942 results found
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It is helpful to obtain immediate failed confirmation faxes without putting in a ticket to support to inquire why the fax failed.
It is helpful to obtain immediate failed confirmation reason without putting in a ticket to support to inquire why the fax failed. Many medical practices need instant reason of failed so that they may contact the office to request an alternative fax number to send to if the failed fax was due to reasons such as line is busy, not a fax line eg.
2 votes -
Notification of SPAM phone number status
Have a notification for the user if their phone number becomes "spam likely" or "spam warning" on recipients caller IDs.
10 votes -
Second member can answer a call to a queue
Recently had an issue where I answered a call to our main number (call queue). When I tried to transfer it, my computer froze up. I could still talk to the caller, but I couldn't do anything to the call. It would've been nice if another call queue member could see the active call on her phone and pick it up. (I was told the other members could pick up the call if I placed it on hold, but that didn't work when tested today.)
1 vote -
Add reporting for use of specific extensions (like message only extensions)
We often send callers (or offer callers) the ability to leave a message in a message only extension, but we do not have any good reporting of how often this is being used. It would be really helpful to know when a patient selects to transfer to another extension by choice in RingCenteral, or alternatively is forced to go to a message only box
1 vote -
Allow Caller Id Feature for Text Messages to be DID
I would like to see an option similar to the outbound fax line option in outbound caller id for texting. Currently we set the default outbound caller id for our users to be the main company number, but then if someone uses the text option, it goes back to the main number not their DID. Would like an option to allow users to select their DID for Text messages.
3 votes -
Display assigned extension number on phone screen
For a place with a large number of phones it would be helpful to have the assigned extension number show up on the phone without needing to add it to the user name. That way people can quickly determine what phone extension the phone is.
9 votes -
wants to receive a notification for a summary of missed calls per day via email.
wants to receive a notification for a summary of missed calls per day via email.
1 vote -
Incoming Caller ID To Show The Extension Called Instead Of The Customer's Number
We have multiple store locations and sometimes our reps have to have our different extensions forwarded to their cell phones to handle calls for multiple stores. They get confused of which location was called because all of the incoming calls only show the numbers of the customers phone. We would really like to see the store name that was dialed as the incoming caller id instead of a phone number so we know which location we're answering the phones for.
2 votes -
Increase number of Active Simultaneous Call per DL to more than 5 Calls
To be able to hold more than 5 active calls on line. With the current platform, customer cannot make any outgoing calls anymore if he has 5 active lines on hold <transfer>. This lead them to wait and being unable to dial out til such time one of the 5 active calls have been transferred.
1 vote -
Callers in a Queue Take Turns Answering Calls
Instead of the phone ringing to everyone who is listed in a queue and some people always letting others answer the phones, this new idea would cause incoming calls to rotate through callers with only one phone ringing at a time until everyone has had a call routed to their phone, then the rotation would start over again.
2 votes -
Jabra pro 925 incompatibility issues
I am having an issue with my Jabra Pro 925. It can work with the ring central app but not on a yealink phone. I know that this is not part of the certified list however we know that there a lot of people aside from us who have this headset. Please add this ASAP.
1 vote -
Retain Call Queue Information details regardless of call queue wait settings routing details
It would be a lot easier if people will have the ability to see if the call came from a call queue, regardless if it only follows the call routing from the call queue wait settings where it can be routed to a user extension. people would know how will they address the concern. Most especially if they are just wanting to force the system to have call queue member to be ringing even if they are already engaged on a call.
2 votes -
Numbers to be in numerical order
I would really like the numbers in Ring Central when trying to choose new numbers to be in numerical order. When setting up an account for a new location, it would be nice to be able to get numbers that are sequential or close to
1 vote -
Incoming Caller ID should show the name and number on all plans.
Caller ID with name is a basic feature for every other phone I have and have had for several years. Even my cell phone now has free caller ID with name for no additional cost. The base level plan you offer already has more features than I need (Thank You) except for this feature. To upgrade to the next level just for caller ID doesn't make sense. Please make incoming caller ID with name a basic feature of all plans.
12 votes -
Allow patients to select option to continue communication in text
In Ringrx I could have the patient select a numbe, eg 2, to continue via text. They would get a text message and could continue to communicate with us. Seems like a basic feature and dissappointed I paid for a year and can't access that feature. Is it on the roadmap?
1 vote -
connect 1 user to multiple extensions. so we can track the flow of calls in different extensions
connect 1 user to multiple extensions. so we can track the flow of calls in different extensions
2 votes -
ability to disable call recording
PCI compliance requires that any credit card information not be recorded. being able to disable Automatic call recording would allow this tool to be usable on any ext. https://www.pcidssguide.com/what-you-should-know-about-pci-compliant-call-recording/
9 votes -
Call transcription to text
Transcribing calls to text (like is currently done for voicemails) would be a useful feature in RingCentral. It could likely be paired with CRM systems to have a record of what was discussed on calls.
18 votes -
Org-Wide SMS Number Block
Please create a feature to create org-wide block rules for abusive or phishing/ scam SMS messages. Some of our users are being inundated with spam!
27 votes -
I want to know if the host can see who is on the conference call. what numbers are on the call while the call is going on
I would like the ability to see who is on a conf call! and disconnect calls if they shouldn't be on the call. I see when you add a call on the conference call you see the number before you merge them into the conf call
2 votes
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