238 results found
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Name Recording in Directory
Where would an end user go to audibly record their name for use in the system directory. I can find a setting for this within service.ringcentral.com, but cannot at app.ringcentral.com. It is my assumption that we want the end user going to app.ringcentral.com rather than service.ringcentral.com. It seems counter-intuitive to direct them to another site for this setting.
2 votes -
Jump to Top and/or Bottom of the page for Emails/Chat/SMS in RingCX
Have a button for user to jump to Top and/or Bottom of the page for Emails/Chat/SMS in RingCX
1 vote -
Implement Update Scheduling and Notification Options for RingCentral Desktop App
Title: Implement Update Scheduling and Notification Options for RingCentral Desktop App
Brief Description:
Introduce functionality in the RingCentral desktop application that allows users or administrators to control when updates are applied, including the ability to schedule updates during non-business hours and receive advance notifications with actionable options.Detailed Description:
Currently, the RingCentral desktop application performs forced updates without providing users with an option to defer or schedule them. This can disrupt critical business activities, as experienced by Jake Schmude (443-736-1756) on [Date], at approximately 10:15 AM. Jake was either on an important call or about to start one when the…1 vote -
Allow FaceID (biometrics) for entering MAM PIN on mobile app
Our other MAM managed apps allow FaceID/fingerprint to be used to enter MAM PIN to unlock app. Please add this functionality to RingCentral for Intune.
1 vote -
Support the new Yealink WH64 DECT Headset series as listed recommended headsets for RingCentral application
It's not listed as recommended headset to use with their RingCentral application and they wanted to know when this model to be compatible with RingCentral application. Their Yealink WH64 model is not allowing the user to answer the call using this model and it's not compatible to use with their RingCentral application
1 vote -
Suggest a "go back to previous conversation" button, to return to a previous conversation
Within the desktop and mobile messaging application, having a "back" button would allow users to easily navigate between typing in a conversation and returning to a separate conversation, after researching/referencing/etc.
Since the mobile app keeps newest messages at the top it is easy to navigate if a message has been made, but what if you've been searching for information from a previous conversation in order to speak with a new contact? you may wish to reference or return to the conversation. Rather than searching again, having a navigational "previous message" (and/or "next message") would facilitate the process and speed up…
3 votes -
Integrate with Text Us
Adding Text Us to the supported application of RingCentral so we can use the number of RingCentral to send SMS/MMS messages to our client.
1 vote -
Call Pickup Group Visual Pop-up for Interception
In the case of using a Call Pickup Group, we would like to have a popup on the softphone application (Avaya Cloud Office) allowing us to intercept a call from a colleague within the same group. This popup or notification would appear after the time specified in the Call Pickup Group configuration, and would allow us to intercept the call or reject the interception. Currently, the only way to intercept a call is by going to the 'Supervision' menu, but this is not very user-friendly.
1 vote -
Message history retrieval following extension deletion or option to download message logs prior to deleting an extension
Message history retrieval following extension deletion or option to download message logs prior to deleting an extension would be a highly beneficial feature. This would allow users to access and review their previous conversations, messages, and interactions even after an extension has been removed or uninstalled. Furthermore, providing the ability to download and save message logs before deleting an extension would ensure that valuable data and information is not lost permanently. This feature could be particularly useful for individuals or organizations that need to maintain records or archives of their communication history for various purposes, such as compliance, auditing, or…
3 votes -
Transferring Messages from old Extension to New Extension
Ability to transfer the messages and SMS from old extension to the new extension
2 votes -
Holiday Schedule
I simply want to create one schedule for our main company lines that includes holidays, have all company numbers subject to that schedule, AND route calls from specific numbers to the appropriate departments during open office hours. Without having to set up multiple holiday schedules for each queue.
3 votes -
Have the capability to receive paging from RingCentral App.
Have the capability to receive paging from RingCentral App so that the users can hear the paging from the app instead of the desk phone.
4 votes -
ability to rate the call
Customer would like to have capability to have their customer rate the service provided
1 vote -
Allow a role to see all users call notes
Allow a role to see all user's call notes. I would like a certain role to be able to see those notes across all users
1 vote -
Option to modify / Correct AI Transcription.
"Transcriptions are mediocre, at best. Still have to type the call details out for a call because of the number of errors. Would be helpful to be able to correct the transcripts to help the AI "learn" or to enter non-standard or industry terms into a database for the software to choose from to help improve quality. "
2 votes -
Launch an external App or website for incoming calls"
Feature to have an option to have bulk changes for "Launch an external App or website for incoming calls"
2 votes -
Option to deauthorize all softphone devices using the Admin portal instead of manually deauthorizing the device on the user's profile
Option to deauthorize all softphone devices using the Admin portal instead of manually deauthorizing the device on the user's profile
1 vote -
Contact Center Dashboards
The customer wants to display the supervisor dashboard or any dashboard on a TV display.
Is there a way to generate a TV display-friendly version that does not require a login and or maybe does not use embedded iFrames?1 vote -
Gmail E-mail invite for conference call
The Customer wants to use their Gmail account to facilitate invite E-mails for call conferencing in the application.
Currently, when the account is synced-in with google, nothing is happening when "invite by E-mail" is pressed.2 votes -
Include the actual message contact for unread message notification of RingCentral App
Include the actual message contact for unread message notification of RingCentral App
1 vote
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