405 results found

1. Permission to Block a User from Having the Visibility of IVRs from other Sites

   Permission to Block a User from Having the Visibility of IVRs from other Sites

   Currently, a custom role prevents the users from being unable to edit or make changes with the IVR but they still have visbility of the IVRs from other sites. By default, users assigned under the same Site where the IVR is assigned can or has the ability to make changes/edit.

   I'm trying to organize permissions for site managers, this works fine as it only filters users and groups, but it does not filter IVRS?
   Ie i have got a user who is a site manager with access to 1 site, they can only see users and call queues assigned to the site (which is correct) but they see every IVR Across the business regardless of site"

   Permission to Block a User from Having the Visibility of IVRs from other Sites

   Currently, a custom role prevents the users from being unable to edit or make changes with the IVR but they still have visbility of the IVRs from other sites. By default, users assigned under the same Site where the IVR is assigned can or has the ability to make changes/edit.

   I'm trying to organize permissions for site managers, this works fine as it only filters users and groups, but it does not filter IVRS?
   Ie i have got a user who is a site manager with… more

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2. Enable Full Edit Permissions for System-Created Roles in Role Management

   Currently, some roles that are created by the system during initial account setup cannot be edited or fully configured by administrators who are not the original owners. This limitation forces administrators to clone these roles in order to customize permissions such as access to the Audio Library and other utilities. Allowing full edit permissions on these system-created roles would improve flexibility and streamline role management for customers, reducing administrative overhead and confusion.

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3. RingCentral Mobile App Live Call Monitoring

   Since the RingCentral applications for the desktop and web app has now the feature of like call monitoring; users would like to have it also in the mobile app.

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4. Integration of phonebooks between two separate RingCentral accounts

   The customer is requesting the ability to synchronize contact directories between two separate RingCentral accounts.

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5. Block all Outside Incoming Calls

   The ability to block all outside incoming calls to limited extensions is extremely important. We use limited extensions with Algo IP Speakers and can't have outside calls coming into our classrooms.

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6. End call during voicemail recording if no activity

   The Customer is receiving a lot of spam callers. They have found a means to stay on the call, even when our Tier 3 supports have shortened the call time to strictly end after a few rings.
   The Callers have found a way to stay on the call via the voicemail recording section.
   They kept pressing 2 and # to stay on the call, and that depletes the Customer's calling credit allowance.
   The Customer wants a way to end the call quickly when there's no relevant activity, especially in the Voicemail section.

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7. Option to use the Outlook platform to send messages to the paging device via the messaging feature.

   Option to use the Outlook platform to send messages to the paging device via the messaging feature.

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8. remove ad from email notification

   Please remove the ad from the email notification

   4 votes

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9. Automatic use of AI Assistant

   We have a customer who wants the AI Assistant Notes to work automatically. Many of them use this feature, which would be very useful if it could work automatically.

   2 votes

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10. Multiple extension to a Key press

    We have a customer would like to have a feature to add one more extension to key press.

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11. Option to file a carrier ticket to Vodafone

    We would like to have an option to file a carrier ticket to Vodafone for inbound call routing issues.

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12. Force update Polycom CCX500 firmware to 8.1.5 with custom configuration

    Firmware version 8.1.2 is the latest available with RingCentral and automatically picks up. We wish to have the option to push the firmware upgrade to 8.1.5 and bypass the 8.1.2 RingCentral offers and use it together with the custom configuration.

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13. BE ABLE TO DISABLE "THIS CALL IS BEING RECOREDED" PROMT WHEN PICKING UP A PAKRED CALL.

    BE ABLE TO DISABLE "THIS CALL IS BEING RECOREDED" PROMT WHEN PICKING UP A PAKRED CALL.

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14. Modify Voicemail Messaging Notification

    Have the ability to modify content of the email notification for voicemail - I want it to be basic or plain and without a logo

    2 votes

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15. Modify Voicemail Messaging Notification

    Messaging Notification for Voicemail

    2 votes

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16. Ability to call international number using RingOut (UK Number)

    Ability to call international number using RingOut using UK Number as the caller ID.

    3 votes

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17. picture for inbound calls

    Wants to see the profile picture of people who are calling me.

    2 votes

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18. Percent calculation with filters - Business Analytics

    The filter when adding external (internal) calls, for example, doesn't apply on percentage calculation . The number of Total calls is correct, but the percentage is incorrect. The denominator remains unchanged when filters are applyed.
    The salesforce ticket has been already opened 24162866.
    Useful wiki page regarding this topic :https://wiki.ringcentral.com/pages/viewpage.action?spaceKey=AKB&title=Percent+calculation+with+filters

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    23 votes

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19. AI receptionist Additional features

    First, this is extremely basic functionality, I was disappointed as I was expecting significantly more. The term "AI Receptionist" implies a lot more than what the product seems to deliver. I was hoping this could replace an out-sourced receptionist service. It can't. The most important reason for a receptionist is to screen calls. This doesn't seem to do that. It routes calls. There is a huge difference.

    Second, although I was able to add documents to the knowledge hub, they don't really seem to actually be used in any meaningful way. It is disconnected from everything else. I can ask an AI Receptionist to search the knowledge base and maybe get some information that way, but that requires knowing what I am looking for and is not part of a normal conversation. There does not appear to be a way to instruct the AI receptionist regarding how to use the knowledge base. What would be great is if I could take the instructions I give Ruby Receptionists for call handling and use that for instructions for the AI receptionist.

    Third, I would like to provide more specific instructions than what can be figured manually. I kind of feel like RingCentral missed the point of using LLMs if users have to pick from only several skills or functions which are not what I want and I can't define my own skills, functions, or workflows. I want to be able to provide my own instructions.

    For example, if the AI determines that it is a vendor calling (such as a RingCentral sales representative), they can tell the vendor we don't take calls from vendors and hang up, log the number to a callblock list and add the vendor to a blacklist.

    For example, if the AI recognizes the name and number the caller is calling from or the caller provides their number, I would want the AI to recognize them (e.g. check a list of contacts) and make sure the spelling is correct in the transcript.

    Or if a patent examiner calls and references a patent application number, I would want to be able to text a specific link to the attorney based on the number. I could provide a database and instructions to any normal LLM and they could create the link, but the AI Receptionist does not have that functionality.

    First, this is extremely basic functionality, I was disappointed as I was expecting significantly more. The term "AI Receptionist" implies a lot more than what the product seems to deliver. I was hoping this could replace an out-sourced receptionist service. It can't. The most important reason for a receptionist is to screen calls. This doesn't seem to do that. It routes calls. There is a huge difference.

    Second, although I was able to add documents to the knowledge hub, they don't really seem to actually be used in any meaningful way. It is disconnected from everything else. I can ask… more

    2 votes

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20. RingCX unmute author

    Hello RingCX Developer Team.

    Good day. I am sending a feature request to have the Author be unmuted by the Admins in a much easier way. Currently, there is no way to find and change the muted Author, by filtering whether they are muted or not. This is kind of difficult fot tyhe users and Admins to look for any accidentally muted authors.As of this time, the only way to do it is ,checking like specific categories or channel and time the message came in, and they could try and filter by those. This is eating time to search for a muted Author, in which you are to hunt each thread, if it was accidentally muted, not knowing the name of Author, Channel, Time the message came in.

    Hello RingCX Developer Team.

    Good day. I am sending a feature request to have the Author be unmuted by the Admins in a much easier way. Currently, there is no way to find and change the muted Author, by filtering whether they are muted or not. This is kind of difficult fot tyhe users and Admins to look for any accidentally muted authors.As of this time, the only way to do it is ,checking like specific categories or channel and time the message came in, and they could try and filter by those. This is eating time to search for… more

    5 votes

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