Embed agent into RingEX
The request is to provide a more unified experience for customers who use both RingCentral Contact Center and RingEX.
45
votes
Chris
shared this idea
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John
commented
Caliber is requesting the ability for RingCentral to provide an Integrated softphone function versus the NiceInContact Integrated softphone. While they tested the NICEInContact the would prefer a tighter integration that would allow they to also handle their TCPA calls right from the console versus maximizing a separate phone application the does not leverage WebRTC because of Security concerns.