62 results found

1. Create an "on-call" schedule capability

   Currently, we are missing an important functionality, which I'm sure others would like to see also - the ability to schedule our employees to be "on call" after hours. Our firm handles many levels of emergencies, and thus needs to be able to be contacted 24/7. We handle this by putting certain people "on call" on a rotating basis. For example, this month, I'm on call - so if someone has an emergency at 3am, my phone rings, but nobody else in the organization gets the call. Next month, someone else is on call... and we rotate that schedule throughout the organization.

   Currently, it's not a fun endeavor to set these on call schedules. I need to go into the user side and change one user from their normal business hours to "24/7" to put them "on call", then I need to take the other person and make them in regular business hours. As our organization grows, more people are going to be on call, and it's going to be very difficult to manage this schedule.

   I would like to see the ability to set an "on call" schedule in the admin portal. Ideally, I would be able to set either a general rotating schedule (which would work for us), but have other scheduling options available also for those who want to use a more flexible/customized schedule. We should be able to add and remove users from this schedule, and allow RingCentral's native call handling functionality - e.g. round-robin, longest idle, simultaneous ring, etc.

   Currently, we are missing an important functionality, which I'm sure others would like to see also - the ability to schedule our employees to be "on call" after hours. Our firm handles many levels of emergencies, and thus needs to be able to be contacted 24/7. We handle this by putting certain people "on call" on a rotating basis. For example, this month, I'm on call - so if someone has an emergency at 3am, my phone rings, but nobody else in the organization gets the call. Next month, someone else is on call... and we rotate that schedule throughout… more

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  IVR and call handling  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

2. Have more than one "This call is being recorded" messaging for different locations within our organization.

   Currently there is only one way to change "This call is being recorded" message that will apply to all your locations within the admin portal. If you have locations with different names and would like to create a custom message for the different locations, there is currently no way to do so. I would like a way to edit a specific location with its own message that the callers hear when dialing their main numbers.

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  IVR and call handling  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating