436 results found
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use '0' as a direct user extension
• What issues is this solving for? - so the customer can use number '0' as their direct extension number
• How will the feature help customer’s processes? - easy to remember their extension number
• Who would benefit from it? - the customer
• How should it work?- when searching for their extension in user extension tab, they will see their extension as '0'6 votes -
RingCentral Archiver: Customer Must be able to sync or backup current and existing data even if Archiver was just setup
Customer should be able to sync or backup current and existing data even if RingCentral Archiver was just setup.
As per cx, RingCentral should be able to retrieve existing data even the archiver was just recently setup.
3 votes -
Be able to use repeating characters in creating a password
To have the option to use repeating characters for account passwords or the option to disable this requirement.
4 votes -
not to prompt the ring central app option when pressing the number in click to dial
Customer wanted the click to dial option to dial directly to ring central app once they click the number to be call instead of the option of phone and sms to appear first before they can dial out
1 vote -
Call Recording Cropping/Editing
A feature that would allow users/admin to trim or crop call recordings to shorter, more manageable lengths. This is crucial for focusing on specific sections of a call, removing unnecessary silence or irrelevant portions, and facilitating easier sharing and review of key information.
Use Cases:
Sales teams reviewing key moments of customer interactions.
Support teams sharing specific portions of troubleshooting calls with colleagues.
Management reviewing critical decision-making discussions.
Training and quality assurance purposes.Additional Considerations:
User Permissions: Access to this feature should be controlled by user roles and permissions.2 votes -
replacement phone
current phones should not go offline when ordering a replacement device
1 vote -
AAD Attribute mapping to License type for user accounts when auto provisioning with Azure
When auto provisioning users, it would be helpful to be able to select the type of licensing you are providing to the accounts based off of the group they are added to in AAD. For example:
- Create Security Groups "RingCentralVideoPro" and "RingCentralDigitalAdvanced" in Azure/MS365.
For users in "RingCentral_VideoPro" AD group, Azure will provision an account based off of AD Attributes and assign a Video Pro license.
For users in "RingCentral_DigitalAdvanced" AD group, Azure will provision an account based off of AD Attributes and assign a Digital Advanced license, including assigning an extension and number to the account.
This…
4 votes -
To have an Admin Portal setting that allows setting a unified SIP password for multiple devices automatically,
To have an Admin Portal setting that allows setting a unified SIP password for multiple devices automatically, instead of assigning different SIP passwords for individual devices during manual provisioning.
4 votes -
IVR Keypress "Transfer to voicemail of" Function
We have a customer with a direct dial set up for their Call Queue, and after hours, the call is routed to an IVR with keypress options that should direct the call to voicemail within the same Call Queue. However, the issue is that the call is getting stuck in a loop within the IVR and not reaching the Call Queue voicemail as intended. They would like this fixed so that the voicemail is correctly routed to the same Call Queue voicemail.
2 votes -
Live Chat for Lower Than 5 Users/Licenses
Access to live chat for fewer than 5 users/licenses.
1 vote -
Provide RingEX Real Time Voice Stream to Omilia for Agent Assist
Using RingEX with Call Queues, it would be of benefit to RingCentral, Omilia, and customers to have Agent Assist. In order to have this a Real Time voice stream is required. I would like to enter this in as an idea as it will provide great benefit to those RingEX customers in the FinServ space and includes insurance.
1 vote -
Improve Cross-Carrier Communication for Call Routing Failures
Implement a mechanism or feature that allows seamless communication between upstream carriers (e.g., AT&T) and downstream carriers (e.g., Lumen) when there are issues with call routing. This would help RingCentral troubleshoot more efficiently by enabling direct coordination between the carriers involved, reducing the burden on customers to initiate the process.
1 vote -
Support Simplified Direct Inbound Routing via ACR from External Carriers
Enable RingCentral to support and recognize direct automated call routing (ACR) from external carriers to RingCentral DIDs without requiring legacy dependencies like remote call forwarding (RCF) chains or PRI circuits. This would allow external numbers to route directly to RingCentral numbers, maintaining clean call paths and reducing complexity in inbound call flows.
1 vote -
calls restriction
Please create a settings where the admin can restrict the calls of the users to 10 or so. This is helpful if the users are on mobile license.
3 votes -
block spam and robo calls are disrupting our business
My users began getting flooded with spam and robo calls and voicemails starting the week we moved to RingCentral from our old ShoreTel system with AT&T as a carrier. It is so bad that it feels like someone sold our number to spammers. I'm not sure if AT&T was doing something different to screen these calls, but I hope RingCentral can take global actions to fix this. I contacted RingCentral's friendly Tech Support and while they empathized with my concern, the best available fixes were to block 800- and toll-free numbers, to block calls without a caller ID, and to…
8 votes -
retrieve failed to record call recordings
customer would like to be able to retrieve a call that failed to record. Their should be an option in our database to automatically record calls
4 votes -
Filter Out Internal Calls In RingCentral App Call Logs
Customer wanted to Filter Out Internal Calls In RingCentral App Call Logs
5 votes -
ISP Connection Log
User wants to have/implement 'ISP Connection Log' to monitor their system.
1 vote -
download bulk images within a folder
Within a folder I should be able to select the images tab and select multiple images for simultaneous download.
1 vote -
Use the MVP Number as the caller ID.
We have a customer who would like to use the DL Line as their caller ID. Unfortunately, this is not possible, as this feature is only available with a local number and the Auto-Receptionist.
2 votes
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