32 results found
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Call recording data is IMPOSSIBLE to match between InContact or RingCentral App and our storage
The naming convention between RingCentral app recordings, Archiver, and the files I receive cannot be matched. This will be the fundamental reason we leave RingCentral because recordings are mandatory in our business
1 vote -
RingCentral and InContact do not share data - InContact (PC) and RingCentral do not share data
While using PC in InContact we have had instances where the RingCentral App drops the connection (Red X in the Connection) drop the PC does not know the agent is not online or does not have a connection and keeps feeding calls to the agent. The caller hears static and the agent see quick dispositioning.
1 vote -
need to create a report that shows all SMS activity by line
need to create a report that shows all SMS activity by line
7 votes -
Need DNIS changes added to the Audit Log
Please add DNIS changes to the audit log so we can see when a DNIS was changed, by whom, and what the change was.
1 vote -
Distinguish Look of AWS 80 from AWS 82
Would be nice to be able to distinguish from these two servers. When you have to use both, it can get confusing. Something so small as changing the color of the blue bar on the left would suffice. Make it orange?
1 vote -
Would be better if the system does have a way to prevent calls that are intended for the previous owner of the number.
New sign-up but kept receiving calls looking for the old company
1 vote -
RingCentral should provide an Email-to-SMS (and SMS-to-Email) feature to complement its existing SMS service offerings.
Many RingCentral customers would find it more convenient to also be able to receive SMS messages as emailed plain text, and to be able send an SMS reply via email--much like RingCentral Fax allows email-to-Fax and Fax-to-email.The logical domain name for sending email-to-SMS messages would be (mobilenumber)@rcsms.com
1 vote -
Ability to paste image in ED instead of attaching file
it's more convenient and efficient if we have the ability to paste image in ED instead of saving and uploading the file to attach.
2 votes -
Option on Admin UI to extend agents auto disposition timeout
Currently if you select the option auto disposition on time out within a disposition , you can only select one time frame for that option. What we need is an option for the admin to extend the disposition time out with a button on the admin ui .This would allow the admin to extend the time the agent has to input the correct disposition,
3 votes -
Simultaneous Call Queue Overflow to another Simultaneous Call Queue
Within the UC portal, it would be really useful if we can have a Simultaneous Call Queue Overflowing to another Simultaneous Call Queue. Only being able to use Overflow on Rotating Call Queue is very restrictive.
7 votes -
Agent AHT
We need to have a parameter that calculates the time spent on a task same as AHT but excluding the time spent waiting for a customer reply. By this, I can calculate a KPI for the agent as part of his evaluation.Currently, we can’t depend on the AHT because the AHT might be higher because of customers’ behavior where the agent is ready to answer but is waiting for the customers' reply.
1 vote -
O@H Omnichannel Options
Having omni channel options would be very helpful for O@H customers.
7 votes
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