Star key DTMF Processing
The system currently sees a * keypress as a terminator. But there are customers who are using the * and # keys in their IVR menus and this does not work for their needs.
2
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Matt Chalupsky
shared this idea
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Matt Chalupsky
commented
EV currently sees a * keypress as a terminator. For customers who are using the * and # keys in their IVR menus this is a major problem. At the very least the * key needs to no longer be automatically seen as a terminator. The best result here would be to give the ability to define a key as a terminator which is currently a capability in CC.