O@H Omnichannel Options
Having omni channel options would be very helpful for O@H customers.
7
votes
David
shared this idea
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David
commented
We lost a ton of revenue because we could not offer this cusotmer the basic omni channel service. They needed web messaging, but we had to sell them full ccc by Five9's
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David
commented
this is a need for every opportunity we encounter that requires true CC. O@H can NOT compete.
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Wendell
commented
While we have integration with Five9 (AT&T Cloud Contact Center), we could be more competitive and realize more revenue/margin if we were able to offer Engage Voice on the O@H platform
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Wendell
commented
While we have integration with Five9 on the O@H platform, we need Engage Voice to be more profitable as a segment