2025 results found
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Per-user outbound caller ID list customization and search feature.
We have 281 company numbers and it would be nice if we could customize the outbound caller ID list list on a per-user basis so that users would only see the numbers they need to call out of. Currently, they have to wade through every single company number to choose the one they want. We can set the default one for them with a template, but some users regularly need to make calls from multiple company numbers. A search feature would also be nice in the RingCentral app on desktop app and RingCentral Mobile apps when selecting a "Call from:"…
46 votes -
Show total number of voicemails on RingCentral App
Currently on the Ringcentral App, you can only see a listing of all voicemails that have been received in your Ringcentral App but it does not show you the total number of voicemails. Given that the cap on the maximum amount of voicemails one can have is 200, it would be helpful to see at a glance, the total number of voicemails one has at all times.
3 votes -
Change presence and queue call availability from tray icon in Windows RC Desktop App
Should be able to right-click the RC App tray icon, in Windows, and select your presence status along with being able to accept queue calls. Instead users are required to fully open the RC App and change the status by selecting their profile avatar and choosing a status. This functionality is available with Microsoft Teams and other UCaaS solutions. Currently users have 2 options when right-clicking the tray icon (Bring to front and Quit).
1 vote -
Recovery of deleted workspace notes
Recovery of deleted workspace notes
2 votes -
Hide Tasks In Conversation Option
Use Tasks for assignments and not clutter up the Messages/Conversations which can be used for immediate info sharing while the tasks can be on a separate page. Notifications of Task Due can be in Messages but not the whole box. This should be an option to hide from the Messages but still have in the Task/ Calendar so that we have a choice.
1 vote -
Customize options in phone tab on mobile app
Currently, when you hit the phone button on the app, it brings up 3 tabs. Dialpad, recents, voicemail. Allow the ability to decide which way you would like it to be seen. for example, allow recents to be the default instead of dialpad. It allows for quick access to recent calls. it is less clicks then hitting quick contacts, then hit the person, then hit call or message.
1 vote -
Call handling parity on Android and iOS
As a RingCentral customer, we've noticed some differences in incoming call behavior when using Android v iOS phonesFor example on Android, incoming calls to the mobile number are prioritised over calls made on the app.My understanding is that for iOS, RingCentral have utilised the CallingKit. It would be great to see Android include better call integration.
10 votes -
set custom music on hold for park calls.
set custom music on hold for park calls.
25 votes -
Ability to copy images from ringcentral to other apps
Add the ability to copy images from ringcentral app to other apps like word processors.This would save time when compiling a document with images shared from ringcentral. Right now you need to download images and then add them to other apps which is tedious.
4 votes -
Text-to-Speech for SMS
Text-to-Speech for SMS
5 votes -
Delete just recordings from the call logs instead of deleting the calls
On the call logs, customer wants to have an option to delete whatever recordings he wants, instead of just deleting all the call itself.
14 votes -
Check Network Connectivity Through the App
RC features requires an extensive list of servers that the endpoint need to be able to reach to work properly. It would be easier to troubleshoot network connectivity related problems if there was an inbuilt connectivity status check tool or a separate app which we could download to check on the end users device. It would be easier than checking each IP individually for possible restrictions in the gateway device or the device itself.
6 votes -
VDI (Virtual Desktop Infrastructure)
Ring Central does not have an application that is optimized for VDI
1 vote -
SSO for RingCentral
it’s not quite automatic. Users still have to go through a process of clicks and entering passwords to get to it when on our network.it would be easier for user to enter email or phone number(one time) and detect the appropriate authentication flow automatically so no need to enter it again when going to RingCentral
1 vote -
Obvious bug in the system- cannot disable user tip pop ups and they keep happening
The same user tips keep popping up even after clicking "Got it", which usually means that it wont come up again, but on your system the same ones keep popping up. Is there a way to turn off ALL non essential pop ups?
5 votes -
Recent Reactions in the quick menu (or customized reactions quick menu)
Instead of showing the same reactions in the reactions quick menu every, show the most recently used reactions. Either that, or make the quick menu customizable.
2 votes -
Option to Reach support via app
RingCentral support can be reached via phone and support site but it would be a good option to reach support from within the app.It would make it easier to have an option within the RC app to reach a support personnel to help out with any issues encountered.RingCentral mobile appDesktop appWeb App
1 vote -
Make Bluetooth work from cell phones
The accept and end call buttons on headsets don't work with the mobile app. These also don't work with a car Bluetooth connection making hands free operation impossible
8 votes -
Call pick up using RingOut feature via HUD
We use Thin Clients with a Deskphone. It would be useful for users to pickup calls from other users when not at their desks. In the HUD when a users line/phone is ringing a Call pick up option will appear. Could it be possible that this would work with the RingOut feature to push the call to the users deskphone who wants to pick up the call?
2 votes -
notifications for texts and phone calls decoupled
Some members of our team would like to be able to get push notifications for text messages, but not calls, after hours.
2 votes
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