558 results found
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Video Meeting Survey/Poll Feature
Can there be a feature when scheduling video meeting to create a real-time surveys and polls for invitees to participate in like Zoom?
4 votes -
Adding speed dial on presence without the system adding 1 or 0 to the number
Adding speed dial on presence without the system adding 1 or 0 to the number. When adding a number to the presence, it automatically adds 1 (US) or 0 (UK), need a feature where it doesn't automatically adjust the number.
4 votes -
Ring Central Integration for HubSpot to include being able to access ring central in the new "Sales Workspace
Need to submit a request to update the Ring Central Integration for HubSpot to include being able to access ring central in the new "Sales Workspace
1 vote -
Would like to be able to tell when an agent has a call on hold or mute when I am listening to a recorded call cal
Would like to be able to tell when an agent has a call on hold or mute when I am listening to a recorded call cal
1 vote -
Voicemail will state the caller's number and time received first before playing the actual voicemail
Voicemail will state the caller's number and time received first before playing the actual voicemail
2 votes -
We need the ability to manage Call Recordings by groups.
Call Recording requirements vary greatly depending on location, roles, etc. Currently, applying call recordings and specific settings such as automated messages or recurring beeps during the calls applies to all users added to call recordings. It would be extremely helpful if this could be managed by groups depending on location and specific requirements; for example, the UK and the US have different compliance requirements. Having the ability to manage settings based on these groups would be extremely helpful.
1 vote -
Feature to track if the user presses *9 to stop the recording.
Customer need a feature for them to know if the user pressed *9 to stop the recording.
2 votes -
Ability to add missed calls in performance report
Ability to add missed calls in performance report and subscription report.
3 votes -
Gifs in messaging
I would love to see gifs available in messaging.
1 vote -
Disable the automated voicemail being sent after an update has been made on their user settings like their email address domain.
When the customer is making an update on their user settings like their email address domain they are getting an automated voicemail confirming the said change and they've made and they wanted it disabled.
3 votes -
Callback feature in IVR system
If a caller is waiting in the call queue, callers should have an option to opt in for SMS/Push to text with the help of Klara Software Integration.
For Example:
"If you want to continue to hold and speak with an agent, press 1. If you want to receive an SMS so an agent will reach out to you, press 2" The caller should receive an SMS based from what they selected from the IVR.1 vote -
Ability to set a welcome greetings for after hours using User Template
Ability to set a welcome greetings for after hours using User Template
1 vote -
The capability to disable voicemail totally and let the call ring until the caller decide to end the call.
The capability to disable voicemail totally and let the call ring until the caller decide to end the call.
3 votes -
Digital lines can be set to Voicemail only not just fax and voice.
Digital lines can be set to Voicemail only not just fax and voice.
1 vote -
Move mute button on phone app. I accidently hit it on every call
Move mute button on phone app. I accidently hit it on every call
1 vote -
call log reports to show extension number when they dial a company number with extension number like: 1-800***-**** ext 123
Customer wanted to see on the Call Reports the extension number of the company number they dialed
2 votes -
To have an option to Play an Announcement if calls are not answered on Limited Extensions
To have an option to Play an Announcement if calls are not answered on Limited Extensions
6 votes -
Phone Call Code for Verification for Canada Account
A customer with a Canadian account would like the option to receive a verification code via phone call, rather than being limited to email only.
3 votes -
2 votes
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Highlight Overrides in Template
I can see at least two benefits of having a button you can click that will show the currently selected overrides in a template - 1 in my case where I have created several templates that dont' have clashing or overlapping overrides, or 2 to make sure that the template you're creating doesn't have some overrides you don't want
1 vote
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