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Settings and activity

54 results found

  1. Pulse - Alerts for outbound personal connection

    1 vote

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Chris shared this idea  · 

  2. Personal Connection Automation

    1 vote

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  3. RCCC - Improvements to the Voicemail Skill

    1 vote

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  4. Allow agents to make themselves available / unavailable on a per skill basis

    1 vote

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  5. Bring the Agent application to the front of the agent's screen when an interaction is received

    1 vote

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  6. Ability to cope with non English letters & characters

    1 vote

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Chris shared this idea  · 

  7. MMS support for native Contact Center SMS channels

    2 votes

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    Chris shared this idea  · 

  8. A more compelling Enterprise Support offering for sub 20 seat RCCC

    2 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Chris shared this idea  · 

  9. API library for Real Time Interaction Guidance

    7 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Chris commented  · 

    This is related to the NCX request - https://rcse.ideas.aha.io/ideas/SE-I-1335Request that once available, the Pulse team develop alerts into Pulse for Real Time Interaction Guidance. RTIG provides agents & with guidance whilst they are live on the call to improve customer handling & with the next gen of Supervisor also getting live updates on this status & the sentiment of a call.This request is to make use of proposed API for RTIG to deliver real time or historical alerts on RTIG factors into Pulse alerts.This would further enhance our competitive advantage by bringing more utility to Pulse & make use of the emerging technology.Attachment shows RTIG element on right hand side of CXOne Agent.

    Chris shared this idea  · 

  10. Simplified licensing & SKU model through a quote builder

    8 votes

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  11. RCCC & MVP - Allow to ratio of CC to MVP mapping to not solely be 1:1

    7 votes

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  12. Option to place agent in unavailable state when working DFO interactions

    8 votes

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  13. Jabra Engage API Integration

    1 vote

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Chris shared this idea  · 

  14. Combine both mandatory disposition & ACW time

    1 vote

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Chris shared this idea  · 

  15. RCV: Multiple segments for recorded calls

    1 vote

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Chris shared this idea  · 

  16. Show reporting on Abandoned calls for non full Admin users

    1 vote

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  17. Supervisors to be able to reprioritize emails

    2 votes

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    Chris shared this idea  · 

  18. Ability to check the agents schedule prior to routing.

    2 votes

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  19. Reducing Effort in Contact History Report

    2 votes

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  20. Ability to push interaction from Interaction Analytics to Quality Management

    2 votes

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