2024 results found
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Add more smileys and allow to add custom smileys as in slack
The selection of smileys are way too less in RC chat. Please add more smiley packs.
2 votes -
Ring group when voicemail is left on user account.
Customer contacted and is asking if we can add a feature to ring group when voicemail is left on user account. We currently have email notification and shared voicemail but they are asking if we can add option to ring the users.verbatim:If there a way to ring a group of people when a voicemail is left. We want our customers to leave a VM on the account. Then, the system rings a group of service technicians to notify them there is a voicemail left.
1 vote -
Please include the GRID option for the HUD in the RC APP.
Would be nice if the HUD has a grid view of the extensions in the RC APP. THis is available in the standalong phone app but not the RC app.
1 vote -
Incoming faxes identified as Robocalls
The customer reported that users had received legitimate faxes labeled as Robocalls. He has been informed that adding their clients' phone numbers to "Trusted Numbers" is a way to ensure that they are not treated as robocalls. Since the customer has been receiving faxes from various clients, it would be extremely beneficial if the system could determine a way to distinguish a legitimate fax sender from a non-legitimate number.
5 votes -
Android Ring Central App Messages notifications Ringtones
Need the ability to change the ringtones for the messages to make it different then the generic notification on the phone so that not all things will have the same noise. This way we can know what is important.
5 votes -
Customize startup view for desktop app
I mostly use the Text page, and I wish there were a way to customize my settings so that RC would automatically open to Text instead of Message. Message seems to be the default, so I just waste a few seconds every morning clicking over to Text.
1 vote -
Custom/moving emojis
Used in the messaging feature, it's an excellent way to incorporate personal company logos and to make the agents more interactive. Moving from a different platform this was one feature that we enjoyed for motivation. Add emoji then you upload a gif or png and it will make it transparent to use on a black or white background. Simple to add and brings a lot of fun. Thank you
19 votes -
RingCentral App: Date/Time to use local regional settings
Please can the date/time format be changeable or atleast by default use the local OS settings.E.g. we are in the UK but the date/time is in US format Month/Day and not Day/Month.
3 votes -
Add a "To" area for Faxing on the Apps
This area would allow someone sending a fax to not have to put someone in their contacts and then send them a fax so the "To" area is filled in the fax. See pictures for representation. The way it works right now, is in order for that "To" area to be filled, you need to add whomever you are sending a fax to into your contacts, then go and fill out the fax. This new feature will allow users the ability to fill in the "To" area without having to add the person as a contact prior to.
4 votes -
Allow the RC Desktop app .exe installation to be installed silently
There is no easy way to mass deploy the RC app easily while also having it auto update. This is a very basic feature that every installer should have.Allowing a silent install would be beneficial to those who script their deployments out and for people that do not have GPO as an option.
4 votes -
Ability to customize the dial pad size
The most current version of the RC App (22.1.31.106750) has shrunk the dial pad to about half of it's normal size. This makes it difficult to dial out or read the keypad. The recommendation is a setting that allows you to adjust the size of the dial pad based on the individual user's current need.
4 votes -
Admins need to control RingCentral app settings
Instead of trusting all employees who are RingCentral app users to set their own app settings appropriately, administrators need to be able to control those settings through the Admin Portal.
28 votes -
Insert tables in application chat messages
Useful to copy and paste tables into messages.
1 vote -
Allow for pasting images into the RingCentral App
Like Slack and other apps, it can be very helpful for me to be able to take screenshots and paste the results into the app - rather than needing to save as an image then upload.
5 votes -
Blocking number
Feature to block number even reaching the main number if using IVR menu
2 votes -
Show called # when inbound call comes in
It will be useful to show the called # when an inbound call comes in. I have 2 businesses and 1 business uses my company main and RC support and I have managed to amend settings to allow the called # to show when a call comes in. However we have been unable to show the called # for the 2nd telephone # I have. This is important since I need to know which business the inbound call relates to so that I know how to answer the phone.
1 vote -
Show Status in Dial pad
When I am searching for another user in the Dial pad it currently just brings them up and all i can do is click the name to call. It would be nice if we could see the status, so if the person is already on the phone or offline we know before initiating a call with them.
15 votes -
toggle between 2 or more separate accounts in RC App and in the Admin portal
toggle between 2 separate accounts in RC App
8 votes -
Please allow for a notes section under voicemails AND return the text button on the web app under Voicemail.
With multiple users it would be very helpful to be able to make a note if a VM was replied to. And I would like to see the Text option returned to the Voicemail section as now we have to take extra steps to text back someone via desktop.
1 vote -
Play a chime when the call ends
When a call drops, I have no idea because there is no chime to let me know. Also when the other party hangs up, I would like to know that the call has ended. This feature exists in competing products (for example Microsoft Teams). Thank you.
10 votes
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