503 results found
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IVR Keypress Selection in "Action"
We have a customer who would like an option that allows the IVR keypresses to modify the setup in the "Action" tab.
3 votes -
delay connecting the call
Ability to change the seconds of the call while it connect to a user
3 votes -
Option to record calls and meeting in a local computer
Option to record calls and meeting in a local computer
2 votes -
customize IVR voicemail greeting when pressing #
customer wants to customize the greeting if they press # on the voicemail greeting
1 vote -
retrieve failed to record call recordings
customer would like to be able to retrieve a call that failed to record. Their should be an option in our database to automatically record calls
5 votes -
Call Queue Fixed Order
We have a customer who wants a round-robin for a fixed-order setup. If we can have a setup where each call gets assigned to the next member?
13 votes -
Add a User without Extension
We have a customer who wants to add a user without an extension, but with the ability to assign a specific role.
2 votes -
Granular Custom Role. Would like to only grant for the users to be able to change the forwarding to selected people.
Granular Custom Role. Would like to only grant for the users to be able to change the forwarding to selected people.
1 vote -
RingCentral greeting for Google voice
Customer wants us to include the RingCentral greeting for Linked RC numbers in Google voice. Right now, by default, the Google voice greeting is being played.
The Call forwarding option for Google voice is not working, as they need to add the contacts manually to make that work.1 vote -
5 votes
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use '0' as a direct user extension
• What issues is this solving for? - so the customer can use number '0' as their direct extension number
• How will the feature help customer’s processes? - easy to remember their extension number
• Who would benefit from it? - the customer
• How should it work?- when searching for their extension in user extension tab, they will see their extension as '0'6 votes -
RingCentral Archiver: Customer Must be able to sync or backup current and existing data even if Archiver was just setup
Customer should be able to sync or backup current and existing data even if RingCentral Archiver was just setup.
As per cx, RingCentral should be able to retrieve existing data even the archiver was just recently setup.
3 votes -
Ability to support multiple number types to be added on the Call Flip
Due to the recent migration to the New Call Rule Service for User Extensions, the ability to add multiple number types to call flip is no longer available. Call Flip only supports User DLs and PSTN numbers after the migration.
Looking to have the following number types to be added to the call flip:
User DIDs
Co-worker DL/DID
Company numbers
Group DIDs (CQ, IVR, DLG, etc)5 votes -
Be able to use repeating characters in creating a password
To have the option to use repeating characters for account passwords or the option to disable this requirement.
4 votes -
Publish Number on Search Engines/Have Visibility Online
Publish Number on Search Engines/Have Visibility Online. RingCentral to manage publishing the company name and number so when searched online, it will have their company name and number.
2 votes -
Super admin for each site
An option to assign a separate Super Admin per site if the account is set on Multi Site so the Admin would only be able to manage their own assigned sites.
7 votes -
not to prompt the ring central app option when pressing the number in click to dial
Customer wanted the click to dial option to dial directly to ring central app once they click the number to be call instead of the option of phone and sms to appear first before they can dial out
1 vote -
block spam and robo calls are disrupting our business
My users began getting flooded with spam and robo calls and voicemails starting the week we moved to RingCentral from our old ShoreTel system with AT&T as a carrier. It is so bad that it feels like someone sold our number to spammers. I'm not sure if AT&T was doing something different to screen these calls, but I hope RingCentral can take global actions to fix this. I contacted RingCentral's friendly Tech Support and while they empathized with my concern, the best available fixes were to block 800- and toll-free numbers, to block calls without a caller ID, and to…
9 votes -
Call Recording Cropping/Editing
A feature that would allow users/admin to trim or crop call recordings to shorter, more manageable lengths. This is crucial for focusing on specific sections of a call, removing unnecessary silence or irrelevant portions, and facilitating easier sharing and review of key information.
Use Cases:
Sales teams reviewing key moments of customer interactions.
Support teams sharing specific portions of troubleshooting calls with colleagues.
Management reviewing critical decision-making discussions.
Training and quality assurance purposes.Additional Considerations:
User Permissions: Access to this feature should be controlled by user roles and permissions.2 votes -
replacement phone
current phones should not go offline when ordering a replacement device
1 vote
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