405 results found
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custom ringtone for mobile app
Ability to upload custom ringtone for mobile app
12 votes -
Please add the ability to remove the DND feature on the desk phone.
Please add the ability to remove the DND feature on the desk phone.
2 votes -
Exporting call data directly Into Microsoft Dynamics CRM
We would like to explore the ability to export data from which person answered a call queue line directly into our Microsoft Dynamics CRM.
1 vote -
Ability to disable voicemail envelope information when listening via physical phone
In MiVoice Connect users had the ability to disable envelope information before hearing a voicemail messages when listening to the them on a physical device. This needs to be an option to toogle off. there are users that just want the mesage and will only be using a physical device to access it.
1 vote -
Generate report containing disposition of received call being forwarded to voicemail and being abandon/hang up by the customer
Wants to have the option to generate reports where you can see the disposition (abandon/hang up) when received calls being forwarded to voicemail
1 vote -
User report for Group membership
The customer requests a report feature that allows them to view a user's group memberships by clicking on the user's name. He wants it to be shown in excel format.
Customer does not want to go to each user in the admin portal and check on the group membership.1 vote -
Disable the * star key from automatically transferring to the number inserted. Or at least have the option to disable it.
Currently, when on a call, if you press * it will then transfer you to the shortcut/extension of whatever number you dial next. However, our tech support often requires a passcode that starts with a *. We are unable to enter the passcode as it immediately starts to transfer the call. Please find a way to make this optional.
1 vote -
Analytics - DID Data
Goal: To be able to report on each individual wait time for the localized DID numbers that feed into the NSW & QLD Queues.
I am able to find report that gives me a breakdown of call volume
I have searched & attempted to create a report that gives me the induvidual wait times for each Qld1, Qld2, Qld3 & NSW although cannot find exact data.
Is this data able to be produced or due to queue set up of NSW = NSW & Qld1, Qld2, Qld3 = QLD, the wait time is only from the queue its self.
Hope…
1 vote -
ability to set time notification
I’m getting overwhelmed with emails from you all. Is it a way to condense those?
I would like to still get the emails but have it set up as 1 a day instead of all day.Could you create an option to simply set a specific time for sending all notifications at once on a daily basis?
1 vote -
The ability to bulk import users even without DID
The ability to bulk import users even without DID
How can I bulk import without DID's? When I go to setup a user manually with a license that we have, a number gets auto-assigned to the setup. Does the same thing happen with bulk imports?
2 votes -
Call Recording Prompt setup
Customer would like a setup that allows them to turn the call recording notification prompt on or off when a call is transferred to another forwarding number.
5 votes -
disable notifications when logged out on the mobile app
disable notifications when logged out on the mobile app on IOS.
3 votes -
Custom Rule for Internal Transfer
The customer is requesting a custom rule for internal transfer calls. They would like this rule to bypass the call forwarding settings currently configured in the user extension for internal calls.
14 votes -
Feature Request : To receive OTP/Security Code through phone call
Feature Request : To receive OTP/Security Code through phone call
Details : The OTP option is not working properly to receive it through the phone call using the BTCW phone number. It disconnects the call before getting the devices ring on the cx end.
Current behavior : When the OTP call rings the BTCW number it will immediately announces the code and disconnects the call before it reaches the devices assigned to ring Settings
Brand : BT Business
1 vote -
Add the ability for RingSense Scorecards to provide a definitive Yes/No score without the 'Needs Review' status.
This would maximize the value of AI by giving us a clear, automated result for every call, saving us time and making our quality assurance more efficient.
1 vote -
Setting that allows the AI receptionist to transcribe the email address by letters, not phonetically.
Setting that allows the AI receptionist to transcribe the email address by letters, not phonetically.
1 vote -
call duration timer after call transfer to external number
we need options to disconnect/stop the call duration timer after the call gets transferred to an external number so we don't lose minutes for our toll free number
1 vote -
Admin Control to Disable User Changes to Ring Volume and DND Settings on Desk Phones
Request to provide administrators with the ability to disable or lock settings on desk phones—specifically to prevent users from changing the ring volume or enabling Do Not Disturb (DND) status on Yealink T43U and other supported models. This feature would help organizations enforce consistent phone behavior and reduce user-configured disruptions.
1 vote -
Call Notes Email Notifications
It would be ideal for the ability to manage call notes email notifications at the user level, not just within the admin portal.
We have different team members that have different preferences for the various email notification settings.
Configuring a user settings template just simply overwrites everyone's settings to the same thing and limits customizing your email notification settings for your needs.
2 votes -
Missed call should show on extensions that does not answer call in ring group or call queue
when calls are not answered by an extension on a ring group or call queue should show as missed call.
20 votes
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