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974 results found

  1. When disable and re-enable a phone on the app, it reverts back to 4 Rings / 20 seconds.

    Some of our users have multiple lines and multiple phones. Have more than 1 Polycom phone active at the same time seem to give us problems where few percent of the call gets dropped at 1 or 2 seconds. When we start disable 1 and enable the other, the problem goes away. However when we disable and enable a line on the web portal, it retains whatever the previous setting of 8 Rings / 40 seconds. But If we disable and enable a line on the mobile app, it changes the line to 4 Rings / 20 seconds. 4 Rings…

    1 vote
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  2. Report for Parked calls

    I would like to be able to pull a report of my park keys. I would like to know how long a call is on hold/park and who parked the call.

    3 votes
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  3. Log Text Message and Call Activity to a Google Sheet

    This would help employees reference last communications with different relationship stakeholders for better communication transparency and less repetition. Same concept as a CRM - but focusing on the communications and logging to a Google Sheet. There are several CRMs available, but logging text messages seems rare as of now, and a google sheet is flexible and can be integrated into other workflows. Logging text messages and call activity in a Google Sheet will help small and growing organizations that don't need a full (complex) CRM, but would like the benefit of having a log of history and last communications with…

    3 votes
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  4. Font too large

    The new version is way too large of font. The old version I could easily see all my favorites and teams on the side now it is way too large on the new one.

    1 vote
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  5. Automatic call forwarding that rotates weekly on external numbers

    A feature for forwarding option which automatically rotates weekly to a list of external numbers.

    1 vote
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  6. Break from rings between calls in call queue

    To have a break between calls when working in a call queue. For example: You are working in a call queue and end a call. Another call comes in, but it doesn’t ring for you, it just rings for everyone else in the queue for30 seconds before ringing for you. (The exact timing could be customized) This would give users working in a call queue a brief break from calls to reset before taking a new call.

    3 votes
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  7. Set different caller ID for outbound calls using the line keys of the expansion module

    The customer wanted to have the ability to set up different outbound caller ID numbers on the line keys of their expansion module for their users to be able to call out using their company numbers without having to change it on the service web.

    1 vote
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  8. Allow extension to be dialed automatically

    Like on our cellular could be cool the be able to include the extention with a "break".On iphone i thing it's the ",". So we can work with "callto:" link and add the extention in our contact.

    1 vote
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  9. Presence Ring/No Ring option for each key

    Having the option to toggle the Ring on/off Presence for each line you want to ring, and toggle ring option off for lines you want to just monitor is a traditional PBX feature and would be ideal enhancement to RC for user controls

    5 votes
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  10. From the mobile app allow the super admin to access the call logs and make phone calls using any user/extension's number in the account

    As the super admin, I would like from the mobile app, to see a call log of all calls to all extensions/numbers that have come in to the company as well as make an outbound call or text from any number in the entire company no matter the user. This is crucial for small companies that may have setup users for virtual employees or roles so that a small team or entrepreneur can be more agile in outgoing communications.

    3 votes
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  11. Quicker Transfer - IVR Menu Option - When no action is entered

    We would like to see an option in the IVR menu to adjust the time it takes to transfer a client to a group when no action is entered. Currently, the system has to play our IVR menu 3 times before transferring. We would like to be able to change that to 1 playthrough.We have experienced issues with clients unable to navigate the IVR menu due to their DTMF tones not being recognized (issue on their end). Most folks are not willing to sit on the line and listen to the same IVR menu 3 times and so they hang…

    4 votes
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  12. RingCentral Phone desktop sync status when on a RingCentral Meetings

    It would be best if the RingCentral Phone application can automatically go to Busy/Do Not Disturb status if a user is engaged on a RingCentral Meetings. This will prevent the RingCentral phone desktop app to ring and route the call to voicemail, in case user was not able to manually toggle it to Bust/DND.

    8 votes
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  13. Clear the 911 data when resetting user extensions

    The name of the previous user appears in the 911 dialog during reset and assign.

    1 vote
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  14. Add voicemail to text in french

    Right now when we use the feature and customer is leaving a message in french, it takes the french message and put it through email but with the english module, resulting in something impossible to read since it doesn't pick up the right language.

    3 votes
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  15. Enhance Accessibility features on desk top phone

    Your site boasts accessibility on the app, but what about desk phone? There needs to be enhanced mobility features for the desk top phones from potential screen reader when you press a button (ie press Transfer- it says "transfer") to eliminating the time out on transfer or phone navigation as it is difficult/slow for people with mobility or vision issues to navigate quickly without losing calls.

    1 vote
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  16. Firmware update: T46S to work with Plantronic Voyager UC [bluetooth]

    Yealink T46S firmware used by RingCentral is an older firmware that is not compatible with our user using a Plantronics Voyager UC via Bluetooth connection.Firmware ver 66.85.0.5 is a newer version which we used to have with Vonage which perfectly works the said headset.Please test firmware for compatibility.

    3 votes
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  17. Allow spoofing of outbound caller ID after verifying ownership of spoofed number

    It would be very helpful in making sales if I could make a new RingCentral system spoof the not-yet-ported or un-portable number of the customer after going through a process of proving that they own the number. Many people will not answer a call from an unfamiliar number, and this is a major sticking point for many of my clients who have otherwise good relationships with their clients.

    3 votes
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  18. RingEX PCI Compliance

    This request is to certify the RingEX platform to be PCI compliant within all geographic locations.

    19 votes
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  19. Feature of Ring Back Ring Tone

    Hello Ring Central,A lot of our customers are asking for the feature Ring Back Ring Tone. If the customer has been in a hold for x amount of time and the phone rings back to the main line, the system should recognize it as an existing call and not a new one.Thank you,National Business Technologies.

    3 votes
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  20. print fax directly from other programs

    I am a graphic artist and it would be nice to send proof to someone directly from programs I am using

    3 votes
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