The Kudos calls. It would be nice to have a system automatically submit a kudos call without the customer asking to speak to a supervisor because there are times the customer is giving you a 100% compliment about the service we are providing them but because we are customer service for a loan company they don't ask for a supervisor ..most of the times that a customer asks for a supervisor is when they are mad at the company because they feel like the customer service agent don't want to help them with what they are calling about. An automated kudos system would provide the customer with an easy way to express their satisfaction with the service and give the customer service agent credit for a job well done. This would be beneficial for both parties, as it would give the customer service agent recognition for their work and provide customers with an easy way to express their appreciation.