This has come up several times. Contact Center has the ability to check whether or not agents are logged into the queue periodically while a caller is waiting, as opposed to only checking when the call enters the queue. Our CC customers use this to make sure people aren't continuing to wait if everybody logs out while they're waiting. This could be due to the end of the work day, but it could also be due to unplanned things like a power outage, fire alarm, etc.We've had several EV customers ask for the same functionality, and they're frustrated when we tell them we can't provide it. While not all customers need this, the ones that do find it very important so that their callers aren't waiting, possibly for a significant amount of time, for agents that are on longer logged in.