Requesting an enhancement to have on-screen notifications for incoming calls, regardless of state the agent. The notification should have th
Requesting an enhancement to have on-screen notifications for incoming calls, regardless of state the agent. The notification should have the following traits/characteristics:
Auto-dismiss if no agent answer and customer hangs up before sending to agent VM greeting.
Contain 'Accept' and 'Decline' buttons which direct the call. 'Accept' will allow a call through to the agent. 'Decline' will send the customer to the agent's VM greeting.
Any other pertinent information to be included (i.e. number of incoming caller, etc.)
15
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Chad
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