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  1. Viewing Caller Menu Choices in Multi-Level IVR

    I am writing to inquire about a feature related to a multi-level IVR (Interactive Voice Response) system. We are interested in having a feature to view the specific menu choices made by callers when they reach a representative. This feature will be valuable for optimizing our call routing and ensuring a seamless customer experience.

    5 votes
    Under Review  ·  0 comments  ·  IVR and call handling  ·  Admin →
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