988 results found
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voice directory
In our old phone system many users would use the voice directory to call other people in the organization. They would pick up the phone, say the name of the user that they wanted to call. The name of the extension that they were being connected would then be read to them and then it would dial (they would have the opportunity to cancel and try again if the system had misunderstood them, or to select from a list of names if multiple people had similar names). People REALLY liked this feature. These same people are attempting to use the…
3 votes -
Set user to accept group calls or not remotely
Would be nice if you could overwrite a users setting for accepting group calls or not remotely on their behalf
13 votes -
Include "Called Number--User Direct Line" variable in Call Handling Template Menu
When making a Call Handling template, you do not have the option to create a condition for "Called Number." This may have a variety of use cases, but in my case, I would like to apply a rule to all users that when a fax is sent to their direct line number, it would be forwarded to our HR department in the case of sensitive information accidentally being sent to a wrong number. In the existing Call Handling setup menu for individual users, you already have the option to pick either an IVR menu number, or the user's direct line…
2 votes -
E164 Number Format - would like it to be on for all countries
Customer would like the E164 format to be on for all countries so the user experience is the same
1 vote -
Call monitor join prior to connection (while ringing)
Have had many users ask about this as they often miss opening portion of calls they are monitoring because they try to connect with *80 and are told the call hasnt connected yet. They try again and find out they missed the introductions etc. Was advised by support today that this is not a current feature and to suggest it here.Thank you.
5 votes -
Ring groups and call queues should follow phone numbers and extensions, NOT APP LICENSES.
We are in a large enterprise where RC Phone licenses are often recycled. While it is true that with due diligence a terminated employee would be removed from their ring groups, this doesn't happen yet as often as it should. So, their license is disabled and deleted into the unassigned extensions bin. Then a new employee in a different state acquires THAT unused license, with a new phone number and new extension. And now one of the phones in office B is ringing when someone calls office A (original ring group). That phone app at office B also rings when…
1 vote -
More detailed log information
It would be very useful to have access to additional log details when troubleshooting problems like faxes failing. Right now the only details are generic entries like Receive Error, Partial Receive and Unknown. I have to open a ticket with RingCentral support to find out the details from the internal logs that only support has access to view.
7 votes -
Export User name and number to a spread sheet
You should ad a button to the Admin console that allows us to export user information such as the phone number and name and extension assigned to the user
1 vote -
Better Verbal Voicemail number read out
RC when listening to VM the number reads out as one long number and would like it to either say the number as a telephone number or read each digit seperately.
1 vote -
DTMF tones via speed dials
Would like the ability to add pauses and DTMF tones to speed dials within RC App so that the dtmf tones are dialed after pauses.Ex: 770-777-7777,,,12345#
4 votes -
Have a Vonage like modem to be able to hook standard phones, not only VOIP phones
Hello RC teamCan you implement something similar to a vonage modem where I can have any normal phone hooked with a telephone cable to a modem. At this time, dependency only on VOIP phones is outdated. Having the ability to use the regular phones as well would be great.Thanks.
1 vote -
Single Call Handling for users that are working Queue Calls.
We have users that are what we call "Customer Service Reps" Primary function is to take inbound calls from the queue, while they won't get presented a second call from a queue, they are getting interrupted by DID calls and Transferred calls, this really kills their work flow and focus, having to ignore or send to voice mail calls that come in while they are working a call. I have administered 3 different phone systems over the years and this is the first one that did not have call handling, and I would really like to see it as a…
4 votes -
Make the phone app work on Kindle Fire.
The Kindle Fire is a low cost widely available android tablet. Many people, including me use these as inexpensive work platforms for email and phone. The old phone app version used to work just fine on the kindle fire, it would be helpful for me and others if the new phone app was backported to allow it to run on these devices.
1 vote -
HUD on Desk Phone
It would be nice to see who other users on our phone system are talking to on the desk phone.
4 votes -
When disable and re-enable a phone on the app, it reverts back to 4 Rings / 20 seconds.
Some of our users have multiple lines and multiple phones. Have more than 1 Polycom phone active at the same time seem to give us problems where few percent of the call gets dropped at 1 or 2 seconds. When we start disable 1 and enable the other, the problem goes away. However when we disable and enable a line on the web portal, it retains whatever the previous setting of 8 Rings / 40 seconds. But If we disable and enable a line on the mobile app, it changes the line to 4 Rings / 20 seconds. 4 Rings…
1 vote -
Report for Parked calls
I would like to be able to pull a report of my park keys. I would like to know how long a call is on hold/park and who parked the call.
3 votes -
Log Text Message and Call Activity to a Google Sheet
This would help employees reference last communications with different relationship stakeholders for better communication transparency and less repetition. Same concept as a CRM - but focusing on the communications and logging to a Google Sheet. There are several CRMs available, but logging text messages seems rare as of now, and a google sheet is flexible and can be integrated into other workflows. Logging text messages and call activity in a Google Sheet will help small and growing organizations that don't need a full (complex) CRM, but would like the benefit of having a log of history and last communications with…
3 votes -
Font too large
The new version is way too large of font. The old version I could easily see all my favorites and teams on the side now it is way too large on the new one.
1 vote -
Automatic call forwarding that rotates weekly on external numbers
A feature for forwarding option which automatically rotates weekly to a list of external numbers.
1 vote -
Break from rings between calls in call queue
To have a break between calls when working in a call queue. For example: You are working in a call queue and end a call. Another call comes in, but it doesn’t ring for you, it just rings for everyone else in the queue for30 seconds before ringing for you. (The exact timing could be customized) This would give users working in a call queue a brief break from calls to reset before taking a new call.
3 votes
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