Push CNAM to Contact Center
When making a number a CCRN, be allowed to set CNAM based on existing sites on the UC side. Customers are always asking to be able to push a CNAM for CC outbound skills
4
votes
Jordan Ryan
shared this idea
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Maxime
commented
Our customers don't often answer when we call because there's nothing to identify us in the caller ID.
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Catherine
commented
If our organization's name were displayed in the caller id, it would be a great help in getting people to respond to us.