2028 results found
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Call on behalf of other site locations
Hi, We may, on occasions, be making Sales calls on behalf of another site location and wish to present that locations site number instead of the user/site who is calling. For example, Heathfield wish to make sales calls on behalf of our Airdrie site and wish to present our local Airdrie number. This can be important for customer engagement with new and existing customers. Could our site location numbers be made available in the call from drop down box on all platforms, mobile app, desktop, Deskphone?Thanks
2 votes -
Prioritize RingCentral App calls on Desktop
Having the ability to make incoming calls a priority setting to other audio sources via desktop would be a helpful addition. For example, currently if I play music on Spotify and receive a call, the music does not stop when I answer. Since I use this app for work it would streamline my ability to quickly and efficiently answer incoming client calls.
8 votes -
keyboard shortcut for message options
I'd love to be able to click into the message field and be able to attach a file, add a gif, add code, etc all without using my mouse. Slack does a wonderful job by using /{command}. For instance, we could use /gif to add a search term for a gif. Keyboard shortcuts are highly beneficial to users who have disabilities. However, I would say this feature would get us in line with our messaging competitor, Slack.
3 votes -
Voice activated dialing
are you ever going to consider voice activated dialing instead of mouse or touch controlled?
1 vote -
Short cut key for Close Window in Desktop App
Maybe its just me and I cant find the option but on my Mac I normally close windows with the shortcut key (command W) but it doesnt work on this app. Just a suggestion!
1 vote -
[EXTENSION] Select Different Peripheral for Ringtones & In-Communication (Alike Webapp)
Would be great to have the possibility to select a different peripheral for ringtones & in-communication, juste like the webapp.When u get a double phone call, it rings way too loud in the ears.We don't understand the person, and it does hurt ears.We have the possibility to choose on the webapp, but not on the extension which gives the click to call functionnality.Best Regards,
1 vote -
GLIP is not entirely compatible with the interpreter service
Case #15974204
1 vote -
cell phone app, add DND manual switch to kill auto on/off
app goes on DND automaticaly even when it is not wanted. Disconnected office calandar to stop some of that
1 vote -
Use my RingCentral number to work with Uber (verification code sent to my RC number)
When I tried to use my RC number for Uber application. I'm getting an error " these numbers are VoIP number" It would be great to use RC number on any application without restriction.
2 votes -
Ability to send invites to end users even if their extension is enabled
THIS IS URGENT! It affects RingCentral's long-term ability to sell into larger accounts.In large organizations, the person that negotiates the deal isn't the person that sets up users, and that person isn't the person that assembles, distributes and tests desk phones, and that person isn't the end-user.In order for the person distributing phones to be able to test outgoing calls, the extension must be enabled by adding a password and PIN. However, once that is done, there is no way to bulk send invites to the end-users. You have to do a Reset & Assign on each extension, which is…
7 votes -
Need to ensure RingCentral remote control during screen sharing is only enabled for IT - currently seems like an all users/none option i...
...s available.. Need to ensure RingCentral remote control during screen sharing is only enabled for IT - currently seems like an all users/none option is available. Understand that access will need to be temporarily granted for target user/machine that's sharing; however, maybe there's a good way to make it temporary - so long as a user in "RC Remote Control" group is the admin taking control.
1 vote -
Set Permissions for creating team channels
Right now, anyone on our team can create a team channel. This had proven to be very ineffective, a distraction and just super cluttered for all users. I would love to see only admins be able to create team channels. Thank you!!!
1 vote -
Auto populate HUD Extensions with assigned can be monitored group members
So in Ring central as an Admin, you are able to create Call monitoring- groups. Each group has the "Can monitor" and the "Can be monitored". But in order for a "Can monitor" to view the "Can be monitored" members in their Ring central app, they have to manually add the individual extensions of the "Can be monitored" under the HUD Extensions--add an extension. It will be efficient if the RC app can auto populate monitored group members to a Can monitor's HUD extensions for monitoring purposes.
5 votes -
Search Bar to change a Caller ID when doing outbound when have multiple number
One of our agent will going to call out to let say Texas, But I dont want to show my number on the caller ID, Instead I want them to see a Texas number as the caller ID. So i have to search those numbers for Texas number and its too long to scroll on those list. What we are trying to ask now is there any way to search that list faster, or any way to quickly change the number for the caller ID
4 votes -
Add label to pinned chat
Pinned chat items are often not very useful because it's not immediately evident what they are links to (for example, a document on a sharepoint site). The ability to add a name label to the pinned item would make it an immediately useful list of topic points and/or resources.
3 votes -
Called ID would be great
caller id of the person who calls initially should appear when doing an internal transfer
1 vote -
when i message or try to contact any inactive user , i will automatically get a message or pop up like " this user is not active" or " T...
...his User is Not Available".. its is userfull becuase every user have not admin rights , so he or she is not able to understand whether that user is active or not.
1 vote -
Direct calls to Voicemail when in an Active Call
User is on an active call either from direct or via call queue.The users receives another call while they are still on the phone. Currently the 2nd call is ringing and interrupting the user who is on the other line. The 2nd call should go directly to voicemail without ringing the user.
14 votes -
Have capability of using two ring central accounts on one device using the mobile app.
Wanted to have this capability to be able to log in to one mobile app for two account so there is no need to keep on re-logging in from one account to another.
11 votes -
RingCentral Linux App
be able to install RingCentral App Desktop for Linux users on their computer
37 votes
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