374 results found
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Email notification from a repeat caller
Would like to receive an email notification from the caller that called the main line for more than 3 times.
2 votes -
Enable Compatibility for External SIP Platforms
Add official support and documentation for integrating RingCentral with third-party SIP platforms such as Glia Contact Center
1 vote -
It would really be nice if all communication for ticket issues wouold actually be in the ticket itself so that it doesnt get lost. And every
It would really be nice if all communication for ticket issues would actually be in the ticket itself so that it doesnt get lost. And everytime a comment is added it could notify you. I use a fake email on my customer accounts and even though I always add my email to the ticket and specify that it is the email to use, they rarely use it and I miss communication on tickets and sometimes they are closed becasue I didnt receive the communication. Or at least allow the email field to be edited on the ticket. Also by posting…
1 vote -
Direct Dial Number for Paging Groups
Description:
Implement the ability to assign a direct inward dialing (DID) number or digital number to paging groups. This enhancement would allow users to initiate a page by dialing the assigned DID number, in addition to the existing method of dialing the extension.Benefits:
Increased accessibility for paging groups
Simplified paging process for external callers
Enhanced flexibility in paging optionsAdditional Notes:
This feature would particularly benefit organizations with frequent external communications or those requiring quick access to paging functionality.6 votes -
Include name of report in email subject
When you receive the regular scheduled report, the subject of the mail is only "Planned Report". The name you chose is only visible and readable in the body of the mail. So from the subject line you cannot realized, what report type is in the email. This is a not that nice user experience, especially when you receive a lot of reports via mail.
2 votes -
Call Log Report should indicate internally transferred calls as well.
Call Log Report should indicate internally transferred calls as well.
1 vote -
Archiving AI Summaries
The ability to archive all AI generated reports from phone and video calls as well as any general transcripts from phone/video calls. I’m in the financial services industry, it’s important for us to have an easy way to archive all client information from recorded and transcribed conversations.
13 votes -
Toggle the caller ID from the desk phone and apps from a different sites
Toggle the caller ID from the desk phone and apps from a different sites.
As an
example, they make a call at 9 AM and want it from the primary caller ID.
Then at 9:10, they want caller ID to come from the additional site. How
can the change be made on softphone and desk phone, EASILY.4 votes -
Ability to use Shared Line feature to multiple devices using 1 digital line.
The customer wants to use the Shared Line feature across multiple devices using a single digital line. They do not want to have separate phone numbers for each device that will utilize the Shared Line feature.
2 votes -
Hyper-v virtual desktop. microsoft hyper-v virtual desktop at windows 2019 server
The RingCentral desktop app in Hyper-v virtual desktop. microsoft hyper-v virtual desktop at windows 2019 server environment has no option to use the headset control; like the RingCentral web app.
2 votes -
Enhancement Request: Improve Zoho “Get Leads” Function to Allow Custom Lead Retrieval Rules
Currently, the Zoho “Get Leads” feature in the RingCX–Zoho integration works as designed by following Zoho’s default lead assignment and ownership logic. However, some users would like more flexibility in how leads are pulled—for example, the ability to customize retrieval rules, prioritize certain lead sources, or bypass Zoho’s ownership restrictions.
This enhancement would allow admins to configure or filter the “Get Leads” function based on their workflow needs, improving efficiency and reducing manual adjustments.
1 vote -
AI Note Taking for Regular Mobile Phone Calls
First of all, I just have to say that I think the AI Note Taker / Summarizer is absolutely amazing! It has totally transformed my billing process. I used to take about 15 minutes to write up an invoice after a call, because I had to recap the problem, what we did, the solution, etc... Now, it's just a copy, paste, send invoice, DONE!
Okay, here's the thing: I think this technology is soooo amazing, that I would pay through the nose to also be able to use it on my regular mobile calls. Yes, I know I can use…
1 vote -
Include Akuvo CRM in the list of supported CRMs for RingCX browser extensions
Include Akuvo CRM in the list of supported CRMs for RingCX browser extensions
They are experiencing issues with using the browser extensions. They are using Akuvo for their CRM, and it is not allowing them to use the browser extension on their end. Upon checking, their Akuvo CRM is not included in the supported CRM list:
CRM
Dynamics 365
Freshdesk
HubSpot
Salesforce
ServiceNow
Zendesk
Zoho
Insightly
SmartAdvocate
Bullhorn
SugarCRM1 vote -
Able to mark voicemails or missed called as taken care of or called back
When using a number that other people receive calls with, give people the ability to mark that a missed call was reach out to or a voicemail was called back to for your team
1 vote -
Emoticons
When someone puts an emoticon " :) " please remove or make optional the feature that turns it into an emoji.
1 vote -
desk phone pairing for Yealink T58W
Add Yealink T58W for desk phone pairing
1 vote -
Caller ID for Auto Rceptionist
The caller ID currently displays “Auto Receptionist – Company Name.” The customer has requested to have the Auto Receptionist removed.
1 vote -
Customize Soft Key for Yealink Deskphone for Hotdesking
Customize Soft Key for Yealink Deskphone for Hotdesking
2 votes -
Be able to receive verification code from MIcrosoft.
Receive Microsoft Verification Codes using RingCentral Phone Numbers
1 vote -
analytics call segments definitons or glossary
customer wants to have a definitions of terms or glossary on analytics for better understanding of the terms use on the dashboard
1 vote
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