← RingCentral Ideas

Settings and activity

55 results found

  1. Pulse - Alerts for outbound personal connection

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Chris shared this idea  · 

  2. Personal Connection Automation

    1 vote
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Chris shared this idea  · 

  3. RCCC - Improvements to the Voicemail Skill

    1 vote
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Chris shared this idea  · 

  4. Bring the Agent application to the front of the agent's screen when an interaction is received

    1 vote
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    Chris shared this idea  · 

  5. Allow agents to make themselves available / unavailable on a per skill basis

    1 vote
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    Chris shared this idea  · 

  6. Ability to cope with non English letters & characters

    1 vote
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Chris shared this idea  · 

  7. MMS support for native Contact Center SMS channels

    3 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Chris shared this idea  · 

  8. A more compelling Enterprise Support offering for sub 20 seat RCCC

    2 votes
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    Chris shared this idea  · 

  9. API library for Real Time Interaction Guidance

    8 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Chris commented  · 

    This is related to the NCX request - https://rcse.ideas.aha.io/ideas/SE-I-1335Request that once available, the Pulse team develop alerts into Pulse for Real Time Interaction Guidance. RTIG provides agents & with guidance whilst they are live on the call to improve customer handling & with the next gen of Supervisor also getting live updates on this status & the sentiment of a call.This request is to make use of proposed API for RTIG to deliver real time or historical alerts on RTIG factors into Pulse alerts.This would further enhance our competitive advantage by bringing more utility to Pulse & make use of the emerging technology.Attachment shows RTIG element on right hand side of CXOne Agent.

    Chris shared this idea  · 

  10. Simplified licensing & SKU model through a quote builder

    8 votes
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    Chris shared this idea  · 

  11. RCCC & MVP - Allow to ratio of CC to MVP mapping to not solely be 1:1

    7 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Chris shared this idea  · 

  12. Option to place agent in unavailable state when working DFO interactions

    8 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Chris shared this idea  · 

  13. Jabra Engage API Integration

    1 vote
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Chris shared this idea  · 

  14. Combine both mandatory disposition & ACW time

    1 vote
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    Chris shared this idea  · 

  15. RCV: Multiple segments for recorded calls

    1 vote
    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Chris shared this idea  · 

  16. Show reporting on Abandoned calls for non full Admin users

    1 vote
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Chris shared this idea  · 

  17. Supervisors to be able to reprioritize emails

    2 votes
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    Chris shared this idea  · 

  18. Ability to check the agents schedule prior to routing.

    3 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Chris shared this idea  · 

  19. Reducing Effort in Contact History Report

    2 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Chris shared this idea  · 

  20. Ability to push interaction from Interaction Analytics to Quality Management

    2 votes
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    Chris shared this idea  · 
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