52 results found
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Prevent/Disable second call going through to extension
We would like the ability to disable a second call going through to an extension if they are already on a call.Users find it frustrating having a second line ringing while they are already on the phone to a client.If we could prevent the transferred call even going to the extension it would prevent this
40 votes -
Automated text after hours
We would really love/need an automated text to be sent if a client texts us after hours. We would want them to know we received their text and someone can respond during opening hours.
3 votes -
Ring central Message view
I would suggest to add Clickable option to previous message thread so they can click on that and review before and after msgs. SLACK provide that option.Ringcentral : https://nimb.ws/4IVxhY
2 votes -
Block/Straight to Voicemail for all unkown callers
All calls from unsaved and unknown callers should go straight to voicemail.
1 vote -
Connect Next Incoming Calls Directly to Voicemail when engaged on an active call
want to send calls to voicemail automatically if I'm on a call
35 votes -
Assign a ringtone to a number or group
Would like to have the ability to assign a unique ringtone to a specific ring group or to a specific inbound number. This will allow the user the ability to identify calls just buy the ringtone. Call Queue X has a unique ringtone assigned to it. For example, Call Queue X is a hotline and calls to this call group it would ring different than other calls. A ringtone could be assigned to a specific inbound number. For example, if a boss or a high priority customer calls having the ability to assign a unique ringtone to their number would…
25 votes -
Share Common Business Contacts (Like Customers) In A Company Wide Directory
Show name and caller ID on each ringing desk phone for these shared contacts
1 vote -
Assign Ringtones for individual lines
My Admin Team and I have to cover many lines. I would like to assign a different ringtone to each individual line. Right now, I can only change the ringtones for the attendant line entirely. So for example, If I want to make the ringtone a low trill, it changes ALL the lines. I would like Line 1 to be a Low Trill, Line 2 to be a High Trill, and so on. Can you make this feature possible? ASAP? This is a feature we desperately need. I called your tech support and they referred me here because RingCentral does…
19 votes -
Customer calls. Link is sent to his/her phone to complete our contact form
On my off days, I don't want to miss business. So I would rather have the callers receive a text message with a link to complete our contact form.
2 votes -
Create a more powerful filter for robocalls going through Toll-free numbers
Robocalls are coming into our toll-free numbers in high volume and incurring daily charges to our account. There should at least be a filter on calls coming to toll-free numbers which will determine if they are valid calls or not.
4 votes -
Globally Change hold music for all users
also connecting music.
2 votes -
The Ability to Choose to Leave a Message or be Forwarded to a Backup Person
I think it would be excellent capability for an Out of Office message to allow a caller to choose to leave a message on the direct line of the person they called, or be forwarded to a backup person (without establishing an IVR).
1 vote
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