QM – Evaluation Notifications – More Than One User
When a user submits an evaluation, only the person being evaluated receives the notification via the QM Tool that a new evaluation is ready to review. We should be able to choose additional people to receive a notification, like the agent's supervisor, for example. More than one person should be able to receive the notification.
15
votes
Jennifer
shared this idea
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Trinidad
commented
To assist with coaching and improving the overall quality, sharing completed quality with supervisors would allow us to quickly address areas of opportunities.
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Linda
commented
We should be able to choose additional people to receive a notification, like the agent's supervisor, for example. More than one person should be able to receive the notification.