986 results found
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Multiple prerecorded messages to leave
It would be nice to have the feature to prerecord messages to leave if a customers voice mail answers. With just a click of a button you could select one of the messages to be left with out having to stay on the line and record the message live
1 vote -
Ability to use RingCentral Phone App for France phone numbers that is associated to a deskphone
This is normal behaviour for France when they use the RingCentral Phone app as a 2nd device. If they already have a deskphone assigned to a user, they will not have a direct dial option using the RingCentral Phone app. The recommendation is to use the RingCentral Desktop app version. This is due to regulatory compliance for France Numbers are on Demand.
2 votes -
Button on polycom phone to sign out of queue
I would like a key on the polycom phone to easily sign out of the call queue instead of having to sign into a pc opening the ring central app just to sign out.
1 vote -
Call Queue Advance without wait timer when all agents unavailable
You can reference my ticket with partner support number 20268830. If all members of a primary queue are made unavailable via DND or administrative action, calls presented to the primary queue should advance to the next call handling step without requiring that the primary queue wait timer expires before allowing the calls to advance
2 votes -
Received a call from inmates
For a lawyer, it's important to receive a phone call from inmates if they are using a pay phone. The customer is using Securus is set up so that inmates can call their office. Hopefully this can be added as a feature that calls from inmates can received thru RC number
4 votes -
Ability to add custom speed dial button to yealink phones from the portal
I would like to add speed dial buttons to all phones in an office (i.e. copy services, building security, etc) via some kind of template for the phone.
10 votes -
Allow Mexico outbound calls or forwarding in International Toll Free Service
International Toll Free Services number regulations for oubound calls or fowarding a call to another number. Currently, Mexico callers are not able to forward a call to another Mexico destination due to the regulation mandated in some carriers.
2 votes -
Transferred calls ring back to original person if the person the call was transferred to can't/doesn't answer
We have users that may be away from their desk or unable to answer a call that is transferred to them. Rather than having the call go to VM we would like it to go back to the person who transferred the call so they can then ask the caller if they would like to talk to someone else or if they would like voicemail. Then they can be transferred to another user that can help them or they can be transferred directly to the persons voicemail.
8 votes -
User notes next to voicemail
I have multiple administrators accessing the same voicemail. Id like them to be able to record notes of actions taken next to each message.
5 votes -
SHORTCUT ON DIAL PAD SCREEN FOR OUTBOUND CALLER ID, PLEASE!!!
Many users on occasion need to block CALLER ID on OUTBOUND calls. It can be done, but it's too time consuming!
3 votes -
Allow Presence line call routing or forwarding back to originating extension
An administrative assistant who has a presence line on their handset, answers the presence line extension and determines that the caller should leave a message to the originating extension. There isn't a way at this moment for the call to be routed or transferred to the originating extension.
6 votes -
call receiver will hear a whisper about caller details such as name, contact number and company
call receiver will hear a whisper about caller details such as name, contact number and company
3 votes -
Phone contacts sync with Microsoft Outlook
Previously on Mitel, customer was able to sync contacts from phone and Microsoft Outlook. Please add this feature to RingCentral.
8 votes -
Allow Limited extensions to call paging groups
In our buildings we have a handful of full user phones but most are shared house phones using limited extensions. In an emergency it would be helpful to be able to call a paging group from a limited extension, At present Ring does not allow this.
19 votes -
Add options for enabling call recording announcement
Please add an option under Automatic Call Recoding that will allow for us to chose to enable the announcement for Internal calls.Currently the three options are:1) Play periodic tones for outbound calls2) Play Call Recording Announcement for Outbound Calls 3) Allow mute in auto call recording This has been asked before and turned down with the reasoning of ADMIN RESPONSE May 3, 2023Our Product and Legal teams have confirmed that this feature will not be implemented as it exposes RingCentral to unnecessary vulnerabilities. Were the call recoding section clearly has this disclaimer saying RingCentral can not be held liable for…
5 votes -
Allow others to see DND status through the phone settings not just the app
This should match the physical phone settings as well. If I put my phone on DND, it does not show on the phone screen (which the preset buttons should turn red, as it does when someone is on a call) nor on the app to others that I'm busy. I shouldn't have to put my phone on DND through the app in order for others to see this. RingCentral really has taken a step back compared to Mitel.
9 votes -
BCC Texting
We would like to send texts to our employees and do a blind copy of all the numbers. Currently we can do a group text of up to ten people but it is not a blind copy. Is there a feature that we can use?
3 votes -
Option to Route the Callers to an Extension after nth time Invalid Key Pressed while in the IVR.
On the IVR Menu settings, there should be an option to route the call to a specific extension if the caller enters an invalid selection for nth time.
1 vote -
Custom Rule for calls with no caller ID
we are in need of a custom rule to route calls with no caller ID to a specific call queue and not the main line for our company. I understand this is not a feature currently in the system, but this is an urgent need for our business and hopefully could be looked at and set up soon.
2 votes -
Enable Teams on Poly CCX Phones
To fully integrate an office with the RingCentral Teams App the Poly CCX phones should also work with Ring Central when set to the Teams Third Party App
1 vote
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