405 results found
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Disable RNA functionality
Can the RNA functionality be disabled to prevent the agent from becoming unavailable? Alternatively, can a timer be set to automatically switch the status back to available?
6 votes -
Use Hongkong number as Substitute Caller id
Use Hongkong number as Substitute Caller id
2 votes -
RC App Workflow Builder Bulk Change
Need a feature in the RC App Workflow Builder in which change can be copied and set a bulk change so it can be applied faster on existing workflows. Currently changes can only be made one workflow at a time.
2 votes -
Use message-only extension to log in to the developers portal
Have an option to use a message-only extension to log in to the developers portal
1 vote -
Automatic Prevention of USB Audio Device Power-Down
Ensure USB audio devices, such as headsets, remain powered on during periods of inactivity to maintain continuous connectivity and prevent audio interruptions.
Scenario:
Users relying on USB audio devices for calls and meetings may experience unexpected disconnections or missed audio when the operating system powers down the device due to inactivity. Currently, this requires manual adjustment of USB power settings on each device. Automating the prevention of power-down would improve reliability, reduce disruptions, and minimize support requests.1 vote -
Abandoned Calls details in Analytics Portal
The customer is requesting the addition of a feature within the Analytics Reports that would allow them to view detailed metrics on abandoned calls. Specifically, they would like the ability to track the total number of abandoned calls over a selected time period, as well as additional context such as timestamps, call queues involved, and caller information (where applicable). This visibility is critical for evaluating call center performance, identifying potential bottlenecks in call handling, and improving overall customer experience.
2 votes -
The ability to have Unavailable and In Meeting added to Ring Central App
Though it's ok adding notes for your status but we would like to have the ability to have hard coded statuses like. Unavailable, Lunch, In-Meeting. Currently it has Available, Do not disturb, and Invisible. More customization for our Company would be great. Then our Admin could edit the list to best suit our company.
1 vote -
1 vote
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RCX Cross Queue Requeue permissions
Allow RCX Admins to select what queues an agent security permission is allowed to cross queue requeue a call to
1 vote -
create alert for unlimited extensions
would like to be notified when a desk phone assigned to a limited extension goes offline.
1 vote -
File Transfer Using Message in the Ring Central Application
As an admin we have the ability to allow or disallow file transfers in the Messaging area.
This option can be found in the Application by going to Settings/Administration/Messaging
Then drill down to Integrations Settings/Manage File Sharing
Manage file sharing
Adjust user access for different file sharing sources. If the box is unchecked, users will no longer be able to see and share from the unchecked file sharing source.
The options are below. The top option "Upload from Computer/Mobile" in all encompassing for all file types. Would like to see the file types broken down by file type and we…15 votes -
Ability to download voicemail for other user
As a super admin there should be ability to download the voicemail of other user without entering the voicemail Pin.
1 vote -
Add the ability to share images with external numbers directly by clicking on the image in the RingCentral app, without requiring a download
Add the ability to share images with external numbers directly by clicking on the image in the RingCentral app, without requiring a download.
2 votes -
Update 411 directory assistance to all carrier database
It would be helpful that once we update and published our 411 directory assistance it would also sync with other carriers. This would also improve customer experience that they don't need to reach other carriers just to inform them to update their 411 directory assistance
1 vote -
Feature Request: Enable Toll-Free to Toll-Free Call Support
Enable Support for Toll-Free to Toll-Free Calls on the RingCentral Platform
📋 Current Behavior:
At present, calls originating from a toll-free number to another toll-free number are not supported on the RingCentral platform. When a customer attempts this type of call, it fails without completing.⚠️ Issue Description:
Customers using RingCentral toll-free numbers for outbound communications are unable to reach other businesses or endpoints that are also using toll-free numbers. This behavior is causing confusion and disruptions in communication, particularly for businesses whose clients or partners also rely heavily on toll-free lines.🎯 Requested Behavior:
Allow toll-free numbers provisioned through…5 votes -
access and review video call recordings in Analytics
The ability to access and review video call recordings directly under the Analytics section.
4 votes -
Save Conference Chat in Users’ RingEX Chat History
Summary:
Currently, chat messages exchanged during RingEX audio conferences are not retained in users' personal chat history. We request the ability to automatically save the conference chat in each participant’s RingEX chat window.Problem:
Important messages, links, and decisions shared in the conference chat are lost after the session ends, making it difficult for users to reference or follow up.Proposed Enhancement:
Automatically store the full conference chat transcript in the RingEX chat history of all participants.
Optionally, mark it as “Conference Chat” with a timestamp and meeting title.
Ensure it respects data retention policies and user permissions.Value:
Provides…3 votes -
File and Image Sharing in RingEX Conference Chat
Summary:
Currently, the RingEX audio conference chat only supports plain text. We request enabling file and image sharing to improve real-time collaboration during calls.Problem:
Users can't share documents, screenshots, or media during a conference, forcing them to use external tools and disrupting the workflow.Proposed Enhancement:
Allow upload of files (PDF, DOCX, PPTX, JPG, PNG, etc.) in the conference chat.
Include preview support and secure download links.
Apply admin controls for file types, size limits, and retention.Value:
Enhances collaboration without leaving the RingEX platform.
Ideal for remote teams, training, IT support, and sales.
Aligns with industry standards (Zoom,…3 votes -
Voicemail Response Time Limit
Have the ability to set length in minutes for voicemail responses. Our customer stated to used to have it for 3 minutes and automatically cuts, prompting to the caller limit is reached. This was working just fine for the customer however they are now receiving messages longer. They need to be able to set this back to 3 minutes or adjust to preference
14 votes -
Shared Parking Across Different Sites
We have a customer requesting shared parking between two different sites. This would be a useful feature for businesses operating across multiple locations.
2 votes
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