722 results found
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Be able to use the disposition filter in the RingSence portal.
Be able to use the disposition filter in the RingSence portal.
1 vote -
Remove Agent Leg B RingCentral App Recording Button
Remove the button for recording on RingCentral app if it is used as Agent Leg B as it confuses the customer whether their calls are recorded or not; needs to be recorded, etc.
1 vote -
A report that will show Quick Responses and the assigned channel
A report that can be pulled showing all quick responses and their assigned channel within digital.
1 vote -
Agent Facing Quality Averages/ Date Filter
The same view that a Quality Manager has of an agents quality performance (quality averages and date range/ filter) should be available as an agent facing enhancement in an agents MyZone.
1 vote -
busy
We have custom workflows for calls which are not answered. It would be good to allow calls to follow down the same route when BUSY on another call or on a TEAMS call. It makes no sense not to allow this when customer workflows are being used.
1 vote -
Remotely change Hours of Operation Branch Override in Nice InContact
In an emergency (i.e. fire alarm requiring a site evacuation) it would be useful to be able to set the Nice InContact Hours of Operation Emergency Branch Override remotely. That way Contact Center calls could be routed elsewhere during the emergency.
Even if it's a script created in a Studio that could be triggered by calling a number ?1 vote -
Allow for contacts to be sorted and displayed by last name
Allow for contacts to be displayed and sorted by last name
1 vote -
Significant Opportunity within the Financial Services Industry for RingCentral
Allow for Corporate monitoring of RingCentral Text Messaging for Broker/Dealer Compliance Departments.
Text messaging is not allowed for business purposes for Financial Advisors due to regulations that require those messages to be monitored. In order to allow this, my firm contracts with a provider to monitor those communications. However, this requires a separate phone number be established for clients to send text messages. Clients do not differentiate between their Advisors phone numbers when texting so this approach does not work well. If you are able to allow access to text messages for users that can be monitored, you would be…1 vote -
I want my selected contacts (Limited File) from my iphone
I want my selected contacts (Limited File) from my iphone imported in bulk into Ring Central. Joon allowed that function. I suspect your new competitor, Zoom, does that too. I need this done ASAP to have adequate functionality.
1 vote -
Allow agent status to be managed at contact centre level and not account level
We currently have a number of separate contact centres but if we make changes to agent status it effects all agents across all contact centres. As our CC's operate differently it would be better to be able to manage agent status at CC level and not account level.
1 vote -
Contact Center Quality Plans Reoccurring Date Range Options
In the Contact Centers Quality Management - Quality Plans tab when creating a recurring plan we should be able to select a date range to account for fiscal calendars.
Currently our company can not use the recurring option since it does not allow us to select the dates for our fiscal calendar making this feature ineffective.1 vote -
ADD A LEFT VOICEMAIL OPTION TO STATUS WHEN CALL ENDS
ADD A LEFT VOICEMAIL OPTION TO THE STATUS QUE WHEN A CALL ENDS
1 vote -
customize option for user to old small phone or latest version.
Myself as https://callnova.com owner. i loved to use old version. because old phone was small and i can hover it anywhere on my screen it was not covering my whole background.while latest version coved my whole background window.
1 vote -
There will be an available buttons in Desk phones to switch custom rules
They would like to have a buttons or line keys on the physical phone wherein they can switch custom rules so that they would not access the Admin portal instead.
1 vote -
Agents sidebar in assigned activity
In my Schedule the Agenda sidebar, could we get it to show somewhere an Agent's assigned activity in the SHIFT TYPE. Currently If we set Activity as shift type, then it’s not showing EMAIL in the agenda.
However, if we set as activity (EMAIL) within shift, it’s visible like below showing Email in the agent sidebar
1 vote -
Auto-Conversion of Audio Files to 64 kbps Bit Rate
As part of the Contact Center’s audio file upload process, It is requested that a feature be implemented to automatically convert any input audio file into the required 64 kbps bit rate format. This would greatly enhance user convenience, particularly in time-sensitive situations such as emergencies where quick file conversion is needed.
1 vote -
Requeuing agents
When an agent is logged in and moved to another queue they should not have to log out and back in for supervisor to see the agent in the other queue.
1 vote -
Restrict BU Access by Role in Contact Center
Would like to restrict BU access for reporting inside contact center. Right now, the current state is: you either have full access to the data in reports or you don't. Customers would like to be able to alter these permissions somehow by role or by Business Unit itself. Need a way for admins to have more flexibility with reporting access all around. Please look into this further for development.
1 vote -
self evaluation
I would recommend a setting that would allow collaborative and self-evaluations by the employee without providing access to interactions by other employees. This limitation prevents some customers from using these great features.
1 vote -
agent name to show up if an internal max agent user called in.
- A max agent user will call a RingEx extension directly
- The max agent user name should show up as caller id in the Ringex end
1 vote
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