436 results found
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Able to mark voicemails or missed called as taken care of or called back
When using a number that other people receive calls with, give people the ability to mark that a missed call was reach out to or a voicemail was called back to for your team
1 vote -
Emoticons
When someone puts an emoticon " :) " please remove or make optional the feature that turns it into an emoji.
1 vote -
desk phone pairing for Yealink T58W
Add Yealink T58W for desk phone pairing
1 vote -
Caller ID for Auto Rceptionist
The caller ID currently displays “Auto Receptionist – Company Name.” The customer has requested to have the Auto Receptionist removed.
1 vote -
Customize Soft Key for Yealink Deskphone for Hotdesking
Customize Soft Key for Yealink Deskphone for Hotdesking
2 votes -
analytics call segments definitons or glossary
customer wants to have a definitions of terms or glossary on analytics for better understanding of the terms use on the dashboard
1 vote -
additional email address recipient character for message only extension
additional email address recipient character for message only extension. Currently it has limit characters, so we would like to add more.
3 votes -
If one extension within the same group is set to Do Not Disturb, it should not affect the other extensions
If one extension within the same group is set to Do Not Disturb, it should not affect the other extensions.
1 vote -
add background logo on BYOD phones
enable to add a background logo/picture in BYOD phones
1 vote -
Create Tasks, Notes& files etc for calls
Offer notes/notepad, tasks, files etc for the calls/ call log just like theyre available in the messages. Just copy it and make it available for calls
2 votes -
Increase the limit on how many extensions a single user can be assigned to as a delegate which limit is currently set at 10.
Increase the limit on how many extensions a single user can be assigned to as a delegate, which is currently set at 10.
1 vote -
custom ringtone for mobile app
Ability to upload custom ringtone for mobile app
12 votes -
Please add the ability to remove the DND feature on the desk phone.
Please add the ability to remove the DND feature on the desk phone.
2 votes -
Exporting call data directly Into Microsoft Dynamics CRM
We would like to explore the ability to export data from which person answered a call queue line directly into our Microsoft Dynamics CRM.
1 vote -
Ability to disable voicemail envelope information when listening via physical phone
In MiVoice Connect users had the ability to disable envelope information before hearing a voicemail messages when listening to the them on a physical device. This needs to be an option to toogle off. there are users that just want the mesage and will only be using a physical device to access it.
1 vote -
Generate report containing disposition of received call being forwarded to voicemail and being abandon/hang up by the customer
Wants to have the option to generate reports where you can see the disposition (abandon/hang up) when received calls being forwarded to voicemail
1 vote -
User report for Group membership
The customer requests a report feature that allows them to view a user's group memberships by clicking on the user's name. He wants it to be shown in excel format.
Customer does not want to go to each user in the admin portal and check on the group membership.1 vote -
Disable the * star key from automatically transferring to the number inserted. Or at least have the option to disable it.
Currently, when on a call, if you press * it will then transfer you to the shortcut/extension of whatever number you dial next. However, our tech support often requires a passcode that starts with a *. We are unable to enter the passcode as it immediately starts to transfer the call. Please find a way to make this optional.
1 vote -
Analytics - DID Data
Goal: To be able to report on each individual wait time for the localized DID numbers that feed into the NSW & QLD Queues.
I am able to find report that gives me a breakdown of call volume
I have searched & attempted to create a report that gives me the induvidual wait times for each Qld1, Qld2, Qld3 & NSW although cannot find exact data.
Is this data able to be produced or due to queue set up of NSW = NSW & Qld1, Qld2, Qld3 = QLD, the wait time is only from the queue its self.
Hope…
1 vote -
Custom Rule for Internal Transfer
The customer is requesting a custom rule for internal transfer calls. They would like this rule to bypass the call forwarding settings currently configured in the user extension for internal calls.
15 votes
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