System schedules accessible via Queues, channels, IVR
System schedules accessible via Queues, channels, IVRs.
Have the ability to create schedules/holidays on the Admin portal then apply them to queues, digital channels, and IVR call flows. Having to manually create schedules in each of these categories is a lot of work. Also having to create custom routing in the IVR designer is a lot of time.
![](https://secure.gravatar.com/avatar/75bb1f26b418b4d31a9214d2532ed334?size=40&default=https%3A%2F%2Fassets.uvcdn.com%2Fpkg%2Fadmin%2Ficons%2Fuser_70-6bcf9e08938533adb9bac95c3e487cb2a6d4a32f890ca6fdc82e3072e0ea0368.png)
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Benny commented
More details: We would like to create/add multiple business hours/holidays on the Admin portal. Then these created schedules be able to select in the Queues, Channels and IVR configuration for business hours or schedules.
Example: CH On Hours 8am-5pm M-F
In IVR when connecting the schedule to the next step we should be able to click the connector and select the "CH On Hours" schedule. Same for queues.