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Simultaneous Call Queue Overflow to another Simultaneous Call Queue

Within the UC portal, it would be really useful if we can have a Simultaneous Call Queue Overflowing to another Simultaneous Call Queue. Only being able to use Overflow on Rotating Call Queue is very restrictive.

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  • Brian commented  ·   ·  Report

    I need this feature as well. It seems like a very straight forward and simple ask.

  • AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) commented  ·   ·  Report

    Hi all, I've confirmed with our call queue product manager that this feature will not be implemented beyond these workarounds:1. Configure overflow agents as call queue pick up members. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently. Learn how to do so: https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html2. Configure the call queue wait settings to move the call to a secondary queue.

  • Kurt commented  ·   ·  Report

    Similar to another Enhancement Request Idea: "Allow queueing to multiple skills simultaneously without having to dequeue the originally targeted skill.

  • Brian commented  ·   ·  Report

    This is LONG overdue and causing me to look at other providers. Cmon ring central, get it together.