is to add an option, which allow call queue calls to be notified, even if the user is busy. We have the following example, provided by one of our customers: While on a call with their colleagues, the emplyees are missing external calls, which are more important to them.
3 votes -
Option to automatically end the call recording when switching from audio call to video call using RingCentral app
Please add a feature to automatically disable or complete the automatic call recording for audio call when switching to video call using RingCentral appCurrently, if the automatic call recording feature is enabled on the user and he wish to switch the audio call to video call, it doesn't work unless they will end the call.
3 votes -
I would like to add a BUSINESS website to the portal .
Hi i would like to add a business website to the portal one page for all
1 vote -
Transfer a Conference Call
Need the functionality to take a conference call and transfer it. Currently when you attempt to transfer the call, the transfer button is greyed out.
8 votes -
Extend Delegate Line Group functionality to the RC App (Desktop and mobile)
Use Case: The prospect saw a demo of Delegate Line Groups on a Poly endpoint. They absolutely loved the functionality and intend to use it for their Execs and Exec Admins. The customer really wants to use both desk phones as well as the RC App.Feature Request: Extend Delegate Line Group functionality to the RC App in the HUD.Specific feature callout:
Ring the RingCentral Apps when a call is placed to a Delegate line
Prepend the Delegate Line Group name to the Caller ID so that the parties being presented with the caller better understand what type of call it…3 votes -
Allow Dialpad to open in standalone window that can be moved outside of the app.
Allowing the dialpad window to move outside the app would allow a user to make calls easily without having to utilize as many computer resources and screen real estate. The app will already open a standalone window when a call is received, so it just makes sense to be able to send an outbound call in a similar manner.
3 votes -
Deskphone Support of 100+ Extensions/Presence
We were sold a system that was to have been "scalable". We are over 100 extensions and are now being told you have NO PHONES that will support more than that. We have a phone that is SUPPOSED to handle more than one expansion module but Ring Central doesn't support that. This needs to be a feature enhancement.
1 vote
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