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340 results found

  1. Improve Cross-Carrier Communication for Call Routing Failures

    Implement a mechanism or feature that allows seamless communication between upstream carriers (e.g., AT&T) and downstream carriers (e.g., Lumen) when there are issues with call routing. This would help RingCentral troubleshoot more efficiently by enabling direct coordination between the carriers involved, reducing the burden on customers to initiate the process.

    1 vote
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  2. Add a Sound When a Call Ends in the Desktop App

    Please add an option to turn on a sound queue when a phone call ends on the Ring Central Desktop app. I can never tell when a call has ended without clicking on the RC app after the call to make sure the call isn't still going. Have already had this happen a couple of times when I thought the other person ended the call and we both heard each other having separate conversations in the background.

    1 vote
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  3. RingCentral desktop app. force user to update their IM status, or automatic status update depending to their availability

    RingCentral desktop app. forces user to update their IM status, or automatic status update depending on their availability

    For the user to make sure to set their statuses and they will not leave it empty.

    5 votes
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  4. RingCentral application old versions

    Having an option to roll back to the older versions of the RingCentral Application for device compatibility purposes.

    2 votes
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  5. RingSense for CX Quality Average

    Looking for a way to calculate a monthly average in RingSense, is this possible? For example, if there are 10 calls recorded, say March 1st to March 30th, add the total scores, divide by the 10 calls, and that would give you the monthly average score.

    1 vote
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  6. Ability to reset an extension.

    Ability to reset an extension to reuse it for the new user,

    5 votes
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  7. device storage option for faster data fetching for SMS

    device storage option for faster data fetching for SMS

    3 votes
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  8. Add multiple statuses in RC app

    Currently have three status options available: do not disturb, available, and invisible. It would be great if we could have different statuses like lunch, break, and unavailable notes (ACW). Having these additional options would help us manage our agents' time more effectively.

    1 vote
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  9. Ability to log in to the App/Admin Portal without asking for log in confirmation via email

    As a customer whose handling multiple accounts, it is convenient for them to use a dummy email especially if the email has been used or if the admin does not allow personal email. After setting up the credentials by the admin, users would try to log into their account however, as since its their first time to log in, it always ask them to check email to confirm the log in without asking for the password they have set for the user. Customer would like this to be disabled since they have already set up password, pin and security question…

    1 vote
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  10. Set MSI file for Ring Central Teams Plugin to automatically elevate to Administrator

    Currently, the MSI file for installing the MS Teams Ring Central Plugin can trigger a request for Administrator elevation in order to complete the installation. If the MSI could be set to automatically elevate to Administrator to smooth out the installation process that would be great. I was able to implement this change in my own administration by wrapping the .EXE installer for the plugin in to an MSI package and forcing the MSI package to elevate - which resulted in a seamless installation process that required 1 click to complete and did NOT require elevation.

    The issue with "wrapping"…

    1 vote
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  11. Ability to set up all users in bulk for Ring Central App to Outlook

    Customer wants to have the ability to configure RingCentral with Outlook 2016 for all users in the organization, 1000 plus Users (All Users)

    1 vote
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  12. show the number on the call history screen

    Is there any chance to show the number on the call history screen as well? That would be such a huge quality of life upgrade. It would save me from having to click on the caller details screen every time.

    3 votes
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  13. Outage/ Maintenance Notification on RingCentral Application

    Customer wants to be notified on the RingCentral application when there's an outage/ maintenance or wants to see the website https://status.ringcentral.com/ on the application.

    2 votes
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  14. Support the new Yealink WH64 DECT Headset series as listed recommended headsets for RingCentral application

    It's not listed as recommended headset to use with their RingCentral application and they wanted to know when this model to be compatible with RingCentral application. Their Yealink WH64 model is not allowing the user to answer the call using this model and it's not compatible to use with their RingCentral application

    2 votes
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  15. RingCentral Video: ability to rename a participant during a RCV meeting

    Unlike RC Meeting, RingCentral Video doesn't allow the administrator of a meeting to change the name of a participant during the meeting

    3 votes
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  16. RingCentral Video (RCV): sending automatic notification to the user when someone connects his virtual room

    Unlike the RC meeting solution, RingCentral Video doesn't allow the user to automatically receive a security notification when someone enters his virtual room using the url meeting. However this feature is useful in case the user doesn't want to secure his virtual room with a password instead.

    3 votes
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  17. Increase HUD/Presence Contacts to 1,000

    There are receptionists that cater to more than 500 contacts. It is best to have the ability to increase the maximum allowed HUD entries to 1,000.

    2 votes
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  18. Transfer Confirmation for RingCentral App

    Currently, there is no option for agents to confirm if a call was successfully transferred in the RingCentral app. A feature request is being made to add a confirmation notification or status update for transfers.

    1 vote
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  19. Disable RC app Notes

    A feature in which we can disable the RC app notes only for specific users

    2 votes
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  20. ability to detect invalid phone number when sending faxes using the app

    Customer would like to have the system to have the ability to detect invalid phone numbers when sending faxes using the app. It would be helpful for them since they are sending faxes in bulk

    2 votes
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