Ability to set manual closures
2
votes
Matt Chalupsky
shared this idea
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Matt Chalupsky
commented
Other contact center platforms have the ability to trigger manual closure branches. Currently the only way to configure something like this in EV is to put a Javascript snippet that the customer needs to go in and change, which is far from intuitive. This is an important feature to customers, and we need it built in a way that’s familiar to people moving over. A good addition to the base feature would be a way to tie a phone number to the switch so that the customer can call in to manage it in case they’re in a situation where they have no internet access.