2027 results found
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RingCentral App: Date/Time to use local regional settings
Please can the date/time format be changeable or atleast by default use the local OS settings.E.g. we are in the UK but the date/time is in US format Month/Day and not Day/Month.
3 votes -
Add a "To" area for Faxing on the Apps
This area would allow someone sending a fax to not have to put someone in their contacts and then send them a fax so the "To" area is filled in the fax. See pictures for representation. The way it works right now, is in order for that "To" area to be filled, you need to add whomever you are sending a fax to into your contacts, then go and fill out the fax. This new feature will allow users the ability to fill in the "To" area without having to add the person as a contact prior to.
4 votes -
Allow the RC Desktop app .exe installation to be installed silently
There is no easy way to mass deploy the RC app easily while also having it auto update. This is a very basic feature that every installer should have.Allowing a silent install would be beneficial to those who script their deployments out and for people that do not have GPO as an option.
4 votes -
Ability to customize the dial pad size
The most current version of the RC App (22.1.31.106750) has shrunk the dial pad to about half of it's normal size. This makes it difficult to dial out or read the keypad. The recommendation is a setting that allows you to adjust the size of the dial pad based on the individual user's current need.
4 votes -
Insert tables in application chat messages
Useful to copy and paste tables into messages.
1 vote -
Blocking number
Feature to block number even reaching the main number if using IVR menu
2 votes -
Show called # when inbound call comes in
It will be useful to show the called # when an inbound call comes in. I have 2 businesses and 1 business uses my company main and RC support and I have managed to amend settings to allow the called # to show when a call comes in. However we have been unable to show the called # for the 2nd telephone # I have. This is important since I need to know which business the inbound call relates to so that I know how to answer the phone.
1 vote -
Custom/moving emojis
Used in the messaging feature, it's an excellent way to incorporate personal company logos and to make the agents more interactive. Moving from a different platform this was one feature that we enjoyed for motivation. Add emoji then you upload a gif or png and it will make it transparent to use on a black or white background. Simple to add and brings a lot of fun. Thank you
18 votes -
Show Status in Dial pad
When I am searching for another user in the Dial pad it currently just brings them up and all i can do is click the name to call. It would be nice if we could see the status, so if the person is already on the phone or offline we know before initiating a call with them.
15 votes -
toggle between 2 or more separate accounts in RC App and in the Admin portal
toggle between 2 separate accounts in RC App
8 votes -
Please allow for a notes section under voicemails AND return the text button on the web app under Voicemail.
With multiple users it would be very helpful to be able to make a note if a VM was replied to. And I would like to see the Text option returned to the Voicemail section as now we have to take extra steps to text back someone via desktop.
1 vote -
Play a chime when the call ends
When a call drops, I have no idea because there is no chime to let me know. Also when the other party hangs up, I would like to know that the call has ended. This feature exists in competing products (for example Microsoft Teams). Thank you.
10 votes -
Attach Audio File to voice-to-text notification email
The voice-to-text transcription is not perfectly reliable as it is, and it would be easier to share voicemails among coworkers if there wasn't the additional step of having to download the .wav file and attaching it to an email. If that .wav file were attached to the notification email, it would be an improvement.
3 votes -
RingCentral Mobile & Desktop App: Generate Diagnostic Bundle/Data for Admin
It would be great to see an option in the RingCentral App for users to generate a diagnostic bundle that they can then email/send to an admin.The diagnostic data would contain pertinent information relating to the App and environment to help with troubleshooting issues e.g.App VersionApp PermissionsUser logged in details e.g. extention, DDINetwork settings quality test dataOperating System / PlatformApp SettingsApp logs (if any)Note the network settings and quality tests are of particular value. As often issues found appear to be network related.
1 vote -
Text to Speech to Overhead Paging via RingCentral App
Have the ability to type out a message in the RingCentral app, and send that message to a RingCentral Overhead paging group. The message would be converted from text to speech. This would be helpful in our retail environment in two main situations: 1) when additional help is needed out front. We could discreetly type out the message "customer service needed out front" and page the message to the back without having stop working with the current customer. 2) If the front customer service person is on the phone and someone walks in, we need to alert assistance is needed…
4 votes -
Admins need to control RingCentral app settings
Instead of trusting all employees who are RingCentral app users to set their own app settings appropriately, administrators need to be able to control those settings through the Admin Portal.
26 votes -
Filter on phone app
On the RC Phone app when you want to find someone in the directory listing of the HUD, it doesn't filter as you type.If they are on a call and click the park line, all they get is a single file list of all employees and park locations which they have to scroll through without the ability to search/filter. That's a horrible experience. Please implement this asap.
3 votes -
Silence audio of incoming call
have a setting yet on the app or on the admin portal that can silent the audio of incoming calls that only comes from the call queue. Having the agility of not hearing the ringtone all the time when a call is from the call queue
6 votes -
Option to get a message that the number is invalid or disconnected instead of getting only a busy tone
By having this feature it would allow the users to identify if the number is just busy or not working anymore
1 vote -
Shows the location of the Caller
Customer requesting to add a feature on the RC app that Shows the location of the Caller
2 votes
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