312 results found
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retrieve failed to record call recordings
customer would like to be able to retrieve a call that failed to record. Their should be an option in our database to automatically record calls
4 votes -
ISP Connection Log
User wants to have/implement 'ISP Connection Log' to monitor their system.
1 vote -
use '0' as a direct user extension
• What issues is this solving for? - so the customer can use number '0' as their direct extension number
• How will the feature help customer’s processes? - easy to remember their extension number
• Who would benefit from it? - the customer
• How should it work?- when searching for their extension in user extension tab, they will see their extension as '0'5 votes -
download bulk images within a folder
Within a folder I should be able to select the images tab and select multiple images for simultaneous download.
1 vote -
delay connecting the call
Ability to change the seconds of the call while it connect to a user
2 votes -
Use the MVP Number as the caller ID.
We have a customer who would like to use the DL Line as their caller ID. Unfortunately, this is not possible, as this feature is only available with a local number and the Auto-Receptionist.
2 votes -
Option to Add a Greeting
We have a customer requesting the addition of a greeting before the Welcome Greeting prompt when dialing a number.
For example, when a caller dials an extension, they would like to hear a prompt saying, "This call may be monitored or recorded to ensure quality service," followed by the Welcome Greeting.
2 votes -
AI Transcription Masking
We have a customer who would like to have control over AI transcription, specifically a feature that allows them to mask sensitive information from the call to ensure it complies with HIPAA regulations.
1 vote -
email subject
There should be the ability to customize the Subject line of the Voicemail and Fax emails to help prevent phishing emails with custom Subject lines set by an IT department/Administrator.
1 vote -
Call Waiting "Disabled" Function
We have a customer reporting an issue where calls are still being received even though Call Waiting is disabled. When the extension is configured for IVR Key Press or Call Queue, the call should not be directed to the extension and should instead go to voicemail, as per the system's design.
For example, if Extension A is set to IVR Key Press 1, when the caller dialed main number > IVR > presses 1 and is directed to Extension A via the IVR, the system should not be offered to the extension and should instead be sent to voicemail.
2 votes -
Set default outbound caller id
the ability to set your main number as outbound caller id as default on your account. While you would still have the flexibility to select other numbers as needed, the system should automatically revert to your primary number as the outbound caller ID once the call is completed.
2 votes -
Zero dialing Custom Rule
We have a customer who would like a custom rule for Zero Dialing, where calls are forwarded to an extension. If the extension does not answer, the call should be forwarded to another extension. This setup should only apply when the caller dials Zero, and it should not affect the regular extension forwarding.
2 votes -
Ring me feature
Customer would like to have an option that when someone click the hyperlink for ring me it calls directly to their line without asking for the phone number
1 vote -
Automatic Return Call
Have a feature where in if I access the voicemail of RingCentral using 3rd party number there should be an option where in it will automatically return the call of the person who left the voicemail.
1 vote -
Update IVR Menu Set Up
Please have an option to modify the settings and options under Auto-Receptionist > IVR Menus. Customer is requesting to have Call Handling settings same as what is on Auto-Receptionist > General Settings, that way we can easily set up each IVR's call handling without creating rules or going to Auto-Receptionist > General Settings.
2 votes -
All transcripts must be date and time stamped.
All transcripts must be date and time stamped.
1 vote -
Recorded Users Shown in a Report
Please create a way to report you which users are being recorded full time. The ability to show recorded full time users is critical i any financial industry but any company that requires call recording.
1 vote -
Ignoring Voicemail Greeting and Press to leave a Greeting
I would like to have the capability where I would just skip the greeting and maybe press 1 to just leave a voicemail.
2 votes -
Video Meeting Survey/Poll Feature
Can there be a feature when scheduling video meeting to create a real-time surveys and polls for invitees to participate in like Zoom?
4 votes -
Adding speed dial on presence without the system adding 1 or 0 to the number
Adding speed dial on presence without the system adding 1 or 0 to the number. When adding a number to the presence, it automatically adds 1 (US) or 0 (UK), need a feature where it doesn't automatically adjust the number.
4 votes
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