344 results found
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Meeting link for RC direct and BT CW
-BT CW user generates a video meeting link (i.e. https://video.cloudwork.bt.com/join/) they get redirected to a web page to join a meeting BT Cloud Work
-RingCentral user generates a link for a RCV meeting and shares.
-BT CW user clicks on the link (i.e. https://v.ringcentral.com/join/) they get redirected to the BT Cloud Work desktop app to pick it up and open the meetingCustomer would like to easily join in the meeting even they used 1 company uses 2 separate organizations to conduct business RC direct and BT CW.
As worked around copy the meeting URL (or meeting ID)
1 vote -
utgoing Dialing rules (Dialplan)
I am looking to integrate with one of our entities. I would like to create short dial codes to call users on the other phone system. For example, I want to be able to dial 5220 and it should automatically dial an outside number and pause and then dial ext 220.
2 votes -
Dialed Number Will Reflect Even IVR Menu is Set Up for Company Call Handling
This is for multi-site accounts where it will allow their IVR menu set up to show the dialed number of the customer so they can greet the customer based on the site that the customer is calling about.
1 vote -
RingCentral mobile app can be use when dialing emergency hotline
Customer would like to have use RC mobile app dialer calling emergency hotline
Current behavior: it redirected to native dialer of customer mobile device
1 vote -
IVR Navigation Setup After a Number is Pressed
Customer is requesting a feature that allows the * or # keys to function after a number is pressed in the IVR, enabling the caller to return to the previous menu rather than being directed to the voicemail of the extension when * is pressed.
1 vote -
Ability to set up Dial Timeout Configuration For All Polycom Phones at once
Wish there was a global parameter and not having to touch each and every Poly set in setting up the Dial Timeout Configuration
3 votes -
Custom Rule Stay Enable
Custom rule should stay enable whenever you make changes to it. Current behavior is on the existing rule changes made then it automatically tuns off. We need to manually enable it again. It should stay enabled
1 vote -
Group Call Pickup
Make the Group Call Pickup feature available for MS Teams when it it integrated with RingCentral.
Currently, the feature is only available for Desk phones.1 vote -
Voicemail will state the caller's number and time received first before playing the actual voicemail
Voicemail will state the caller's number and time received first before playing the actual voicemail
1 vote -
Remember last used section on Teams app
On the RingCentral Teams deskotp application, the RingCentral app does not remember the last used section when navigating away to other Teams apps/functionality. The RC Teams app always defaults to the Phone tab instead of the area I was previously in.
2 votes -
1 vote
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Change the Contact information > MY PRIMARY NUMBER in the https://myringcentral.com/
Change the Contact information > MY PRIMARY NUMBER in the https://myringcentral.com/ website to show as the user's direct number rather than the accounts main number. Changing the user's outbound caller id in the User Details doesn't appear to change this in the Contact information > MY PRIMARY NUMBER of the https://myringcentral.com/ website.
2 votes -
Outbound call pop up notification on application
Brand: BT
Please include an option to enable or disable the pop-up notification for accepting or rejecting outbound calls in the application. Currently, users must either accept or reject the call before it connects, but most customers prefer their outbound calls to go through automatically.
1 vote -
Report for unused numbers
Generate a report of phone numbers that are assigned to each user that are not in use and don't have activity.
3 votes -
Prompt for the number being dialed
Request to add option to have prompt for the number being dialed.
2 votes -
Allow Users to have access to the call-queue voicemail using the app even if they are not added to the co-recipient list
1) Any voicemail left for the customer care call queue to go to customercare@dieterichbank.com and not to go to their personal email inbox. All members have access to this email address to access the voicemail emails.
2) Customer Care voicemail queue in RingCentral app must stay accessible to all members.2 votes -
Ability to merge two sites but retain individual directory assistance
I want to combine two sites and still keep the white pages and directory assistance listing for both site.
3 votes -
Ringsense Notes
It would be helpful to have Ringsense Ai notes enabled for Ringsense users who did not meet the deadline for pre registration for RingSense
1 vote -
Requesting International number w/o having a physical address in requested Country
Customer wants to request an international number, but the request keeps getting rejected because the documents that's being uploaded are invalid.
The Customer advised that their setup is that they have purchased an office in Denmark, through an Office provider.
The Customer wants to be able to request an international request with their setup.2 votes -
ability to ignore intercom
Need to have an option to ignore intercom calls
3 votes
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