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974 results found

  1. I would like to be able to pull a report of my park keys. I would like to know how long a call is on hold/park and who parked the call.

    3 votes
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  2. This would help employees reference last communications with different relationship stakeholders for better communication transparency and less repetition. Same concept as a CRM - but focusing on the communications and logging to a Google Sheet. There are several CRMs available, but logging text messages seems rare as of now, and a google sheet is flexible and can be integrated into other workflows. Logging text messages and call activity in a Google Sheet will help small and growing organizations that don't need a full (complex) CRM, but would like the benefit of having a log of history and last communications with…

    3 votes
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  3. The new version is way too large of font. The old version I could easily see all my favorites and teams on the side now it is way too large on the new one.

    1 vote
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  4. A feature for forwarding option which automatically rotates weekly to a list of external numbers.

    1 vote
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  5. To have a break between calls when working in a call queue. For example: You are working in a call queue and end a call. Another call comes in, but it doesn’t ring for you, it just rings for everyone else in the queue for30 seconds before ringing for you. (The exact timing could be customized) This would give users working in a call queue a brief break from calls to reset before taking a new call.

    3 votes
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  6. The customer wanted to have the ability to set up different outbound caller ID numbers on the line keys of their expansion module for their users to be able to call out using their company numbers without having to change it on the service web.

    1 vote
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  7. Like on our cellular could be cool the be able to include the extention with a "break".On iphone i thing it's the ",". So we can work with "callto:" link and add the extention in our contact.

    1 vote
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  8. Having the option to toggle the Ring on/off Presence for each line you want to ring, and toggle ring option off for lines you want to just monitor is a traditional PBX feature and would be ideal enhancement to RC for user controls

    5 votes
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  9. As the super admin, I would like from the mobile app, to see a call log of all calls to all extensions/numbers that have come in to the company as well as make an outbound call or text from any number in the entire company no matter the user. This is crucial for small companies that may have setup users for virtual employees or roles so that a small team or entrepreneur can be more agile in outgoing communications.

    3 votes
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  10. We would like to see an option in the IVR menu to adjust the time it takes to transfer a client to a group when no action is entered. Currently, the system has to play our IVR menu 3 times before transferring. We would like to be able to change that to 1 playthrough.We have experienced issues with clients unable to navigate the IVR menu due to their DTMF tones not being recognized (issue on their end). Most folks are not willing to sit on the line and listen to the same IVR menu 3 times and so they hang…

    4 votes
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  11. It would be best if the RingCentral Phone application can automatically go to Busy/Do Not Disturb status if a user is engaged on a RingCentral Meetings. This will prevent the RingCentral phone desktop app to ring and route the call to voicemail, in case user was not able to manually toggle it to Bust/DND.

    8 votes
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  12. The name of the previous user appears in the 911 dialog during reset and assign.

    1 vote
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  13. Right now when we use the feature and customer is leaving a message in french, it takes the french message and put it through email but with the english module, resulting in something impossible to read since it doesn't pick up the right language.

    3 votes
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  14. Your site boasts accessibility on the app, but what about desk phone? There needs to be enhanced mobility features for the desk top phones from potential screen reader when you press a button (ie press Transfer- it says "transfer") to eliminating the time out on transfer or phone navigation as it is difficult/slow for people with mobility or vision issues to navigate quickly without losing calls.

    1 vote
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  15. Yealink T46S firmware used by RingCentral is an older firmware that is not compatible with our user using a Plantronics Voyager UC via Bluetooth connection.Firmware ver 66.85.0.5 is a newer version which we used to have with Vonage which perfectly works the said headset.Please test firmware for compatibility.

    3 votes
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  16. It would be very helpful in making sales if I could make a new RingCentral system spoof the not-yet-ported or un-portable number of the customer after going through a process of proving that they own the number. Many people will not answer a call from an unfamiliar number, and this is a major sticking point for many of my clients who have otherwise good relationships with their clients.

    3 votes
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  17. This request is to certify the RingEX platform to be PCI compliant within all geographic locations.

    19 votes
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  18. Hello Ring Central,A lot of our customers are asking for the feature Ring Back Ring Tone. If the customer has been in a hold for x amount of time and the phone rings back to the main line, the system should recognize it as an existing call and not a new one.Thank you,National Business Technologies.

    3 votes
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  19. I am a graphic artist and it would be nice to send proof to someone directly from programs I am using

    3 votes
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  20. As many users are now mobile and remote. Their e911 address needs to be updated. This becomes burdensome as users go between home and office or other, users need to manually enter their full address location every time.It would be far more efficient to have profiles saved by the user for these locations that they can select, update, create new, as they change their physical location.Even more cool would be enable geolocation to these profiles to auto update as users change location.

    9 votes
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