175 results found
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IVR Navigation Setup After a Number is Pressed.
Customer is requesting a feature that allows the * or # keys to function after a number is pressed in the IVR, enabling the caller to return to the previous menu rather than being directed to the voicemail of the extension when * is pressed.
2 votes -
Super admin for each site
An option to assign a separate Super Admin per site if the account is set on Multi Site so the Admin would only be able to manage their own assigned sites.
4 votes -
More than 1000 participants for conference calling
More than 1000 participants for the audio conference calling. They are able to join via dial in, using the host code or participants code but they can only join up to 1000 participants including the host and wanted to increase the number of participants for the audio conference calling. Wanted to have a license or a feature that can have this feature to be available with RingCentral. They wanted to have more than 1000 participants that can join their audio conference calling.
1 vote -
The customer wanted to use ATA as a paging device and to be added in a paging group.
The customer wanted to use ATA as a paging device and to be added in a paging group.
1 vote -
download notes from RC app
download calls and notes from the RingCentral App.
1 vote -
Phone Calls Category in RingCentral App
The Customer has 5 Call Queue Groups and would like to categorize all calls they will receive it individually, whenever they receive it through Ring Central app.
2 votes -
Shared Line
Hi Team,
The customer would like to have the devices on shared line group to have an option/feature to be rung in order just like a regular extension with a license.
1 vote -
calls restriction
Please create a settings where the admin can restrict the calls of the users to 10 or so. This is helpful if the users are on mobile license.
2 votes -
A separate window to see the camera while sharing the screen using the mobile app
The customer wants to see herself in the camera in a separate window while sharing her screen.
1 vote -
Salesforce Field to RingCentral
The customer wants to add a custom field that is required when creating a call log from the RingCentral window in Salesforce.
1 vote -
Assign an external number for IVR menu
Customer wants to add an IVR menu but the direct number that's going to be assign to that specific IVR menu is an external or coming from a third party carrier (eg. TMobile)
2 votes -
Ability to support multiple number types to be added on the Call Flip
Due to the recent migration to the New Call Rule Service for User Extensions, the ability to add multiple number types to call flip is no longer available. Call Flip only supports User DLs and PSTN numbers after the migration.
Looking to have the following number types to be added to the call flip:
User DIDs
Co-worker DL/DID
Company numbers
Group DIDs (CQ, IVR, DLG, etc)2 votes -
Ringsense and salesforce sync
The ability to sync "all" interactions with a salesforce contract record whether the call was taken from the mobile, desktop or originated through Salesforce.
1 vote -
Add the preferred area code numbers instead of having it replaced by an existing phone number
Customer mentioned that they wanted an Arizona area code (408) phone numbers to be added on their account, but the original process is to have it added by the Telco Ops team which will need a replacement from their existing phone numbers. User declined this request.
Can we have them add the phone numbers with area code preferred so they can just purchase it instead of replacing it with an existing phone numbers in their inventory?
2 votes -
Ignoring Voicemail Greeting and Press to leave a Greeting
I would like to have the capability where I would just skip the greeting and maybe press 1 to just leave a voicemail.
1 vote -
The customer wanted to transfer a RingCX call on a deskphone using the transfer button
The customer wanted to transfer a RingCX call on a deskphone using the transfer button
1 vote -
voicemail
limit the length of voicemails that can be left
1 vote -
Translate abbreviations in voicemail to text as abbreviations only
Translate abbreviations in voicemail to text as abbreviations only. For example, it generally translates "PA" to Pennsylvania, which is not what we intended.
2 votes -
Remove the option for a customer to print off the chat history
Removing the ability to let the customer save or print the chat queues from RingCX.
1 vote -
Document camera on RC meetings
Add an option to adjust the settings of the document camera connected on the RC meetings to scan a documents
1 vote
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