1937 results found
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Install RC Unified App for All user under admin access
Customer wants to have an option to install the app on their user's behalf. But prefer that they wanna do it on his end because not all of their employees as tech savvy.
1 vote -
Preview Coversheet
Please allow Coversheet Preview Details in unified RingCentral Desktop app. Currently it only shows a blank page.
1 vote -
Emergency Address search drop-down should not show all other previously entered addresses
This is mostly a privacy concern, but also is very confusing for new users. When a new user is "selecting" their emergency address, this field should either show only the main company address, maybe also show any additional addresses from multi-site mode. If this isn't possible then it should just not auto-populate at all. Having it list all user addresses that have ever been entered is not acceptable. Granted, this list does not show which address belongs to whom, but seeing thousands of addresses that belong to current and past employees in a list like this should not be a…
5 votes -
Privacy Issues
A default company team was created at the creation of the account. The use of this team chat was abandoned as there was limited control of users. However, every new employee that joins the company has access to this old team chat, which contains former employee names and all past conversations. That makes no sense from a privacy or security stand point. I cant believe RC has not addressed this yet.
2 votes -
Merge SMS / Text and RC Messaging into a single tab
Some folks communicate with me over SMS, especially those who don't work at my agency. Some folks communicate over RC Messaging. On the Windows, Web and Mobile app, I'm constantly losing messages or toggling between the phone tab (to get SMS messages) and the message tab (to get RC Messages).These are all messages. They should be in a single pane of glass. Requiring multiple clicks / taps to toggle between them is annoying and discourages me from using either.Additionally, putting SMS messaging under the same tab as the phone icon feels a little like an 'old' way of looking at…
2 votes -
Remove delay between typing a phone number and pressing enter
If a phone number is typed in followed immediately by pressing enter (to start the call) it doesn't dial the number and the enter key needs to be pressed again. If the enter key button press is delayed by a few milliseconds the number can be dialed. Please remove this delay or at the very least make this configurable in the settings.
1 vote -
Dialing phone numbers doesn't automatically add dashes
It's easier to glance at a phone number before dialing with the dashes in place, that way typos are easier to spot. Thankfully the dashes are added after the call is started but at that point it's often too late.
1 vote -
Dialing a number containing letters or words doesn't automatically convert to numbers
In the old RingCentral Phone app dialing a phone number that contains letters will automatically convert the letters to the appropriate numbers, can the new app do this?
1 vote -
Extension Text Task Assignment
Another feature that may be included in this is an option to allow a "Text" message to just come from the main number, so clients don't become confused by all the various phone numbers associated with our office. Please add this feature for texts, so it matches the main phone # associated with our business, to come from one source number to keep client confidence by not having to text from a bunch of different numbers creating confusion, and distrust by reaching out from all these different numbers with each different extension. Privacy and security are a big concern for…
2 votes -
List Queue lines as "Queues" on the app rather than "Direct"
Currently on dropdown menu in RingCentral App, where you select which number to call from, both your personal line and any call queues you are in appear as "Direct". Could the Call Queue lines appear as "Queue" to help users differentiate their number from that of the Queue number.
1 vote -
Put back HOLD button on Glip phone pad
The phone pad (app on desktop) switched the hold button to the video button. Please have the HOLD button to be put back or give the option to set up the Phone Pad.
1 vote -
Segregation of contacts on Apple iPhone and sort via Last Name/First Name
To categorize my contacts in different categories
1 vote -
Change defualt time zone in ringcentral scheduleing
The reason we want this change is so that we don't have to remember to the change the time zone all the time when creating lots of meetings.
1 vote -
Multi-select participants to create team
Or any faster way (like drag-drop) to create a large team without having to type every name/adress. And it's really difficult to know who you already added since the name is not greyed when you typed a name.
1 vote -
Ability to clear individual @mentions in @mentionfeed
Use case: When I am looking at my @mention feed, I am forced to see all my @mentions, including ones that I've already addressed. Then I have to comb through to find the ones I actually need to take action on.Possible solve: Allow me to X out or say "read" for each, and those would disappear from that feed. Then there could be a second view of that feed that includes all - you could toggle between "Action Needed" and "All."
1 vote -
Call popup suggestion in Glip
When messaging in glip, if both parties have messaged each other a lot within a given timeframe, then glip pops up a suggestion to have a call immediately instead. If both parties are happy to do so, it immediately connects a call. Hopefully increasing productivity and the chance to speak to a face too
1 vote -
Language Translator
A built in language translater feature would be awesome.
9 votes -
Able to copy message by just one click using the RingCentral app
Able to copy message by just one click using the RingCentral app
1 vote -
Add the ability to copy and paste from Excel into a Message
I would like to be able to copy numbers and text from Excel and keep everything "as is" in 2 dimensions (in a grid). The information currently is pasted in a single column in the message so the table format is lost.
1 vote -
having the option to save the call recordings using the RC phone app even without playing it.
having the option to save the call recordings using the RC phone app even without playing it.
1 vote
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